Symptoms

Assume that Enterprise Single Sign-On tries to process a password change request from the Microsoft Password Change Notification Service (PCNS). The PCNS is running on a domain controller in a Microsoft Host Integration Server 2010 environment. In this situation, the password synchronization process fails, and the following event is logged in the event log:

Cause

This issue occurs because a stored procedure that is used by Enterprise Single Sign-On uses an incorrect parameter definition when it processes the password change request.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Host Integration Server 2010 installed.

Restart information

You may have to restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Host Integration Server 2010

File name

File version

File size

Date

Time

Platform

Entsso.exe

6.0.4610.2

86,392

15-Oct-2012

20:59

x86

Importexport.dll

6.0.4610.2

70,016

15-Oct-2012

20:59

x86

Infocache.dll

6.0.4610.2

139,640

15-Oct-2012

20:59

x86

Ssoadmin.dll

6.0.4610.2

102,776

15-Oct-2012

20:59

x86

Ssoadminserver.dll

6.0.4610.2

135,560

15-Oct-2012

20:59

x86

Ssoclient.exe

6.0.4610.2

74,112

15-Oct-2012

20:59

x86

Ssoconfig.exe

6.0.4610.2

102,776

15-Oct-2012

20:59

x86

Ssoconfigom.dll

6.0.4610.2

131,456

15-Oct-2012

20:59

x86

Ssoconfigstore.dll

6.0.4610.2

94,600

15-Oct-2012

20:59

x86

Ssocsserver.dll

6.0.4610.2

86,400

15-Oct-2012

20:59

x86

Ssocstx.dll

6.0.4610.2

70,008

15-Oct-2012

20:59

x86

Ssolookup.dll

6.0.4610.2

106,880

15-Oct-2012

20:59

x86

Ssolookupserver.dll

6.0.4610.2

135,560

15-Oct-2012

20:59

x86

Ssomanage.exe

6.0.4610.2

115,064

15-Oct-2012

20:59

x86

Ssomapper.dll

6.0.4610.2

119,168

15-Oct-2012

20:59

x86

Ssomappingserver.dll

6.0.4610.2

110,984

15-Oct-2012

20:59

x86

Ssops.exe

6.0.4610.2

102,776

15-Oct-2012

20:59

x86

Ssopsadmin.dll

6.0.4610.2

98,688

15-Oct-2012

20:59

x86

Ssopshelper.dll

6.0.4610.2

102,784

15-Oct-2012

20:59

x86

Ssopsserver.dll

6.0.4610.2

192,896

15-Oct-2012

20:59

x86

Ssoservercfg.dll

6.0.4610.2

184,704

15-Oct-2012

20:59

x86

Ssosql.dll

6.0.4610.2

70,008

15-Oct-2012

20:59

x86

Ssoss.dll

6.0.4610.2

119,152

15-Oct-2012

20:59

x86

For all supported x64-based versions of Host Integration Server 2010

File name

File version

File size

Date

Time

Platform

Entsso.exe

6.0.4610.2

86,392

15-Oct-2012

20:59

x86

Importexport.dll

6.0.4610.2

70,016

15-Oct-2012

20:59

x86

Infocache.dll

6.0.4610.2

139,640

15-Oct-2012

20:59

x86

Ssoadmin.dll

6.0.4610.2

102,776

15-Oct-2012

20:59

x86

Ssoadminserver.dll

6.0.4610.2

135,560

15-Oct-2012

20:59

x86

Ssoclient.exe

6.0.4610.2

74,112

15-Oct-2012

20:59

x86

Ssoconfig.exe

6.0.4610.2

102,776

15-Oct-2012

20:59

x86

Ssoconfigom.dll

6.0.4610.2

131,456

15-Oct-2012

20:59

x86

Ssoconfigstore.dll

6.0.4610.2

94,600

15-Oct-2012

20:59

x86

Ssocsserver.dll

6.0.4610.2

86,400

15-Oct-2012

20:59

x86

Ssocstx.dll

6.0.4610.2

70,008

15-Oct-2012

20:59

x86

Ssolookup.dll

6.0.4610.2

106,880

15-Oct-2012

20:59

x86

Ssolookupserver.dll

6.0.4610.2

135,560

15-Oct-2012

20:59

x86

Ssomanage.exe

6.0.4610.2

115,064

15-Oct-2012

20:59

x86

Ssomapper.dll

6.0.4610.2

119,168

15-Oct-2012

20:59

x86

Ssomappingserver.dll

6.0.4610.2

110,984

15-Oct-2012

20:59

x86

Ssops.exe

6.0.4610.2

102,776

15-Oct-2012

20:59

x86

Ssopsadmin.dll

6.0.4610.2

98,688

15-Oct-2012

20:59

x86

Ssopshelper.dll

6.0.4610.2

102,784

15-Oct-2012

20:59

x86

Ssopsserver.dll

6.0.4610.2

192,896

15-Oct-2012

20:59

x86

Ssoservercfg.dll

6.0.4610.2

184,704

15-Oct-2012

20:59

x86

Ssosql.dll

6.0.4610.2

70,008

15-Oct-2012

20:59

x86

Ssoss.dll

6.0.4610.2

119,152

15-Oct-2012

20:59

x86

Entsso.exe

6.0.4610.2

96,120

15-Oct-2012

20:59

x64

Importexport.dll

6.0.4610.2

76,160

15-Oct-2012

20:59

x64

Infocache.dll

6.0.4610.2

201,600

15-Oct-2012

20:59

x64

Ssoadmin.dll

6.0.4610.2

120,696

15-Oct-2012

20:59

x64

Ssoadminserver.dll

6.0.4610.2

188,808

15-Oct-2012

20:59

x64

Ssoclient.exe

6.0.4610.2

84,352

15-Oct-2012

20:59

x64

Ssoconfig.exe

6.0.4610.2

132,480

15-Oct-2012

20:59

x64

Ssoconfigom.dll

6.0.4610.2

169,344

15-Oct-2012

20:59

x64

Ssoconfigstore.dll

6.0.4610.2

103,304

15-Oct-2012

20:59

x64

Ssocsserver.dll

6.0.4610.2

96,640

15-Oct-2012

20:59

x64

Ssocstx.dll

6.0.4610.2

65,400

15-Oct-2012

20:59

x64

Ssolookup.dll

6.0.4610.2

136,064

15-Oct-2012

20:59

x64

Ssolookupserver.dll

6.0.4610.2

185,736

15-Oct-2012

20:59

x64

Ssomanage.exe

6.0.4610.2

155,520

15-Oct-2012

20:59

x64

Ssomapper.dll

6.0.4610.2

140,672

15-Oct-2012

20:59

x64

Ssomappingserver.dll

6.0.4610.2

145,288

15-Oct-2012

20:59

x64

Ssops.exe

6.0.4610.2

135,544

15-Oct-2012

20:59

x64

Ssopsadmin.dll

6.0.4610.2

107,904

15-Oct-2012

20:59

x64

Ssopshelper.dll

6.0.4610.2

113,024

15-Oct-2012

20:59

x64

Ssopsserver.dll

6.0.4610.2

271,744

15-Oct-2012

20:59

x64

Ssoservercfg.dll

6.0.4610.2

184,704

15-Oct-2012

20:59

x86

Ssosql.dll

6.0.4610.2

70,008

15-Oct-2012

20:59

x86

Ssoss.dll

6.0.4610.2

164,208

15-Oct-2012

20:59

x64

Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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