Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 8.1, Windows RT 8.1 or Windows Server 2012 R2.

  • You browse to the Netflix site in Internet Explorer.

  • You sign in to Netflix.

  • You select a movie that you previously watched, and the movie has a bookmark.

  • You resume playback from the bookmark.

In this situation, playback fails, and you receive error code H7353.

Note This issue does not occur in the Netflix Windows Store app.

Resolution

Update information

To resolve this issue, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:

2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Learn about the terminology that Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


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