Symptoms

Assume that you have a computer that is running Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. When you run an application that uses the D3D11CreateDevice function or the D3D10CreateDevice function, the user interface (UI) color of the application is rendered incorrectly.

Cause

This issue occurs because D3D10.1 is incorrectly exposed on feature level 10.0.

Resolution

Update information for Windows 8 and Windows Server 2012

To resolve this issue in Windows 8 or Windows Server 2012, install the update that is described in this article.

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information for Windows 7 SP1 and Windows Server 2008 R2 SP1

To resolve this issue in Windows 7 SP1 or Windows Server 2008 R2 SP1, install the hotfix that is described in this article.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

D3d11.dll

6.2.9200.16699

1,505,280

28-Aug-2013

23:05

x86

D3d11.dll

6.2.9200.20807

1,505,280

28-Aug-2013

23:06

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

D3d11.dll

6.2.9200.16699

1,887,232

28-Aug-2013

22:44

x64

D3d11.dll

6.2.9200.20807

1,887,744

28-Aug-2013

22:45

x64

D3d11.dll

6.2.9200.16699

1,505,280

28-Aug-2013

23:05

x86

D3d11.dll

6.2.9200.20807

1,505,280

28-Aug-2013

23:06

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the D3D11CreateDevice function, go to the following Microsoft website:

General information about the D3D11CreateDevice functionFor more information about the D3D10CreateDevice function, go to the following Microsoft website:

General information about the D3D10CreateDevice function
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_798b6ead9a765974fa5608b9ebdcbde2_31bf3856ad364e35_7.1.7601.22436_none_c767739bbc057100.manifest

File version

Not applicable

File size

706

Date (UTC)

29-Aug-2013

Time (UTC)

20:14

File name

X86_9e63c046dfdd027c8a31e530e24f2f2a_31bf3856ad364e35_7.1.7601.18247_none_a032ed7b0dc9f96d.manifest

File version

Not applicable

File size

706

Date (UTC)

29-Aug-2013

Time (UTC)

20:14

File name

X86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18247_none_e312a9a7b6ea9b40.manifest

File version

Not applicable

File size

700,087

Date (UTC)

29-Aug-2013

Time (UTC)

02:37

File name

X86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22436_none_e3a617fad00102e9.manifest

File version

Not applicable

File size

700,087

Date (UTC)

29-Aug-2013

Time (UTC)

02:24

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_05ed140f16aeb2ff97c3fa54bcea3b1a_31bf3856ad364e35_7.1.7601.22436_none_0ed6add42ad3ee92.manifest

File version

Not applicable

File size

1,060

Date (UTC)

29-Aug-2013

Time (UTC)

20:14

File name

Amd64_f9ea3e1d153e815afa2b8f89345ddf2c_31bf3856ad364e35_7.1.7601.18247_none_a980a764d2f3471b.manifest

File version

Not applicable

File size

1,060

Date (UTC)

29-Aug-2013

Time (UTC)

20:14

File name

Amd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18247_none_3f31452b6f480c76.manifest

File version

Not applicable

File size

700,089

Date (UTC)

29-Aug-2013

Time (UTC)

02:45

File name

Amd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22436_none_3fc4b37e885e741f.manifest

File version

Not applicable

File size

700,089

Date (UTC)

29-Aug-2013

Time (UTC)

02:56

File name

X86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18247_none_e312a9a7b6ea9b40.manifest

File version

Not applicable

File size

700,087

Date (UTC)

29-Aug-2013

Time (UTC)

02:37

File name

X86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22436_none_e3a617fad00102e9.manifest

File version

Not applicable

File size

700,087

Date (UTC)

29-Aug-2013

Time (UTC)

02:24



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