Symptoms

You have a 32-bit version of Microsoft Outlook installed on a computer that is running a 64-bit version of Windows 7 or a 64-bit version of Windows Server 2008 R2. However, when you try to use the Send to Mail Recipient function to send a note or signature through Windows Journal, the operation fails. Additionally, you receive the following error message:

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following versions of Windows:

  • Windows 7 (64-bit, x64)

  • Windows 7 Service Pack 1 (64-bit, x64)

  • Windows Server 2008 R2 (64-bit, x64)

  • Windows Server 2008 R2 Service Pack 1 (64-bit, x64)

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart information

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.7600.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.7601.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Blank.jtp

Not Applicable

5,470

10-Jun-2009

20:44

Not Applicable

Blue_gradient.jpg

Not Applicable

2,575

10-Jun-2009

20:44

Not Applicable

Cave_drawings.gif

Not Applicable

4,587

10-Jun-2009

20:44

Not Applicable

Connectivity.gif

Not Applicable

2,319

10-Jun-2009

20:44

Not Applicable

Desktop.ini

Not Applicable

91

10-Jun-2009

20:45

Not Applicable

Dotted_line.jtp

Not Applicable

11,494

10-Jun-2009

20:44

Not Applicable

Dotted_lines.emf

Not Applicable

3,792

10-Jun-2009

20:44

Not Applicable

Genko_1.emf

Not Applicable

5,524

10-Jun-2009

20:44

Not Applicable

Genko_1.jtp

Not Applicable

13,852

10-Jun-2009

20:44

Not Applicable

Genko_2.emf

Not Applicable

10,340

10-Jun-2009

20:44

Not Applicable

Genko_2.jtp

Not Applicable

19,596

10-Jun-2009

20:44

Not Applicable

Graph.emf

Not Applicable

116,724

10-Jun-2009

20:44

Not Applicable

Graph.jtp

Not Applicable

123,228

10-Jun-2009

20:44

Not Applicable

Grid_(cm).wmf

Not Applicable

2,920

10-Jun-2009

20:44

Not Applicable

Grid_(inch).wmf

Not Applicable

7,498

10-Jun-2009

20:44

Not Applicable

Jntfiltr.dll

6.1.7600.20877

1,393,664

11-Jan-2011

06:16

x64

Journal.exe

6.1.7600.20877

2,163,712

11-Jan-2011

06:13

x64

Journal.jnt

Not Applicable

4,544

10-Jun-2009

20:44

Not Applicable

Memo.emf

Not Applicable

152,300

10-Jun-2009

20:44

Not Applicable

Memo.jtp

Not Applicable

159,598

10-Jun-2009

20:44

Not Applicable

Monet.jpg

Not Applicable

2,209

10-Jun-2009

20:44

Not Applicable

Month_calendar.emf

Not Applicable

4,192

10-Jun-2009

20:44

Not Applicable

Month_calendar.jtp

Not Applicable

10,076

10-Jun-2009

20:44

Not Applicable

Music.emf

Not Applicable

26,036

10-Jun-2009

20:44

Not Applicable

Music.jtp

Not Applicable

40,792

10-Jun-2009

20:44

Not Applicable

Nbdoc.dll

6.1.7600.20877

1,732,096

11-Jan-2011

06:17

x64

Notebook.jpg

Not Applicable

2,950

10-Jun-2009

20:44

Not Applicable

Pine_lumber.jpg

Not Applicable

3,981

10-Jun-2009

20:44

Not Applicable

Pretty_peacock.jpg

Not Applicable

5,115

10-Jun-2009

20:44

Not Applicable

Psychedelic.jpg

Not Applicable

14,049

10-Jun-2009

20:44

Not Applicable

Sand_paper.jpg

Not Applicable

15,776

10-Jun-2009

20:44

Not Applicable

Seyes.emf

Not Applicable

37,316

10-Jun-2009

20:44

Not Applicable

Seyes.jtp

Not Applicable

43,354

10-Jun-2009

20:44

Not Applicable

Shorthand.emf

Not Applicable

81,292

10-Jun-2009

20:44

Not Applicable

Shorthand.jtp

Not Applicable

87,898

10-Jun-2009

20:44

Not Applicable

Small_news.jpg

Not Applicable

1,990

10-Jun-2009

20:44

Not Applicable

Stucco.gif

Not Applicable

1,864

10-Jun-2009

20:44

Not Applicable

Tanspecks.jpg

Not Applicable

3,650

10-Jun-2009

20:44

Not Applicable

Tiki.gif

Not Applicable

4,638

10-Jun-2009

20:44

Not Applicable

To_do_list.emf

Not Applicable

26,720

10-Jun-2009

20:44

Not Applicable

To_do_list.jtp

Not Applicable

32,602

10-Jun-2009

20:44

Not Applicable

White_chocolate.jpg

Not Applicable

3,168

10-Jun-2009

20:44

Not Applicable

Wrinkled_paper.gif

Not Applicable

15,063

10-Jun-2009

20:44

Not Applicable

Blank.jtp

Not Applicable

5,470

10-Jun-2009

20:44

Not Applicable

Blue_gradient.jpg

Not Applicable

2,575

10-Jun-2009

20:44

Not Applicable

Cave_drawings.gif

Not Applicable

4,587

10-Jun-2009

20:44

Not Applicable

Connectivity.gif

Not Applicable

2,319

10-Jun-2009

20:44

Not Applicable

Desktop.ini

Not Applicable

91

10-Jun-2009

20:45

Not Applicable

Dotted_line.jtp

Not Applicable

11,494

10-Jun-2009

20:44

Not Applicable

Dotted_lines.emf

Not Applicable

3,792

10-Jun-2009

20:44

Not Applicable

Genko_1.emf

Not Applicable

5,524

10-Jun-2009

20:44

Not Applicable

Genko_1.jtp

Not Applicable

13,852

10-Jun-2009

20:44

Not Applicable

Genko_2.emf

Not Applicable

10,340

10-Jun-2009

20:44

Not Applicable

Genko_2.jtp

Not Applicable

19,596

10-Jun-2009

20:44

Not Applicable

Graph.emf

Not Applicable

116,724

10-Jun-2009

20:44

Not Applicable

Graph.jtp

Not Applicable

123,228

10-Jun-2009

20:44

Not Applicable

Grid_(cm).wmf

Not Applicable

2,920

10-Jun-2009

20:44

Not Applicable

Grid_(inch).wmf

Not Applicable

7,498

10-Jun-2009

20:44

Not Applicable

Jntfiltr.dll

6.1.7601.21638

1,393,664

11-Jan-2011

06:19

x64

Journal.exe

6.1.7601.21638

2,163,712

11-Jan-2011

06:16

x64

Journal.jnt

Not Applicable

4,544

10-Jun-2009

20:44

Not Applicable

Memo.emf

Not Applicable

152,300

10-Jun-2009

20:44

Not Applicable

Memo.jtp

Not Applicable

159,598

10-Jun-2009

20:44

Not Applicable

Monet.jpg

Not Applicable

2,209

10-Jun-2009

20:44

Not Applicable

Month_calendar.emf

Not Applicable

4,192

10-Jun-2009

20:44

Not Applicable

Month_calendar.jtp

Not Applicable

10,076

10-Jun-2009

20:44

Not Applicable

Music.emf

Not Applicable

26,036

10-Jun-2009

20:44

Not Applicable

Music.jtp

Not Applicable

40,792

10-Jun-2009

20:44

Not Applicable

Nbdoc.dll

6.1.7601.21638

1,732,096

11-Jan-2011

06:21

x64

Notebook.jpg

Not Applicable

2,950

10-Jun-2009

20:44

Not Applicable

Pine_lumber.jpg

Not Applicable

3,981

10-Jun-2009

20:44

Not Applicable

Pretty_peacock.jpg

Not Applicable

5,115

10-Jun-2009

20:44

Not Applicable

Psychedelic.jpg

Not Applicable

14,049

10-Jun-2009

20:44

Not Applicable

Sand_paper.jpg

Not Applicable

15,776

10-Jun-2009

20:44

Not Applicable

Seyes.emf

Not Applicable

37,316

10-Jun-2009

20:44

Not Applicable

Seyes.jtp

Not Applicable

43,354

10-Jun-2009

20:44

Not Applicable

Shorthand.emf

Not Applicable

81,292

10-Jun-2009

20:44

Not Applicable

Shorthand.jtp

Not Applicable

87,898

10-Jun-2009

20:44

Not Applicable

Small_news.jpg

Not Applicable

1,990

10-Jun-2009

20:44

Not Applicable

Stucco.gif

Not Applicable

1,864

10-Jun-2009

20:44

Not Applicable

Tanspecks.jpg

Not Applicable

3,650

10-Jun-2009

20:44

Not Applicable

Tiki.gif

Not Applicable

4,638

10-Jun-2009

20:44

Not Applicable

To_do_list.emf

Not Applicable

26,720

10-Jun-2009

20:44

Not Applicable

To_do_list.jtp

Not Applicable

32,602

10-Jun-2009

20:44

Not Applicable

White_chocolate.jpg

Not Applicable

3,168

10-Jun-2009

20:44

Not Applicable

Wrinkled_paper.gif

Not Applicable

15,063

10-Jun-2009

20:44

Not Applicable

Blank.jtp

Not Applicable

5,470

10-Jun-2009

20:44

Not Applicable

Blue_gradient.jpg

Not Applicable

2,575

10-Jun-2009

20:44

Not Applicable

Cave_drawings.gif

Not Applicable

4,587

10-Jun-2009

20:44

Not Applicable

Connectivity.gif

Not Applicable

2,319

10-Jun-2009

20:44

Not Applicable

Desktop.ini

Not Applicable

91

10-Jun-2009

20:45

Not Applicable

Dotted_line.jtp

Not Applicable

11,494

10-Jun-2009

20:44

Not Applicable

Dotted_lines.emf

Not Applicable

3,792

10-Jun-2009

20:44

Not Applicable

Genko_1.emf

Not Applicable

5,524

10-Jun-2009

20:44

Not Applicable

Genko_1.jtp

Not Applicable

13,852

10-Jun-2009

20:44

Not Applicable

Genko_2.emf

Not Applicable

10,340

10-Jun-2009

20:44

Not Applicable

Genko_2.jtp

Not Applicable

19,596

10-Jun-2009

20:44

Not Applicable

Graph.emf

Not Applicable

116,724

10-Jun-2009

20:44

Not Applicable

Graph.jtp

Not Applicable

123,228

10-Jun-2009

20:44

Not Applicable

Grid_(cm).wmf

Not Applicable

2,920

10-Jun-2009

20:44

Not Applicable

Grid_(inch).wmf

Not Applicable

7,498

10-Jun-2009

20:44

Not Applicable

Jntfiltr.dll

6.1.7600.20877

1,393,664

11-Jan-2011

06:16

x64

Journal.exe

6.1.7600.20877

2,163,712

11-Jan-2011

06:13

x64

Journal.jnt

Not Applicable

4,544

10-Jun-2009

20:44

Not Applicable

Memo.emf

Not Applicable

152,300

10-Jun-2009

20:44

Not Applicable

Memo.jtp

Not Applicable

159,598

10-Jun-2009

20:44

Not Applicable

Monet.jpg

Not Applicable

2,209

10-Jun-2009

20:44

Not Applicable

Month_calendar.emf

Not Applicable

4,192

10-Jun-2009

20:44

Not Applicable

Month_calendar.jtp

Not Applicable

10,076

10-Jun-2009

20:44

Not Applicable

Music.emf

Not Applicable

26,036

10-Jun-2009

20:44

Not Applicable

Music.jtp

Not Applicable

40,792

10-Jun-2009

20:44

Not Applicable

Nbdoc.dll

6.1.7600.20877

1,732,096

11-Jan-2011

06:17

x64

Notebook.jpg

Not Applicable

2,950

10-Jun-2009

20:44

Not Applicable

Pine_lumber.jpg

Not Applicable

3,981

10-Jun-2009

20:44

Not Applicable

Pretty_peacock.jpg

Not Applicable

5,115

10-Jun-2009

20:44

Not Applicable

Psychedelic.jpg

Not Applicable

14,049

10-Jun-2009

20:44

Not Applicable

Sand_paper.jpg

Not Applicable

15,776

10-Jun-2009

20:44

Not Applicable

Seyes.emf

Not Applicable

37,316

10-Jun-2009

20:44

Not Applicable

Seyes.jtp

Not Applicable

43,354

10-Jun-2009

20:44

Not Applicable

Shorthand.emf

Not Applicable

81,292

10-Jun-2009

20:44

Not Applicable

Shorthand.jtp

Not Applicable

87,898

10-Jun-2009

20:44

Not Applicable

Small_news.jpg

Not Applicable

1,990

10-Jun-2009

20:44

Not Applicable

Stucco.gif

Not Applicable

1,864

10-Jun-2009

20:44

Not Applicable

Tanspecks.jpg

Not Applicable

3,650

10-Jun-2009

20:44

Not Applicable

Tiki.gif

Not Applicable

4,638

10-Jun-2009

20:44

Not Applicable

To_do_list.emf

Not Applicable

26,720

10-Jun-2009

20:44

Not Applicable

To_do_list.jtp

Not Applicable

32,602

10-Jun-2009

20:44

Not Applicable

White_chocolate.jpg

Not Applicable

3,168

10-Jun-2009

20:44

Not Applicable

Wrinkled_paper.gif

Not Applicable

15,063

10-Jun-2009

20:44

Not Applicable

Blank.jtp

Not Applicable

5,470

10-Jun-2009

20:44

Not Applicable

Blue_gradient.jpg

Not Applicable

2,575

10-Jun-2009

20:44

Not Applicable

Cave_drawings.gif

Not Applicable

4,587

10-Jun-2009

20:44

Not Applicable

Connectivity.gif

Not Applicable

2,319

10-Jun-2009

20:44

Not Applicable

Desktop.ini

Not Applicable

91

10-Jun-2009

20:45

Not Applicable

Dotted_line.jtp

Not Applicable

11,494

10-Jun-2009

20:44

Not Applicable

Dotted_lines.emf

Not Applicable

3,792

10-Jun-2009

20:44

Not Applicable

Genko_1.emf

Not Applicable

5,524

10-Jun-2009

20:44

Not Applicable

Genko_1.jtp

Not Applicable

13,852

10-Jun-2009

20:44

Not Applicable

Genko_2.emf

Not Applicable

10,340

10-Jun-2009

20:44

Not Applicable

Genko_2.jtp

Not Applicable

19,596

10-Jun-2009

20:44

Not Applicable

Graph.emf

Not Applicable

116,724

10-Jun-2009

20:44

Not Applicable

Graph.jtp

Not Applicable

123,228

10-Jun-2009

20:44

Not Applicable

Grid_(cm).wmf

Not Applicable

2,920

10-Jun-2009

20:44

Not Applicable

Grid_(inch).wmf

Not Applicable

7,498

10-Jun-2009

20:44

Not Applicable

Jntfiltr.dll

6.1.7601.21638

1,393,664

11-Jan-2011

06:19

x64

Journal.exe

6.1.7601.21638

2,163,712

11-Jan-2011

06:16

x64

Journal.jnt

Not Applicable

4,544

10-Jun-2009

20:44

Not Applicable

Memo.emf

Not Applicable

152,300

10-Jun-2009

20:44

Not Applicable

Memo.jtp

Not Applicable

159,598

10-Jun-2009

20:44

Not Applicable

Monet.jpg

Not Applicable

2,209

10-Jun-2009

20:44

Not Applicable

Month_calendar.emf

Not Applicable

4,192

10-Jun-2009

20:44

Not Applicable

Month_calendar.jtp

Not Applicable

10,076

10-Jun-2009

20:44

Not Applicable

Music.emf

Not Applicable

26,036

10-Jun-2009

20:44

Not Applicable

Music.jtp

Not Applicable

40,792

10-Jun-2009

20:44

Not Applicable

Nbdoc.dll

6.1.7601.21638

1,732,096

11-Jan-2011

06:21

x64

Notebook.jpg

Not Applicable

2,950

10-Jun-2009

20:44

Not Applicable

Pine_lumber.jpg

Not Applicable

3,981

10-Jun-2009

20:44

Not Applicable

Pretty_peacock.jpg

Not Applicable

5,115

10-Jun-2009

20:44

Not Applicable

Psychedelic.jpg

Not Applicable

14,049

10-Jun-2009

20:44

Not Applicable

Sand_paper.jpg

Not Applicable

15,776

10-Jun-2009

20:44

Not Applicable

Seyes.emf

Not Applicable

37,316

10-Jun-2009

20:44

Not Applicable

Seyes.jtp

Not Applicable

43,354

10-Jun-2009

20:44

Not Applicable

Shorthand.emf

Not Applicable

81,292

10-Jun-2009

20:44

Not Applicable

Shorthand.jtp

Not Applicable

87,898

10-Jun-2009

20:44

Not Applicable

Small_news.jpg

Not Applicable

1,990

10-Jun-2009

20:44

Not Applicable

Stucco.gif

Not Applicable

1,864

10-Jun-2009

20:44

Not Applicable

Tanspecks.jpg

Not Applicable

3,650

10-Jun-2009

20:44

Not Applicable

Tiki.gif

Not Applicable

4,638

10-Jun-2009

20:44

Not Applicable

To_do_list.emf

Not Applicable

26,720

10-Jun-2009

20:44

Not Applicable

To_do_list.jtp

Not Applicable

32,602

10-Jun-2009

20:44

Not Applicable

White_chocolate.jpg

Not Applicable

3,168

10-Jun-2009

20:44

Not Applicable

Wrinkled_paper.gif

Not Applicable

15,063

10-Jun-2009

20:44

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Windows Journal, visit the following Microsoft websites:

Send a Journal note as an email attachment For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_21ffb635d4f86608a1613814b8c0e779_31bf3856ad364e35_7.1.7600.20877_none_f1de475e78910097.manifest

File version

Not Applicable

File size

708

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_afa9843a24d720f04ca62011692de59f_31bf3856ad364e35_7.1.7601.21638_none_d8579c00e9991b0d.manifest

File version

Not Applicable

File size

708

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_b1ab03fd3744f601421c2f601762a71e_31bf3856ad364e35_6.1.7601.21638_none_e100a1694cf1b2e8.manifest

File version

Not Applicable

File size

708

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_d58b024d33152ca664d847d0e1be5e04_31bf3856ad364e35_6.1.7600.20877_none_f867d5e5f0a892d8.manifest

File version

Not Applicable

File size

708

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7600.20877_none_743ceedbd75ce7af.manifest

File version

Not Applicable

File size

138,749

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.21638_none_764f8bdbd461fd2e.manifest

File version

Not Applicable

File size

138,749

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_7.1.7600.20877_none_65ad6b216243907e.manifest

File version

Not Applicable

File size

113,277

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_7.1.7601.21638_none_67c008215f48a5fd.manifest

File version

Not Applicable

File size

113,277

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Package_1_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,821

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

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Not Applicable

File size

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Date (UTC)

12-Jan-2011

Time (UTC)

08:14

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Not Applicable

File name

Package_3_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum

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Not Applicable

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Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

Package_4_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum

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Not Applicable

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Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

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Not Applicable

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Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

File name

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File version

Not Applicable

File size

1,906

Date (UTC)

12-Jan-2011

Time (UTC)

08:14

Platform

Not Applicable

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