Symptoms

After you deploy a custom image or a new installation of Windows to a Surface device, you may encounter one or more of the following issues:

  • Color Profile (Enhanced/sRGB) is missing in Display Settings or Action Settings.

  • The Gemalto eSIM firmware update reports Error Code 31 in Device Manager.

  • The Surface DTX Service doesn't start. If you try to manually start it, the service reports Error Code 1053.

  • The Surface USB Hub Firmware Update Service doesn't start. If you try to manually start it, the service reports Error Code 1053.

Cause

These issues can occur because the custom image or the new installation of Windows doesn't include the Visual C++ redistributable as part of the image. The Visual C++ redistributable is required for specific functionality in some Surface services.

Resolution

To resolve these issues, install the latest Visual C++ Redistributable for x86-based and x64-based Surface devices or include the Redistributable as part of your custom image or Windows installation.

For more information about the latest Visual C++ Redistributable, see the following article in the Microsoft Knowledge Base:

2977003 The latest supported Visual C++ downloads

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×