Symptoms

Consider the following scenario:

  • You sign up for an Office 365 subscription.

  • You enable Rights Management Service on a Subscribed Office 365 account.

  • You sign up for Rights Management Service subscription by using your Office 365 credentials at https://portal.aadrm.com.

  • You sign up for Azure Active Directory by using the same credentials that you used for Office 365.

  • You try to integrate the same Office 365 account on a Windows Server 2012 Essentials-based or Windows Server 2012 R2 Essentials-based server.


In this scenario, the Windows Server 2012 R2 Essentials Dashboard integration with Office 365 fails.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Aadusertabaddin.addin

Not Applicable

334

18-Jun-2013

18:32

Not Applicable

Email.png

Not Applicable

1,467

18-Jun-2013

14:59

Not Applicable

Emailproviderserviceconfig

Not Applicable

243

18-Jun-2013

18:32

Not Applicable

Home.png

Not Applicable

1,247

18-Jun-2013

14:59

Not Applicable

Msoaddgroupwizardadorner.addin

Not Applicable

356

18-Jun-2013

18:32

Not Applicable

Msoidcrlwrapper.dll

6.3.9600.17794

21,504

09-Apr-2015

04:28

x86

Msoremovegroupwizardadorner.addin

Not Applicable

362

18-Jun-2013

18:32

Not Applicable

Msousergrouptabaddin.addin

Not Applicable

344

18-Jun-2013

18:32

Not Applicable

O365adduserwizardpage.addin

Not Applicable

355

18-Jun-2013

18:32

Not Applicable

O365disableuserdialog.addin

Not Applicable

363

18-Jun-2013

18:32

Not Applicable

O365enableuserdialog.addin

Not Applicable

360

18-Jun-2013

18:32

Not Applicable

O365gadget.ascx

Not Applicable

2,865

10-Jul-2013

18:52

Not Applicable

O365planres.dll

6.3.9600.17794

54,272

09-Apr-2015

04:28

x86

O365removeuserwizard.addin

Not Applicable

401

18-Jun-2013

18:32

Not Applicable

O365resetpassworddialog.addin

Not Applicable

369

18-Jun-2013

18:32

Not Applicable

O365tabpage.addin

Not Applicable

343

18-Jun-2013

18:32

Not Applicable

O365updtab.addin

Not Applicable

372

18-Jun-2013

18:32

Not Applicable

Oimaddin.dll

6.3.9600.17794

1,994,752

09-Apr-2015

04:28

x86

Oimgettingstartedwizard.exe

6.3.9600.17793

53,248

09-Apr-2015

04:28

x86

Oimgettingstartedwizard.exe.config

Not Applicable

995

18-Jun-2013

18:32

Not Applicable

Oimuninstallwizard.exe

6.3.9600.17793

23,552

09-Apr-2015

04:28

x86

Oimuninstallwizard.exe.config

Not Applicable

990

18-Jun-2013

18:32

Not Applicable

Sharepoint.png

Not Applicable

669

18-Jun-2013

14:59

Not Applicable

Sharepointlibrarytabpage.addin

Not Applicable

363

18-Jun-2013

18:32

Not Applicable

Webaddin.xml

Not Applicable

451

18-Jun-2013

18:32

Not Applicable

Wssg.becadapter.dll

6.3.9600.17794

894,464

09-Apr-2015

04:28

x86

Wssg.exchangeonlineadapter.dll

6.3.9600.17794

71,168

09-Apr-2015

04:28

x86

Wssg.o365.gadget.dll

6.3.9600.17793

10,752

09-Apr-2015

04:28

x86

Wssg.o365alerts.dll

6.3.9600.17794

21,504

09-Apr-2015

04:28

x86

Wssg.o365om.dll

6.3.9600.17794

162,304

09-Apr-2015

04:28

x86

Wssg.o365provider.dll

6.3.9600.17794

162,304

09-Apr-2015

04:28

x86

Wssg.sharepointadapter.dll

6.3.9600.17794

26,112

09-Apr-2015

04:28

x86

Additional file information for Windows Server 2012 R2

File name

Amd64_606ffb76b28950ba294f7db41a8165bc_31bf3856ad364e35_6.3.9600.17794_none_1ecdcb0f585ce534.manifest

File version

Not applicable

File size

690

Date (UTC)

09-Apr-2015

Time (UTC)

04:40

File name

Amd64_productivity-oim_31bf3856ad364e35_6.3.9600.17794_none_32853b1260d4c7d7.manifest

File version

Not applicable

File size

32,090

Date (UTC)

09-Apr-2015

Time (UTC)

04:40

File name

Package_1_for_kb3055778~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,807

Date (UTC)

09-Apr-2015

Time (UTC)

04:40

File name

Package_for_kb3055778_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,413

Date (UTC)

09-Apr-2015

Time (UTC)

04:40

File name

Package_for_kb3055778_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,460

Date (UTC)

09-Apr-2015

Time (UTC)

04:40

Additional files for all supported x64-based versions of Windows Server 2012 R2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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