Warning:Â The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.
Symptoms
Consider the following scenario:
-
You run Windows Internet Explorer 8 on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).
-
You implement a smart card-based single sign-on (SSO) solution by using a third-party provider.
-
You use a web application that requires authentication by using client certificates that are located on the smart card.
-
The SSO solution is configured in such a way that you are not prompted for the smart card's PIN when you log on to Windows by using the smart card.
-
You close an instance of Internet Explorer that requires the smart card. However, you have another instance of Internet Explorer still open, and this instance does not require the smart card.
In this scenario, when you visit a webpage that requires the smart card, you are prompted for a PIN.
Cause
This problem occurs because, when you close an instance of Internet Explorer that requires the smart card, and another instance that does not require the smart card is still open, the smart card receives a reset. Therefore, the pin type is changed to require a PIN. Internet Explorer performs a cleanup of the security contexts when the last instance of Internet Explorer is closed. However, when the Iexplore.exe process that used the smart card is shut down, but another instance of the Iexplore.exe process is still running, the cleanup of the security context does not occur. This causes the Smart Card service to issue a reset to the smart card. The reset from the Smart Card service then causes the SSO feature to be disabled.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Â
Prerequisites
You must have Internet Explorer 8 installed on one of the following to apply this hotfix:
-
Windows 7 Service Pack 1 (SP1)
-
Windows Server 2008 R2 Service Pack 1 (SP1)
Registry information
To enable this hotfix, you must create a registry entry. To do this, follow these steps:
-
Exit all instances of Internet Explorer.
-
Click Start, click Run, type regedit in the Open box, and then click OK.
-
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
-
On the Edit menu, point to New, and then click Key.
-
Type FEATURE_FLUSH_CRED_ON_PROCESS_EXIT_KB2569126, and then press ENTER.
-
Click FEATURE_FLUSH_CRED_ON_PROCESS_EXIT_KB2569126.
-
On the Edit menu, point to New, and then click DWORD Value.
-
Type iexplore.exe, and then press ENTER.
-
Right-click iexplore.exe, and then click Modify.
-
In the Value data box, type 1, and then click OK.
-
Exit Registry Editor.
If you run an x64-based Windows operating system, you must also add an additional registry entry. To do this, follow these steps:
-
Exit all instances of Internet Explorer.
-
Click Start, click Run, type regedit in the Open box, and then click OK.
-
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl
-
On the Edit menu, point to New, and then click Key.
-
Type FEATURE_FLUSH_CRED_ON_PROCESS_EXIT_KB2569126, and then press ENTER.
-
Click FEATURE_FLUSH_CRED_ON_PROCESS_EXIT_KB2569126.
-
On the Edit menu, point to New, and then click DWORD Value.
-
Type iexplore.exe, and then press ENTER.
-
Right-click iexplore.exe, and then click Modify.
-
In the Value data box, type 1, and then click OK.
-
Exit Registry Editor.
Restart information
You must restart the computer after you apply this hotfix. Â
Replacement information
This hotfix does not replace a previously released hotfix. Â
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Â
Windows 7 and Windows Server 2008 R2 file information notes
The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Urlmon.dll |
8.0.7601.21761 |
1,232,896 |
01-Jul-2011 |
05:44 |
|
Jsproxy.dll |
8.0.7600.16385 |
48,128 |
14-Jul-2009 |
01:15 |
|
Wininet.dll |
8.0.7601.21761 |
981,504 |
01-Jul-2011 |
05:44 |
|
Wininetplugin.dll |
1.0.0.1 |
68,608 |
14-Jul-2009 |
01:16 |
|
Ieframe.dll |
8.0.7601.21761 |
10,991,104 |
01-Jul-2011 |
05:41 |
|
Ieframe.ptxml |
Not Applicable |
13,270 |
13-Jul-2009 |
20:45 |
|
Ieui.dll |
8.0.7600.16385 |
176,640 |
14-Jul-2009 |
01:15 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Urlmon.dll |
8.0.7601.21761 |
1,494,528 |
01-Jul-2011 |
05:24 |
x64 |
|
Jsproxy.dll |
8.0.7600.16385 |
64,512 |
14-Jul-2009 |
01:41 |
x64 |
|
Wininet.dll |
8.0.7601.21761 |
1,189,376 |
01-Jul-2011 |
05:24 |
x64 |
|
Wininetplugin.dll |
1.0.0.1 |
95,232 |
14-Jul-2009 |
01:41 |
x64 |
|
Ieframe.dll |
8.0.7601.21761 |
12,262,400 |
01-Jul-2011 |
05:19 |
x64 |
|
Ieframe.ptxml |
Not Applicable |
13,270 |
13-Jul-2009 |
20:36 |
Not Applicable |
|
Ieui.dll |
8.0.7600.16385 |
247,808 |
14-Jul-2009 |
01:41 |
x64 |
|
Ieframe.dll |
8.0.7601.21761 |
10,991,104 |
01-Jul-2011 |
05:41 |
x86 |
|
Ieui.dll |
8.0.7600.16385 |
176,640 |
14-Jul-2009 |
01:15 |
x86 |
|
Wow64_ieframe.ptxml |
Not Applicable |
13,270 |
13-Jul-2009 |
20:45 |
Not Applicable |
For all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Urlmon.dll |
8.0.7601.21761 |
2,733,568 |
01-Jul-2011 |
04:14 |
IA-64 |
|
Jsproxy.dll |
8.0.7600.16385 |
114,176 |
14-Jul-2009 |
01:46 |
IA-64 |
|
Wininet.dll |
8.0.7601.21761 |
2,201,088 |
01-Jul-2011 |
04:15 |
IA-64 |
|
Wininetplugin.dll |
1.0.0.1 |
189,952 |
14-Jul-2009 |
01:50 |
IA-64 |
|
Ieframe.dll |
8.0.7601.21761 |
18,738,688 |
01-Jul-2011 |
04:09 |
IA-64 |
|
Ieframe.ptxml |
Not Applicable |
13,270 |
13-Jul-2009 |
20:36 |
Not Applicable |
|
Ieui.dll |
8.0.7600.16385 |
519,168 |
14-Jul-2009 |
01:46 |
IA-64 |
|
Ieframe.dll |
8.0.7601.21761 |
10,991,104 |
01-Jul-2011 |
05:41 |
x86 |
|
Ieui.dll |
8.0.7600.16385 |
176,640 |
14-Jul-2009 |
01:15 |
x86 |
|
Wow64_ieframe.ptxml |
Not Applicable |
13,270 |
13-Jul-2009 |
20:45 |
Not Applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File name |
X86_374bed0995fba0452dcd3a30847043b2_31bf3856ad364e35_8.0.7601.21761_none_752b9c1fe9eb0314.manifest |
|
File version |
Not Applicable |
|
File size |
726 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
X86_88733d5c4c255832ac16ec532917fbd9_31bf3856ad364e35_8.0.7601.21761_none_fb9c76e7fd69bae0.manifest |
|
File version |
Not Applicable |
|
File size |
724 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
X86_a1478f9ee0545ee13eac89e8f4cddbb6_31bf3856ad364e35_8.0.7601.21761_none_a25b0505904a7850.manifest |
|
File version |
Not Applicable |
|
File size |
695 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
X86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7601.21761_none_d1f55735c556d97c.manifest |
|
File version |
Not Applicable |
|
File size |
264,470 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
06:17 |
|
File name |
X86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.21761_none_1efb32d79060000f.manifest |
|
File version |
Not Applicable |
|
File size |
43,621 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
09:03 |
|
File name |
X86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21761_none_81b4abf99cabf772.manifest |
|
File version |
Not Applicable |
|
File size |
201,049 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
09:03 |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
Amd64_5ee88adeda1ce7b75c81bfa1d7430aa1_31bf3856ad364e35_8.0.7601.21761_none_8f77de341491cbbd.manifest |
|
File version |
Not Applicable |
|
File size |
1,100 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Amd64_6ac284ce4c689139012cb361e1d86792_31bf3856ad364e35_8.0.7601.21761_none_2e6d3652c660686f.manifest |
|
File version |
Not Applicable |
|
File size |
1,096 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Amd64_75b378c614bc4f7ee43ee5cc312dc907_31bf3856ad364e35_8.0.7601.21761_none_afbe47b1823a9dcf.manifest |
|
File version |
Not Applicable |
|
File size |
728 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Amd64_80077fa0680284b1369d5b1c1584f2a9_31bf3856ad364e35_8.0.7601.21761_none_6aa0290643b94465.manifest |
|
File version |
Not Applicable |
|
File size |
1,040 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Amd64_9502aa1cce7a4c1fc34e9e3b9f66964b_31bf3856ad364e35_8.0.7601.21761_none_a03705a6856c9636.manifest |
|
File version |
Not Applicable |
|
File size |
699 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Amd64_d1febc6b2c3ab10f13c9307ea0e4ef6b_31bf3856ad364e35_8.0.7601.21761_none_b2008f08cec376e3.manifest |
|
File version |
Not Applicable |
|
File size |
730 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7601.21761_none_2e13f2b97db44ab2.manifest |
|
File version |
Not Applicable |
|
File size |
264,474 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
06:56 |
|
File name |
Amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.21761_none_7b19ce5b48bd7145.manifest |
|
File version |
Not Applicable |
|
File size |
43,625 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
09:13 |
|
File name |
Amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21761_none_ddd3477d550968a8.manifest |
|
File version |
Not Applicable |
|
File size |
201,053 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
09:13 |
|
File name |
Wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21761_none_e827f1cf896a2aa3.manifest |
|
File version |
Not Applicable |
|
File size |
199,054 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
09:13 |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
Ia64_752b038e58ea8aece85d9936bebaee03_31bf3856ad364e35_8.0.7601.21761_none_02d29064c66906b4.manifest |
|
File version |
Not Applicable |
|
File size |
1,094 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Ia64_806add81916876b3cf8c7d1e49c297bd_31bf3856ad364e35_8.0.7601.21761_none_06a83e1d13782e63.manifest |
|
File version |
Not Applicable |
|
File size |
1,098 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Ia64_8f2906aac972a21babd8d8035b2cee06_31bf3856ad364e35_8.0.7601.21761_none_99a9e7c3681047bc.manifest |
|
File version |
Not Applicable |
|
File size |
1,038 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:56 |
|
File name |
Ia64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7601.21761_none_d1f6fb2bc554e278.manifest |
|
File version |
Not Applicable |
|
File size |
264,472 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
06:51 |
|
File name |
Ia64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.21761_none_1efcd6cd905e090b.manifest |
|
File version |
Not Applicable |
|
File size |
43,623 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:57 |
|
File name |
Ia64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21761_none_81b64fef9caa006e.manifest |
|
File version |
Not Applicable |
|
File size |
201,051 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:57 |
|
File name |
Wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21761_none_e827f1cf896a2aa3.manifest |
|
File version |
Not Applicable |
|
File size |
199,054 |
|
Date (UTC) |
01-Jul-2011 |
|
Time (UTC) |
08:57 |
