Symptoms

After using the Office Outlook 2010 keyboard shortcuts to navigate to the next or previous e-mail message, additional keyboard shortcuts will fail to respond. This issue only occurs when the Microsoft Dynamics CRM 2011 add-in has been enabled and configured. 

Cause

Microsoft has confirmed that this is a known issue.

Resolution

This issue will be addressed in the next major release of Microsoft Dynamics CRM.

More Information

To work around this issue:

1. Add the Previous Item and Next Item to the Quick Access Toolbar in Outlook using the steps in this article:

Customize the Quick Access Toolbar

2. When hitting the Alt key, you can see the keyboard shortcut that corresponds to the Previous or Next Item. Note: This will depend on how many items that exist in the Quick Access Bar

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