Symptoms

Consider the following scenario:

  • You run an application that has a window without a title bar on a computer that is running Windows 7 or Windows Server 2008 R2.

  • You use Microsoft Narrator on the computer.

  • You open the system menu of the application.

In this scenario, Microsoft Narrator crashes.

Note You can open the system menu of the application by using the Alt+Spacebar keyboard shortcut.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 with Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 with Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Narrator.exe

6.1.7600.16818

1,073,152

20-May-2011

12:04

Narrator.exe

6.1.7600.20970

1,077,248

20-May-2011

12:17

Narrator.exe

6.1.7601.17619

1,077,248

20-May-2011

11:58

Narrator.exe

6.1.7601.21731

1,077,248

20-May-2011

15:30

Narrator.exe

6.1.7600.16818

1,073,152

20-May-2011

12:04

Narrator.exe

6.1.7600.20970

1,077,248

20-May-2011

12:17

Narrator.exe

6.1.7601.17619

1,077,248

20-May-2011

11:58

Narrator.exe

6.1.7601.21731

1,077,248

20-May-2011

15:30

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Narrator.exe

6.1.7600.16818

1,073,152

20-May-2011

12:52

Narrator.exe

6.1.7600.20970

1,077,248

20-May-2011

12:54

Narrator.exe

6.1.7601.17619

1,077,248

20-May-2011

12:52

Narrator.exe

6.1.7601.21731

1,077,248

20-May-2011

15:37

Narrator.exe

6.1.7600.16818

1,073,152

20-May-2011

12:04

Narrator.exe

6.1.7600.20970

1,077,248

20-May-2011

12:17

Narrator.exe

6.1.7601.17619

1,077,248

20-May-2011

11:58

Narrator.exe

6.1.7601.21731

1,077,248

20-May-2011

15:30

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Narrator.exe

6.1.7600.16818

1,073,152

20-May-2011

11:51

Narrator.exe

6.1.7600.20970

1,077,248

20-May-2011

11:46

Narrator.exe

6.1.7601.17619

1,077,248

20-May-2011

11:51

Narrator.exe

6.1.7601.21731

1,077,248

20-May-2011

15:20

Narrator.exe

6.1.7600.16818

1,073,152

20-May-2011

12:04

Narrator.exe

6.1.7600.20970

1,077,248

20-May-2011

12:17

Narrator.exe

6.1.7601.17619

1,077,248

20-May-2011

11:58

Narrator.exe

6.1.7601.21731

1,077,248

20-May-2011

15:30

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about the title bar, visit the following Microsoft Developer Network (MSDN) website:

Title BarFor more information about the menu bar, visit the following MSDN website:

Menu BarFor more information about windows accessibility, visit the following Microsoft website:

Windows Accessibility

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Msil_narrator_31bf3856ad364e35_6.1.7600.16818_none_dfad4562ad04d109.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:26

File name

Msil_narrator_31bf3856ad364e35_6.1.7600.20970_none_dfee0055c65a4dc1.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:37

File name

Msil_narrator_31bf3856ad364e35_6.1.7601.17619_none_e194a2b2aa2a564c.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:23

File name

Msil_narrator_31bf3856ad364e35_6.1.7601.21731_none_e2009d55c35f6340.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

15:54

File name

X86_017b259cf86400263cc6cbc357e81782_31bf3856ad364e35_6.1.7600.16818_none_3a3fda4758dce8b1.manifest

File version

Not applicable

File size

686

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_2b63f36fa96051f308201063a0734a83_31bf3856ad364e35_6.1.7601.17619_none_b07dd8b67d2ab0d2.manifest

File version

Not applicable

File size

679

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_2c494114c52e6841ee5abb679135c832_31bf3856ad364e35_6.1.7601.21731_none_1e25e534a1a2bd17.manifest

File version

Not applicable

File size

686

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_64fc783a4c2eedcc56669fdf418af5ee_31bf3856ad364e35_6.1.7601.21731_none_a9bdfd7f29514a04.manifest

File version

Not applicable

File size

679

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_7acfaa6ef0cbb9ea46626780770a07ac_31bf3856ad364e35_6.1.7600.16818_none_e2706b11276b68e4.manifest

File version

Not applicable

File size

679

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_92fb2da92cee1ad12edc59e06a3691b6_31bf3856ad364e35_6.1.7601.17619_none_6ea517f305a663dc.manifest

File version

Not applicable

File size

686

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_a5e0e78029712edd2b48f9f5339abb88_31bf3856ad364e35_6.1.7600.20970_none_309eba7f34eb0e68.manifest

File version

Not applicable

File size

686

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_c957d896c8ba17a638693d97e8b0d8dc_31bf3856ad364e35_6.1.7600.20970_none_c037e7c73e5d63de.manifest

File version

Not applicable

File size

679

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

X86_narrator-nonmsil_31bf3856ad364e35_6.1.7600.16818_none_2d62d06526008349.manifest

File version

Not applicable

File size

6,073

Date (UTC)

20-May-2011

Time (UTC)

12:30

File name

X86_narrator-nonmsil_31bf3856ad364e35_6.1.7600.20970_none_2da38b583f560001.manifest

File version

Not applicable

File size

6,073

Date (UTC)

20-May-2011

Time (UTC)

12:41

File name

X86_narrator-nonmsil_31bf3856ad364e35_6.1.7601.17619_none_2f4a2db52326088c.manifest

File version

Not applicable

File size

6,073

Date (UTC)

20-May-2011

Time (UTC)

12:21

File name

X86_narrator-nonmsil_31bf3856ad364e35_6.1.7601.21731_none_2fb628583c5b1580.manifest

File version

Not applicable

File size

6,073

Date (UTC)

20-May-2011

Time (UTC)

15:52

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1a1f672f3b243c806d303c5d137b99b8_31bf3856ad364e35_6.1.7601.17619_none_e71b345c363899aa.manifest

File version

Not applicable

File size

690

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_2b63f36fa96051f308201063a0734a83_31bf3856ad364e35_6.1.7601.17619_none_0c9c743a35882208.manifest

File version

Not applicable

File size

681

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_64fc783a4c2eedcc56669fdf418af5ee_31bf3856ad364e35_6.1.7601.21731_none_05dc9902e1aebb3a.manifest

File version

Not applicable

File size

681

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_7acfaa6ef0cbb9ea46626780770a07ac_31bf3856ad364e35_6.1.7600.16818_none_3e8f0694dfc8da1a.manifest

File version

Not applicable

File size

681

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_b3424d44a3aa74408e59cb39871d12a1_31bf3856ad364e35_6.1.7600.20970_none_26cb5cdcbe90d61e.manifest

File version

Not applicable

File size

690

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_c7360af687523151dd46d4faca3084b5_31bf3856ad364e35_6.1.7601.21731_none_5c9028eb3a8debc7.manifest

File version

Not applicable

File size

690

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_c957d896c8ba17a638693d97e8b0d8dc_31bf3856ad364e35_6.1.7600.20970_none_1c56834af6bad514.manifest

File version

Not applicable

File size

681

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_cf0929dd66e1e24171c08e3f300d13bb_31bf3856ad364e35_6.1.7600.16818_none_f10c5b27cd086996.manifest

File version

Not applicable

File size

690

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Amd64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.16818_none_89816be8de5df47f.manifest

File version

Not applicable

File size

6,077

Date (UTC)

20-May-2011

Time (UTC)

19:04

File name

Amd64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.20970_none_89c226dbf7b37137.manifest

File version

Not applicable

File size

6,077

Date (UTC)

20-May-2011

Time (UTC)

19:08

File name

Amd64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.17619_none_8b68c938db8379c2.manifest

File version

Not applicable

File size

6,077

Date (UTC)

20-May-2011

Time (UTC)

19:10

File name

Amd64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.21731_none_8bd4c3dbf4b886b6.manifest

File version

Not applicable

File size

6,077

Date (UTC)

20-May-2011

Time (UTC)

20:35

File name

Msil_narrator_31bf3856ad364e35_6.1.7600.16818_none_dfad4562ad04d109.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:26

File name

Msil_narrator_31bf3856ad364e35_6.1.7600.20970_none_dfee0055c65a4dc1.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:37

File name

Msil_narrator_31bf3856ad364e35_6.1.7601.17619_none_e194a2b2aa2a564c.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:23

File name

Msil_narrator_31bf3856ad364e35_6.1.7601.21731_none_e2009d55c35f6340.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

15:54

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_2b63f36fa96051f308201063a0734a83_31bf3856ad364e35_6.1.7601.17619_none_b07f7cac7d28b9ce.manifest

File version

Not applicable

File size

680

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_2d700db741cd84cdb7eed3705232aea1_31bf3856ad364e35_6.1.7601.17619_none_c9d3c239ef5b3e8c.manifest

File version

Not applicable

File size

688

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_3cb2c079d5e0087d97df575ccb576760_31bf3856ad364e35_6.1.7601.21731_none_ba159bbd77c82322.manifest

File version

Not applicable

File size

688

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_64fc783a4c2eedcc56669fdf418af5ee_31bf3856ad364e35_6.1.7601.21731_none_a9bfa175294f5300.manifest

File version

Not applicable

File size

680

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_7acfaa6ef0cbb9ea46626780770a07ac_31bf3856ad364e35_6.1.7600.16818_none_e2720f07276971e0.manifest

File version

Not applicable

File size

680

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_bafd61ed89db116e1fc083a7d47c9015_31bf3856ad364e35_6.1.7600.16818_none_1babcd562bfae8a4.manifest

File version

Not applicable

File size

688

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_c957d896c8ba17a638693d97e8b0d8dc_31bf3856ad364e35_6.1.7600.20970_none_c0398bbd3e5b6cda.manifest

File version

Not applicable

File size

680

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_dce1d59bd107db2b28824575bdb52a86_31bf3856ad364e35_6.1.7600.20970_none_06da2b2f6475a0f9.manifest

File version

Not applicable

File size

688

Date (UTC)

20-May-2011

Time (UTC)

23:32

File name

Ia64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.16818_none_2d64745b25fe8c45.manifest

File version

Not applicable

File size

6,075

Date (UTC)

20-May-2011

Time (UTC)

19:03

File name

Ia64_narrator-nonmsil_31bf3856ad364e35_6.1.7600.20970_none_2da52f4e3f5408fd.manifest

File version

Not applicable

File size

6,075

Date (UTC)

20-May-2011

Time (UTC)

19:06

File name

Ia64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.17619_none_2f4bd1ab23241188.manifest

File version

Not applicable

File size

6,075

Date (UTC)

20-May-2011

Time (UTC)

19:08

File name

Ia64_narrator-nonmsil_31bf3856ad364e35_6.1.7601.21731_none_2fb7cc4e3c591e7c.manifest

File version

Not applicable

File size

6,075

Date (UTC)

20-May-2011

Time (UTC)

20:33

File name

Msil_narrator_31bf3856ad364e35_6.1.7600.16818_none_dfad4562ad04d109.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:26

File name

Msil_narrator_31bf3856ad364e35_6.1.7600.20970_none_dfee0055c65a4dc1.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:37

File name

Msil_narrator_31bf3856ad364e35_6.1.7601.17619_none_e194a2b2aa2a564c.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

12:23

File name

Msil_narrator_31bf3856ad364e35_6.1.7601.21731_none_e2009d55c35f6340.manifest

File version

Not applicable

File size

1,218

Date (UTC)

20-May-2011

Time (UTC)

15:54

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