Applies to region

This article applies to Microsoft Dynamics Retail Management System (RMS) for all regions.

Introduction

This article describes a hotfix rollup that corrects several issues in Microsoft Dynamics RMS Store Operations 2.0 and Microsoft Dynamics RMS Headquarters 2.0. The build number of this hotfix rollup is 2.0.1007.

This hotfix rollup resolves the following issues:

  • The line display and signature capture features of the Ingenico iSC350 payment terminals do not work as expected with Microsoft Dynamics RMS Store Operations POS.
    BUG #: 1635 (Retail Management Systems SE)

  • Consider a situation in which you try to tender a transaction in Microsoft Dynamics RMS Store Operations POS with more than one tender type that requires customer signatures. In this scenario, the last signature that is submitted will overwrite the first.
    BUG #: 1653 (Retail Management Systems SE)

  • When you try to add a Matrix or Assembly item to a Style 251: Update Inventory – Item Prices worksheet in Microsoft Dynamics RMS Headquarters Manager, you receive the following error message:

    Unable to add this item to the worksheet.

    BUG #: 1673 (Retail Management Systems SE)

  • You experience an issue in which temporary files that are used for POS Task Pad images are not deleted when the cashier signs out from Microsoft Dynamics RMS Store Operations POS.
    BUG #: 1677 (Retail Management Systems SE)

  • You experience an issue in which the quantity of Serial items that are received at a store through a purchase order are not updated correctly in Microsoft Dynamics RMS Headquarters Manager.
    BUG #: 1686 (Retail Management Systems SE)

  • Incorrect totals are displayed in the Non-Taxable Sales column when you generate a Sales Tax Analysis report in Microsoft Dynamics RMS 2.0 Feature Pack 1 and later versions.
    BUG #: 1687 (Retail Management Systems SE)

Notes

This rollup is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following Microsoft Knowledge Base (KB) articles contain additional steps that you must follow to resolve the issues that are described in the KB articles:

  • 2735491 Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0

    This hotfix includes a new switch for Microsoft Dynamics RMS Headquarters clients. The switch suppresses warning messages that the Headquarters client generates. To apply the switch, change the command line in the Headquarters client shortcut to the following:

    "c:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -q 
  • 2784931 Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0

    This hotfix includes updates to three triggers. The updates provide performance improvements for customers who experience performance issues when they process transactions. To take advantage of these changed triggers, run the SQL statements that are available for download in KB article 2784931.

Note If you are experiencing issues but you have not installed these hotfixes or followed any additional steps that are described in these KB articles, we recommend that you check the articles to determine whether the issues that you are experiencing require additional steps.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by telephone by using these links for country-specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Before you install this hotfix rollup, you must have Microsoft Dynamics RMS Feature Pack 2 (FP2) installed. To verify this, follow these steps:

  1. Start Store Operations Manager.

  2. On the Help menu, click About Store Operations Manager.

  3. Verify that Feature Pack 2 (build number 2.0.1000) or a later build is installed.

For a complete list of all feature packs, service packs, and hotfixes that were released for Microsoft Dynamics RMS 2.0, go to the following Microsoft website:

Microsoft Dynamics RMS 2.0 feature packs, service packs, and hotfixes

Installation information

Headquarters

If you use Headquarters with multiple stores, install the hotfix rollup on all the computers.

Important Make sure that you install the hotfix rollup when no activity will occur in the stores.


Install the hotfix rollup on each computer that has any one of the following programs installed:

  • Headquarters Client

  • Headquarters Manager

  • Headquarters Server

  • Store Operations Manager

  • Store Operations POS

Important Make sure that the hotfix rollup is installed on all the computers that are running Headquarters or that are running Store Operations before you use any Microsoft Dynamics Retail Management System program. We have not tested environments that are partly updated, and we do not support them.

We recommend that you stop communications between the Headquarters Client program and the Headquarters Server program before you install this hotfix rollup. To do this, follow these steps for each store on the computer on which the Headquarters Client is installed.

  1. Start Headquarters Client.

  2. On the File menu, click Configuration, click the Schedule tab, and then click to select the Manual Connection Only check box.

  3. Click OK.

Store Operations

If you have a single store that uses Store Operations with one or more computers, you must install the hotfix rollup on all the computers. Install the hotfix rollup when no activity will occur in Store Operations POS or in Store Operations Manager. Install the hotfix rollup on all the computers when the store is closed. We have not tested environments that are partly updated, and we do not support them.

Note After you install this hotfix rollup for all the headquarters and for all the stores, you can resume regular data uploads.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Retail2.0-kb2841453.exe

1.0.0.0

10,178,832

14-May-2013

07:16

x86

How to install the hotfix rollup

To install the hotfix rollup, follow these steps:

  1. Download the hotfix rollup by following the instructions that you received from Technical Support.

  2. Double-click the compressed file that you downloaded.

  3. In the self-extractor dialog box, click Continue.

  4. Select the folder to which you want to extract the files, and then click OK.

  5. Type the password that you received from Technical Support, and then click OK.

  6. Click OK to close the self-extractor dialog box.

  7. Close all Microsoft Dynamics Retail Management System programs.

  8. Double-click the Retail2.0-kb2841453.exe file.

The Microsoft Dynamics Retail Management System 2.0 Hotfix Installer program guides you through the rest of the installation.

How to verify that the hotfix rollup is installed

To verify that the hotfix rollup is installed, follow these steps:

  1. Start any Headquarters program or any Store Operations program.

  2. On the Help menu, click About. If the version number that is listed is 2.0.1007, the hotfix rollup is installed.

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