Last Updated: December 13, 2018
ISSUE
After updating Outlook 2010 to the November 2018 Public Update KB 4461529, Outlook crashes or closes suddenly on start up. The issue only affects 64-bit installations of Outlook 2010.
More Information
In the Application Event Viewer the following event details are observed:
Faulting application name: OUTLOOK.EXE, version: 14.0.7224.5000, time stamp: 0x5bcb80d1
Faulting module name: olmapi32.dll, version: 14.0.7224.5000, time stamp: 0x5bcb809a
Exception code: 0xc0000005
Fault offset: 0x000000000001e4b9
Faulting process id: 0x3998
Faulting application start time: 0x01d47d3befb78cd8
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\olmapi32.dll
STATUS: FIXED
This problem was fixed with the November 21, 2018, update for Outlook 2010 (KB4461585).
Use Microsoft Update to automatically download and install the update. Or, manually download and install the update from the Microsoft Download Center: Update for Microsoft Outlook 2010 (KB4461585) 64-bit Edition.
More Resources
Ask the experts
Connect with experts, discuss the latest Outlook news and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.
See Also
Fixes or workarounds for recent issues in Outlook for Windows
