Symptoms

A computer that is running Windows Server 2008 stops responding.

Cause

This problem occurs because the paged/nonpaged pool memory is fragmented on the computer. The logic of paged/nonpaged pool memory allocation adds remaining fragments of a page to the free list for future small allocations. This behavior causes paged/nonpaged pool memory fragmentation if there are large memory allocations.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for Windows Server 2008 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    23xxx

    Windows Server 2008

    SP2

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Vista and Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23219

49,152

18-Sep-2013

06:02

x86

Ntdll.dll

6.0.6002.23219

1,205,680

18-Sep-2013

11:43

x86

Ntkrnlpa.exe

6.0.6002.23219

3,608,512

18-Sep-2013

06:30

Not applicable

Ntoskrnl.exe

6.0.6002.23219

3,556,288

18-Sep-2013

06:30

Not applicable

Smss.exe

6.0.6002.23219

64,512

18-Sep-2013

04:30

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23219

85,504

18-Sep-2013

06:43

x64

Ntdll.dll

6.0.6002.23219

1,585,792

18-Sep-2013

11:38

x64

Ntoskrnl.exe

6.0.6002.23219

4,662,208

18-Sep-2013

07:17

x64

Smss.exe

6.0.6002.23219

75,776

18-Sep-2013

05:02

x64

Ntvdm64.dll

6.0.6002.23219

16,384

18-Sep-2013

06:45

x64

Wow64.dll

6.0.6002.23219

234,496

18-Sep-2013

06:47

x64

Wow64cpu.dll

6.0.6002.23219

17,408

18-Sep-2013

06:47

x64

Wow64win.dll

6.0.6002.23219

301,568

18-Sep-2013

06:47

x64

Ntdll.dll

6.0.6002.23219

1,168,600

18-Sep-2013

11:38

x86

Acwow64.dll

6.0.6002.23219

43,008

18-Sep-2013

06:01

x86

Instnm.exe

6.0.6002.23219

7,680

18-Sep-2013

04:30

x86

Ntvdm64.dll

6.0.6002.23219

14,336

18-Sep-2013

06:05

x86

Setup16.exe

3.1.0.1918

26,112

18-Sep-2013

04:30

x86

User.exe

6.0.6002.23219

2,560

18-Sep-2013

04:30

x86

Wow32.dll

6.0.6002.23219

5,120

18-Sep-2013

06:06

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23219

148,480

18-Sep-2013

05:24

IA-64

Ntdll.dll

6.0.6002.23219

2,569,712

18-Sep-2013

11:31

IA-64

Ntoskrnl.exe

6.0.6002.23219

9,462,208

18-Sep-2013

05:58

IA-64

Smss.exe

6.0.6002.23219

159,232

18-Sep-2013

03:59

IA-64

Ia32exec.bin

6.5.6524.0

8,262,048

15-Mar-2011

07:45

Not applicable

Ntvdm64.dll

6.0.6002.23219

27,648

18-Sep-2013

05:27

IA-64

Wow64.dll

6.0.6002.23219

523,264

18-Sep-2013

05:29

IA-64

Wow64cpu.dll

6.0.6002.23219

43,008

18-Sep-2013

05:29

IA-64

Wow64win.dll

6.0.6002.23219

617,984

18-Sep-2013

05:29

IA-64

Wowia32x.dll

6.5.6563.0

88,576

18-Sep-2013

05:29

IA-64

Ntdll.dll

6.0.6002.23219

1,168,600

18-Sep-2013

11:31

x86

Acwow64.dll

6.0.6002.23219

43,008

18-Sep-2013

06:01

x86

Instnm.exe

6.0.6002.23219

7,680

18-Sep-2013

04:30

x86

Ntvdm64.dll

6.0.6002.23219

14,336

18-Sep-2013

06:05

x86

Setup16.exe

3.1.0.1918

26,112

18-Sep-2013

04:30

x86

User.exe

6.0.6002.23219

2,560

18-Sep-2013

04:30

x86

Wow32.dll

6.0.6002.23219

5,120

18-Sep-2013

06:06

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,615

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

X86_143199898b78e70299c2f60c403b14b8_31bf3856ad364e35_6.0.6002.23219_none_6fd64c4eecfa4ac9.manifest

File version

Not applicable

File size

694

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

X86_c2c017764c21650db93385639ee06747_31bf3856ad364e35_6.0.6002.23219_none_3d32f5d4aa2c22ac.manifest

File version

Not applicable

File size

717

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

X86_e08118f8e71019cc7c7f1c4fd364c986_31bf3856ad364e35_6.0.6002.23219_none_7628d138b3f84932.manifest

File version

Not applicable

File size

1,370

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_cbf56936bba1a4f4.manifest

File version

Not applicable

File size

3,079

Date (UTC)

18-Sep-2013

Time (UTC)

06:46

Platform

Not applicable

File name

X86_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_5b4510731271af41.manifest

File version

Not applicable

File size

5,257

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23219_none_6e9e93d1ca671593.manifest

File version

Not applicable

File size

17,806

Date (UTC)

18-Sep-2013

Time (UTC)

06:47

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23219_none_866c2bc444ac202d.manifest

File version

Not applicable

File size

7,654

Date (UTC)

18-Sep-2013

Time (UTC)

06:42

Platform

Not applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_aea8da2e2f75a2e5.manifest

File version

Not applicable

File size

28,589

Date (UTC)

18-Sep-2013

Time (UTC)

06:46

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_1231110c943b66570548ad9530c2adbf_31bf3856ad364e35_6.0.6002.23219_none_f18bc3ee65d3b701.manifest

File version

Not applicable

File size

1,038

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Amd64_17a123be289aaee8353cdd866e77735c_31bf3856ad364e35_6.0.6002.23219_none_1ef02da32b3511ea.manifest

File version

Not applicable

File size

2,733

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Amd64_e38fb6c7ac3a0b1a32372cd4ddc69a2c_31bf3856ad364e35_6.0.6002.23219_none_6972f8b8c7f4bd76.manifest

File version

Not applicable

File size

721

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_281404ba73ff162a.manifest

File version

Not applicable

File size

3,083

Date (UTC)

18-Sep-2013

Time (UTC)

07:38

Platform

Not applicable

File name

Amd64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_b763abf6cacf2077.manifest

File version

Not applicable

File size

5,263

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23219_none_cabd2f5582c486c9.manifest

File version

Not applicable

File size

16,512

Date (UTC)

18-Sep-2013

Time (UTC)

07:40

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23219_none_e28ac747fd099163.manifest

File version

Not applicable

File size

7,656

Date (UTC)

18-Sep-2013

Time (UTC)

07:33

Platform

Not applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_0ac775b1e7d3141b.manifest

File version

Not applicable

File size

28,884

Date (UTC)

18-Sep-2013

Time (UTC)

07:39

Platform

Not applicable

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_c6b295bea5f0a62a.manifest

File version

Not applicable

File size

14,803

Date (UTC)

18-Sep-2013

Time (UTC)

07:35

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,635

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_3268af0ca85fd825.manifest

File version

Not applicable

File size

2,142

Date (UTC)

18-Sep-2013

Time (UTC)

06:39

Platform

Not applicable

File name

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_c1b85648ff2fe272.manifest

File version

Not applicable

File size

5,829

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_151c20041c33d616.manifest

File version

Not applicable

File size

11,978

Date (UTC)

18-Sep-2013

Time (UTC)

06:40

Platform

Not applicable

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_d1074010da516825.manifest

File version

Not applicable

File size

14,040

Date (UTC)

18-Sep-2013

Time (UTC)

06:41

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_3ab2d0956841cb1db6941f10b2dbcfb5_31bf3856ad364e35_6.0.6002.23219_none_98b98e61862d9afc.manifest

File version

Not applicable

File size

719

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Ia64_568b2f0c705d6335f0d48d0d1d11c998_31bf3856ad364e35_6.0.6002.23219_none_bf8937728214fb2d.manifest

File version

Not applicable

File size

2,728

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Ia64_c0b5ffdc2533a8609234611dc3375bf7_31bf3856ad364e35_6.0.6002.23219_none_325624ff0c9b0735.manifest

File version

Not applicable

File size

1,036

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Ia64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_cbf70d2cbb9fadf0.manifest

File version

Not applicable

File size

3,081

Date (UTC)

18-Sep-2013

Time (UTC)

06:18

Platform

Not applicable

File name

Ia64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_5b46b469126fb83d.manifest

File version

Not applicable

File size

5,260

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23219_none_6ea037c7ca651e8f.manifest

File version

Not applicable

File size

16,819

Date (UTC)

18-Sep-2013

Time (UTC)

06:18

Platform

Not applicable

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23219_none_866dcfba44aa2929.manifest

File version

Not applicable

File size

7,655

Date (UTC)

18-Sep-2013

Time (UTC)

06:15

Platform

Not applicable

File name

Ia64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_aeaa7e242f73abe1.manifest

File version

Not applicable

File size

28,879

Date (UTC)

18-Sep-2013

Time (UTC)

06:18

Platform

Not applicable

File name

Ia64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_6a959e30ed913df0.manifest

File version

Not applicable

File size

17,489

Date (UTC)

18-Sep-2013

Time (UTC)

06:16

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,459

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_3268af0ca85fd825.manifest

File version

Not applicable

File size

2,142

Date (UTC)

18-Sep-2013

Time (UTC)

06:39

Platform

Not applicable

File name

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_c1b85648ff2fe272.manifest

File version

Not applicable

File size

5,829

Date (UTC)

18-Sep-2013

Time (UTC)

11:52

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_151c20041c33d616.manifest

File version

Not applicable

File size

11,978

Date (UTC)

18-Sep-2013

Time (UTC)

06:40

Platform

Not applicable

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_d1074010da516825.manifest

File version

Not applicable

File size

14,040

Date (UTC)

18-Sep-2013

Time (UTC)

06:41

Platform

Not applicable


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