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Error messages display when you integrate accounts by using Integration Manager and Microsoft Dynamics GP

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This article provides a solution to errors that occur when you run an account integration by using Integration Manager together with Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   914168

Symptoms

When you run an account integration by using Integration Manager together with Microsoft Dynamics GP, you receive one or both of the following error messages:

Error message 1

Doc 1 Error: "Account Number XXXXXX contains undefined segment information"

Error message 2

Error: "This record has been created since you attempted to create it. The Changes won't be saved"

Cause

This error occurs because of a new feature in Microsoft Dynamics GP that prompts you to enter account segment information when you enter a new segment in the Account Maintenance dialog box.

Resolution

To resolve this problem, follow these steps:

  1. On the Cards menu, point to Financial, and then select Account.
  2. In the Account Maintenance dialog box, enter a new account number in the Account field.
  3. When you're prompted by a message box to enter account segment information, select the Do not display this message again check box so that you aren't prompted again for this message. Then select No.
  4. Enter the rest of the account number. Then select Clear.
  5. Run the account integration again.

More information

To make this message appear again, you must run the following SQL statement in Microsoft SQL Query Analyzer against the company database.

update SY01401 set USRDFSTR='1' where coDefaultType=13 and USERID='sa'

To make sure that this message doesn't appear again, you must run the following SQL statement in Query Analyzer against the company database.

update SY01401 set USRDFSTR='0' where coDefaultType=13 and USERID='sa'