This article applies to Microsoft Dynamics AX 2009 for all regions.

Symptoms

When you try to reset an open production order with subcontractor in Microsoft Dynamics AX 2009, you receive the following error message: Cannot delete sales order: You must end all related quality orders before continuing.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method name that contains the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by viewing the KBxxxxxx.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note KBxxxxxx.txt is a placeholder for the KB article number of the installed hotfix.

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

60,672

04-Sep-2012

21:13

x86

Axupdate.exe

Not Applicable

60,656

04-Sep-2012

21:13

x86

Licensetermsar.rtf

Not Applicable

2,170

19-Jul-2012

06:00

Not Applicable

Licensetermscs.rtf

Not Applicable

91,099

19-Jul-2012

06:00

Not Applicable

Licensetermsda.rtf

Not Applicable

101,043

19-Jul-2012

06:00

Not Applicable

Licensetermsde.rtf

Not Applicable

116,496

19-Jul-2012

06:00

Not Applicable

Licensetermsen.rtf

Not Applicable

110,067

19-Jul-2012

06:00

Not Applicable

Licensetermses.rtf

Not Applicable

96,850

19-Jul-2012

06:00

Not Applicable

Licensetermset.rtf

Not Applicable

102,778

19-Jul-2012

06:00

Not Applicable

Licensetermsfi.rtf

Not Applicable

105,989

19-Jul-2012

06:00

Not Applicable

Licensetermsfr.rtf

Not Applicable

129,869

19-Jul-2012

06:00

Not Applicable

Licensetermshe-il.rtf

Not Applicable

43,376

19-Jul-2012

06:00

Not Applicable

Licensetermshu.rtf

Not Applicable

92,863

19-Jul-2012

06:00

Not Applicable

Licensetermsis.rtf

Not Applicable

36,275

19-Jul-2012

06:00

Not Applicable

Licensetermsit.rtf

Not Applicable

114,947

19-Jul-2012

06:00

Not Applicable

Licensetermsja.rtf

Not Applicable

105,778

19-Jul-2012

06:00

Not Applicable

Licensetermslt.rtf

Not Applicable

122,400

19-Jul-2012

06:00

Not Applicable

Licensetermslv.rtf

Not Applicable

105,289

19-Jul-2012

06:00

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,558

19-Jul-2012

06:00

Not Applicable

Licensetermsnl.rtf

Not Applicable

109,756

19-Jul-2012

06:00

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,382

19-Jul-2012

06:00

Not Applicable

Licensetermsru.rtf

Not Applicable

148,307

19-Jul-2012

06:00

Not Applicable

Licensetermssv.rtf

Not Applicable

115,138

19-Jul-2012

06:00

Not Applicable

Licensetermsth.rtf

Not Applicable

153,644

19-Jul-2012

06:00

Not Applicable

Licensetermstr.rtf

Not Applicable

104,210

19-Jul-2012

06:00

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,131

19-Jul-2012

06:00

Not Applicable

Dynamicsax2012r2-prerelease-kb2786970-foundation.axmodel

6.2.73.2037

15,136

27-Nov-2012

14:58

Not Applicable

Dynamicsax2012r2-prerelease-kb2786970-syplabels.axmodel

6.2.73.2037

715,032

27-Nov-2012

14:58

Not Applicable

Axsetupsp.exe

6.2.73.8303

1,382,640

04-Sep-2012

21:13

x86

Axutillib.dll

6.2.71.101

834,240

27-Nov-2012

14:58

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

04-Sep-2012

21:13

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

19-Jul-2012

06:00

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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