Symptoms

Consider the following scenario:

  • You have a device that is running Windows 8.1.

  • You have update 2984006 installed on the device.

  • You install a PostScript Printer Description (PPD) driver.

  • You try to print a form whose height is greater than 3.3 meters.


In this scenario, incorrect dimensions are returned for the large custom page size.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update on Windows 8.1, you must first have update 2919355 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Pscript.hlp

Not applicable

26,038

15-Dec-2014

21:16

Not applicable

Unidrv.hlp

Not applicable

21,225

15-Dec-2014

21:16

Not applicable

Unidrvui.dll

0.3.9600.17824

804,864

07-May-2015

16:43

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

15-Dec-2014

21:22

Not applicable

Msxpsinc.gpd

Not applicable

73

15-Dec-2014

21:22

Not applicable

Msxpsinc.ppd

Not applicable

72

15-Dec-2014

21:22

Not applicable

P6disp.gpd

Not applicable

25,489

15-Dec-2014

21:19

Not applicable

P6font.gpd

Not applicable

3,293

15-Dec-2014

21:19

Not applicable

Pclxl.gpd

Not applicable

10,375

15-Dec-2014

21:19

Not applicable

Pjl.gpd

Not applicable

1,156

15-Dec-2014

21:19

Not applicable

Pscript.hlp

Not applicable

26,038

15-Dec-2014

21:15

Not applicable

Ps_schm.gdl

Not applicable

5,561

15-Dec-2014

21:22

Not applicable

Stddtype.gdl

Not applicable

23,812

15-Dec-2014

21:22

Not applicable

Stdnames.gpd

Not applicable

14,362

15-Dec-2014

21:22

Not applicable

Stdschem.gdl

Not applicable

59,116

15-Dec-2014

21:22

Not applicable

Stdschmx.gdl

Not applicable

2,278

15-Dec-2014

21:22

Not applicable

Ttfsub.gpd

Not applicable

698

15-Dec-2014

21:22

Not applicable

Unidrv.hlp

Not applicable

21,225

15-Dec-2014

21:15

Not applicable

Unidrvui.dll

0.3.9600.17824

928,256

07-May-2015

17:27

x64

Locale.gpd

Not applicable

14,088

15-Dec-2014

21:24

Not applicable

Msxpsinc.gpd

Not applicable

73

15-Dec-2014

21:24

Not applicable

Msxpsinc.ppd

Not applicable

72

15-Dec-2014

21:24

Not applicable

P6disp.gpd

Not applicable

25,489

15-Dec-2014

21:21

Not applicable

P6font.gpd

Not applicable

3,293

15-Dec-2014

21:21

Not applicable

Pcl5eres.dll

0.3.5479.0

1,035,264

07-May-2015

16:43

x86

Pclxl.gpd

Not applicable

10,375

15-Dec-2014

21:21

Not applicable

Pjl.gpd

Not applicable

1,156

15-Dec-2014

21:21

Not applicable

Pscript.hlp

Not applicable

26,038

15-Dec-2014

21:16

Not applicable

Ps_schm.gdl

Not applicable

5,561

15-Dec-2014

21:24

Not applicable

Stddtype.gdl

Not applicable

23,812

15-Dec-2014

21:24

Not applicable

Stdnames.gpd

Not applicable

14,362

15-Dec-2014

21:24

Not applicable

Stdschem.gdl

Not applicable

59,116

15-Dec-2014

21:24

Not applicable

Stdschmx.gdl

Not applicable

2,278

15-Dec-2014

21:24

Not applicable

Ttfsub.gpd

Not applicable

698

15-Dec-2014

21:24

Not applicable

Unidrv.hlp

Not applicable

21,225

15-Dec-2014

21:16

Not applicable

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File name

X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17824_none_cfe133c6d61bda34.manifest

File version

Not applicable

File size

20,597

Date (UTC)

07-May-2015

Time (UTC)

17:15

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported x64-based versions of Windows 8.1

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.3.9600.17824_none_2bffcf4a8e794b6a.manifest

File version

Not applicable

File size

20,657

Date (UTC)

07-May-2015

Time (UTC)

17:50

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17824_none_cfe133c6d61bda34.manifest

File version

Not applicable

File size

20,597

Date (UTC)

07-May-2015

Time (UTC)

17:15

SHA-1 hash

Not applicable

MD5 hash

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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