Applies To
Outlook for Microsoft 365 for Mac

Last Updated: March 7, 2019

ISSUE

When you try and add your Google account in Outlook for Mac, you may get this error message:

  • NoPrimaryEmailErr

or

  • Unable to authenticate user

STATUS: FIXED

This issue is fixed in build 16.23. To get the latest update immediately, follow the steps in Update Office for Mac automatically.

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