Summary

A Microsoft System Center 2012 Endpoint Protection for Mac Customer Care assistant may ask you to submit a Mac OS X system profile during troubleshooting. The information in the system profile may help resolve any issues that you are experiencing in System Center 2012 Endpoint Protection for Mac.

This article describes how to create a system profile in Mac OS X.

More Information

To create a system profile in Mac OS X, follow these steps:

Note Do not send a system profile to System Center 2012 Endpoint Protection for Mac Customer Care unless a representative requests the file during troubleshooting.

  1. On the Apple menu, click About This Mac.

  2. Click More Info to start System Profiler.

  3. If your computer is running Mac OS X Lion 10.7, click System Report. If your computer is running Mac OS X Snow Leopard 10.6 or an earlier version, go to step 4.

  4. On the File menu, click Save.

  5. In the Export As box, type a name for the system profile file. For example, type systemprofile.txt.

  6. In the Where box, click where you want to save the file.

  7. Click Save.

  8. Control + click the file that you saved in step 7, and then click Compress "filename." For example, click Compress "systemprofile.txt."

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  9. Attach the compressed (.zip) file that you created in step 6 (systemprofile.zip) to an email message to System Center 2012 Endpoint Protection for Mac Customer Care.

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