Symptoms

Consider the following scenario:

  • You have a touch-enabled tablet computer that is running Windows 7.

  • You start an on-screen keyboard, and then press Shift+Caps Lock to enable Caps Lock mode.

  • You run an application that creates a new desktop by using the CreateDesktop() function.

  • The new desktop displays a new instance of an on-screen keyboard.

In this scenario, the key labels on the keyboard are displayed in lowercase. However, when you type, the output is uppercase.

Cause

This issue occurs because the Tablet PC Input Panel process (Tabtip.exe) uses the current state of the keyboard flags when a new desktop is initialized. However, Tabtip.exe cannot handle a situation in which Caps Lock is already on. Therefore, the software keyboard initializes in the "Normal (0)" state instead of the "Capslock ON (2)" state, and you experience the issue that is described in the "Symptoms" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Auxbase.xml

Not applicable

1,434

10-Jun-2009

21:28

Auxpad.xml

Not applicable

212

10-Jun-2009

21:28

Base.xml

Not applicable

3,150

10-Jun-2009

21:28

Basealtgr_rtl.xml

Not applicable

247

10-Jun-2009

21:28

Base_altgr.xml

Not applicable

3,161

10-Jun-2009

21:28

Base_ca.xml

Not applicable

3,166

10-Jun-2009

21:28

Base_heb.xml

Not applicable

738

10-Jun-2009

21:28

Base_jpn.xml

Not applicable

804

10-Jun-2009

21:28

Base_kor.xml

Not applicable

488

10-Jun-2009

21:28

Base_rtl.xml

Not applicable

617

10-Jun-2009

21:28

Ea-sym.xml

Not applicable

749

10-Jun-2009

21:28

Ea.xml

Not applicable

384

10-Jun-2009

21:28

Ja-jp-sym.xml

Not applicable

749

10-Jun-2009

21:28

Ja-jp.xml

Not applicable

16,616

10-Jun-2009

21:28

Keypad.xml

Not applicable

727

10-Jun-2009

21:28

Keypadbase.xml

Not applicable

1,118

10-Jun-2009

21:28

Ko-kr.xml

Not applicable

15,097

10-Jun-2009

21:28

Kor-kor.xml

Not applicable

392

10-Jun-2009

21:28

Main.xml

Not applicable

38,485

10-Jun-2009

21:28

Numbase.xml

Not applicable

1,218

10-Jun-2009

21:28

Numbers.xml

Not applicable

209

10-Jun-2009

21:28

Oskmenu.xml

Not applicable

215

10-Jun-2009

21:28

Oskmenubase.xml

Not applicable

471

10-Jun-2009

21:28

Osknumpad.xml

Not applicable

219

10-Jun-2009

21:28

Osknumpadbase.xml

Not applicable

1,437

10-Jun-2009

21:28

Oskpred.xml

Not applicable

215

10-Jun-2009

21:28

Oskpredbase.xml

Not applicable

924

10-Jun-2009

21:28

Symbase.xml

Not applicable

2,764

10-Jun-2009

21:28

Symbols.xml

Not applicable

591

10-Jun-2009

21:28

Tabskb.dll

6.1.7601.17792

398,848

08-Mar-2012

05:35

Web.xml

Not applicable

207

10-Jun-2009

21:28

Webbase.xml

Not applicable

1,166

10-Jun-2009

21:28

Zh-changjei.xml

Not applicable

9,803

10-Jun-2009

21:28

Zh-dayi.xml

Not applicable

11,067

10-Jun-2009

21:28

Zh-phonetic.xml

Not applicable

10,947

10-Jun-2009

21:28

Auxbase.xml

Not applicable

1,434

10-Jun-2009

21:28

Auxpad.xml

Not applicable

212

10-Jun-2009

21:28

Base.xml

Not applicable

3,150

10-Jun-2009

21:28

Basealtgr_rtl.xml

Not applicable

247

10-Jun-2009

21:28

Base_altgr.xml

Not applicable

3,161

10-Jun-2009

21:28

Base_ca.xml

Not applicable

3,166

10-Jun-2009

21:28

Base_heb.xml

Not applicable

738

10-Jun-2009

21:28

Base_jpn.xml

Not applicable

804

10-Jun-2009

21:28

Base_kor.xml

Not applicable

488

10-Jun-2009

21:28

Base_rtl.xml

Not applicable

617

10-Jun-2009

21:28

Ea-sym.xml

Not applicable

749

10-Jun-2009

21:28

Ea.xml

Not applicable

384

10-Jun-2009

21:28

Ja-jp-sym.xml

Not applicable

749

10-Jun-2009

21:28

Ja-jp.xml

Not applicable

16,616

10-Jun-2009

21:28

Keypad.xml

Not applicable

727

10-Jun-2009

21:28

Keypadbase.xml

Not applicable

1,118

10-Jun-2009

21:28

Ko-kr.xml

Not applicable

15,097

10-Jun-2009

21:28

Kor-kor.xml

Not applicable

392

10-Jun-2009

21:28

Main.xml

Not applicable

38,485

10-Jun-2009

21:28

Numbase.xml

Not applicable

1,218

10-Jun-2009

21:28

Numbers.xml

Not applicable

209

10-Jun-2009

21:28

Oskmenu.xml

Not applicable

215

10-Jun-2009

21:28

Oskmenubase.xml

Not applicable

471

10-Jun-2009

21:28

Osknumpad.xml

Not applicable

219

10-Jun-2009

21:28

Osknumpadbase.xml

Not applicable

1,437

10-Jun-2009

21:28

Oskpred.xml

Not applicable

215

10-Jun-2009

21:28

Oskpredbase.xml

Not applicable

924

10-Jun-2009

21:28

Symbase.xml

Not applicable

2,764

10-Jun-2009

21:28

Symbols.xml

Not applicable

591

10-Jun-2009

21:28

Tabskb.dll

6.1.7601.21938

398,336

08-Mar-2012

05:32

Web.xml

Not applicable

207

10-Jun-2009

21:28

Webbase.xml

Not applicable

1,166

10-Jun-2009

21:28

Zh-changjei.xml

Not applicable

9,803

10-Jun-2009

21:28

Zh-dayi.xml

Not applicable

11,067

10-Jun-2009

21:28

Zh-phonetic.xml

Not applicable

10,947

10-Jun-2009

21:28

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Auxbase.xml

Not applicable

1,434

10-Jun-2009

20:46

Auxpad.xml

Not applicable

212

10-Jun-2009

20:46

Base.xml

Not applicable

3,150

10-Jun-2009

20:46

Basealtgr_rtl.xml

Not applicable

247

10-Jun-2009

20:46

Base_altgr.xml

Not applicable

3,161

10-Jun-2009

20:46

Base_ca.xml

Not applicable

3,166

10-Jun-2009

20:46

Base_heb.xml

Not applicable

738

10-Jun-2009

20:46

Base_jpn.xml

Not applicable

804

10-Jun-2009

20:46

Base_kor.xml

Not applicable

488

10-Jun-2009

20:46

Base_rtl.xml

Not applicable

617

10-Jun-2009

20:46

Ea-sym.xml

Not applicable

749

10-Jun-2009

20:46

Ea.xml

Not applicable

384

10-Jun-2009

20:46

Ja-jp-sym.xml

Not applicable

749

10-Jun-2009

20:46

Ja-jp.xml

Not applicable

16,616

10-Jun-2009

20:46

Keypad.xml

Not applicable

727

10-Jun-2009

20:46

Keypadbase.xml

Not applicable

1,118

10-Jun-2009

20:46

Ko-kr.xml

Not applicable

15,097

10-Jun-2009

20:46

Kor-kor.xml

Not applicable

392

10-Jun-2009

20:46

Main.xml

Not applicable

38,485

10-Jun-2009

20:46

Numbase.xml

Not applicable

1,218

10-Jun-2009

20:46

Numbers.xml

Not applicable

209

10-Jun-2009

20:46

Oskmenu.xml

Not applicable

215

10-Jun-2009

20:46

Oskmenubase.xml

Not applicable

471

10-Jun-2009

20:46

Osknumpad.xml

Not applicable

219

10-Jun-2009

20:46

Osknumpadbase.xml

Not applicable

1,437

10-Jun-2009

20:46

Oskpred.xml

Not applicable

215

10-Jun-2009

20:46

Oskpredbase.xml

Not applicable

924

10-Jun-2009

20:46

Symbase.xml

Not applicable

2,764

10-Jun-2009

20:46

Symbols.xml

Not applicable

591

10-Jun-2009

20:46

Tabskb.dll

6.1.7601.17792

448,512

08-Mar-2012

06:39

Web.xml

Not applicable

207

10-Jun-2009

20:46

Webbase.xml

Not applicable

1,166

10-Jun-2009

20:46

Zh-changjei.xml

Not applicable

9,803

10-Jun-2009

20:46

Zh-dayi.xml

Not applicable

11,067

10-Jun-2009

20:46

Zh-phonetic.xml

Not applicable

10,947

10-Jun-2009

20:46

Auxbase.xml

Not applicable

1,434

10-Jun-2009

20:46

Auxpad.xml

Not applicable

212

10-Jun-2009

20:46

Base.xml

Not applicable

3,150

10-Jun-2009

20:46

Basealtgr_rtl.xml

Not applicable

247

10-Jun-2009

20:46

Base_altgr.xml

Not applicable

3,161

10-Jun-2009

20:46

Base_ca.xml

Not applicable

3,166

10-Jun-2009

20:46

Base_heb.xml

Not applicable

738

10-Jun-2009

20:46

Base_jpn.xml

Not applicable

804

10-Jun-2009

20:46

Base_kor.xml

Not applicable

488

10-Jun-2009

20:46

Base_rtl.xml

Not applicable

617

10-Jun-2009

20:46

Ea-sym.xml

Not applicable

749

10-Jun-2009

20:46

Ea.xml

Not applicable

384

10-Jun-2009

20:46

Ja-jp-sym.xml

Not applicable

749

10-Jun-2009

20:46

Ja-jp.xml

Not applicable

16,616

10-Jun-2009

20:46

Keypad.xml

Not applicable

727

10-Jun-2009

20:46

Keypadbase.xml

Not applicable

1,118

10-Jun-2009

20:46

Ko-kr.xml

Not applicable

15,097

10-Jun-2009

20:46

Kor-kor.xml

Not applicable

392

10-Jun-2009

20:46

Main.xml

Not applicable

38,485

10-Jun-2009

20:46

Numbase.xml

Not applicable

1,218

10-Jun-2009

20:46

Numbers.xml

Not applicable

209

10-Jun-2009

20:46

Oskmenu.xml

Not applicable

215

10-Jun-2009

20:46

Oskmenubase.xml

Not applicable

471

10-Jun-2009

20:46

Osknumpad.xml

Not applicable

219

10-Jun-2009

20:46

Osknumpadbase.xml

Not applicable

1,437

10-Jun-2009

20:46

Oskpred.xml

Not applicable

215

10-Jun-2009

20:46

Oskpredbase.xml

Not applicable

924

10-Jun-2009

20:46

Symbase.xml

Not applicable

2,764

10-Jun-2009

20:46

Symbols.xml

Not applicable

591

10-Jun-2009

20:46

Tabskb.dll

6.1.7601.21938

448,512

08-Mar-2012

06:19

Web.xml

Not applicable

207

10-Jun-2009

20:46

Webbase.xml

Not applicable

1,166

10-Jun-2009

20:46

Zh-changjei.xml

Not applicable

9,803

10-Jun-2009

20:46

Zh-dayi.xml

Not applicable

11,067

10-Jun-2009

20:46

Zh-phonetic.xml

Not applicable

10,947

10-Jun-2009

20:46

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the CreateDesktop function, visit the following Microsoft website:

General information about the CreateDesktop functionFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_3d14f31b4045789e5427e1ea4fba53fd_31bf3856ad364e35_6.1.7601.17792_none_c6cf81a30e6f8f9f.manifest

File version

Not applicable

File size

709

Date (UTC)

08-Mar-2012

Time (UTC)

09:23

File name

X86_aca911bc484338119979c3d3545c8198_31bf3856ad364e35_6.1.7601.21938_none_87c292196e52416c.manifest

File version

Not applicable

File size

709

Date (UTC)

08-Mar-2012

Time (UTC)

09:23

File name

X86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17792_none_d3609dbdafe19268.manifest

File version

Not applicable

File size

60,515

Date (UTC)

08-Mar-2012

Time (UTC)

06:16

File name

X86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.21938_none_d4311db2c8c91fbd.manifest

File version

Not applicable

File size

60,515

Date (UTC)

08-Mar-2012

Time (UTC)

06:14

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_33cf1870fc0a2921143789729f6c6ad2_31bf3856ad364e35_6.1.7601.17792_none_c8549ebd7485948d.manifest

File version

Not applicable

File size

713

Date (UTC)

08-Mar-2012

Time (UTC)

09:23

File name

Amd64_3ddc7ec52f57f343855033366f6107e3_31bf3856ad364e35_6.1.7601.21938_none_45cfa6e88be7d474.manifest

File version

Not applicable

File size

713

Date (UTC)

08-Mar-2012

Time (UTC)

09:23

File name

Amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17792_none_2f7f3941683f039e.manifest

File version

Not applicable

File size

60,519

Date (UTC)

08-Mar-2012

Time (UTC)

07:13

File name

Amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.21938_none_304fb936812690f3.manifest

File version

Not applicable

File size

60,519

Date (UTC)

08-Mar-2012

Time (UTC)

06:49

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