Applies To
Excel for Microsoft 365 Word for Microsoft 365 Outlook for Microsoft 365 PowerPoint for Microsoft 365 OneNote for Microsoft 365 Publisher for Microsoft 365 Excel 2021 Word 2021 Outlook 2021 PowerPoint 2021 Publisher 2021 Visio Professional 2021 Visio Standard 2021 OneNote 2021 Excel 2019 Word 2019 Outlook 2019 PowerPoint 2019 Publisher 2019 Visio Professional 2019 Visio Standard 2019 Excel 2016 Word 2016 Outlook 2016 PowerPoint 2016 OneNote 2016 Publisher 2016 Visio Professional 2016 Visio Standard 2016 Excel 2013 Word 2013 Outlook 2013 PowerPoint 2013 OneNote 2013 Publisher 2013 Visio Professional 2013 Visio 2013

When using certain services in the Research pane for translation, you might encounter "This service did not respond." If this occurs, try the following:

  1. Close all Office applications.

  2. Remove the following registry key and all of its subkeys:HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Research\Sources\{88686849-2DD9-474D-9300-778E3336FA5D}

  3. Open your Office application and use Research again.

Related topics

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