Overview

A competency is a validation of a partner’s broad technical capability to deliver services on a Microsoft Product or Technology. Competencies provide a customer-facing badge, and benefits for training, support, go-to-market services. Competency status is evaluated annually.

The performance thresholds are part of the requirements you need to meet to qualify for one of the below competencies requiring performance goals:

Where to view performance thresholds:

Starting September 15 2020, the data under Analyze Tab, including the Cloud Product Performance report is now accessible through the Insights section in Partner Center. Click here to explore these reports now and provide any feedback through the inline feedback widgets. Learn more. See below section Insights Tab for more details.

Insights is a unified reporting dashboard in Partner Center for Microsoft’s Commercial partners who are enrolled in the Microsoft Partner Network (MPN) program. The Insights dashboard provides 360-degree view of your key performance indicators (KPI) across Cloud products such as Office, Azure, Dynamics, and licensing models such as CSP and EA. It exposes a rich set of KPI reports that can help you make data driven decisions for your organization.

There are two new roles in Partner Center designed specifically for access to Insights: Report Viewer and Executive Report Viewer. Users in the Executive Report Viewer role have access to all reporting data sets, while users in the Report Viewer role will not have access to sensitive data sets such as revenue and customer/employee personal data. The Global admin or the Account admin must assign users these roles and are assigned either for the entire company or for a specific MPN location.

For a detailed description check public article - Partner Center Insights - a dashboard that shows how a Microsoft commercial partner is doing

Partner Center Competency details page is now showing reports validating performance numbers used for your proficiency evaluation for all KPIs:

  • Relevant net new customers acquired (SMMCS)

  • Relevant new customers acquired and Relevant active entitlements (EMM)

  • Microsoft Office 365 active entitlements (Cloud productivity)

  • Deployed Power BI seats (Data Analytics)

  • Azure consumption revenue (Cloud Platform)

Performance data not reflecting under competencies KPIs reports:

Make sure you check the requirements under the desired competency on both Partner Center Dashboard and MS partner portal for understanding the achievement conditions applying for each competency (Partner association type, Offer type, TTM). Unless the partner association type is specifically mentioned as part of the requirements list under the claimed competency, this will not be recognized towards meeting the performance goals.

If you think that the KPIs reports described at previous section are not accurate and there might be missing data from the competency performance threshold calculation, contact Microsoft Partner Support providing the missing details for the impacted competency or Option including the below: 

A new customer is defined as a customer that starts a new cloud subscription (paid) for the first time with Microsoft within the previous 12 months.

Status 1: Customer is newly added in the last 365 days and doesn’t have any association with partner prior to 365 days.

Status 0: Customer is having subscription start date > 365 days meaning associated from more than 12 months.

Status -1: Customer has the subscription in deprovisioned status, hence system adds as “-1” to this customer from overall count.

If more than 4 weeks have passed since the payment of the new subscription and the customer is still missing, provide us the following details for analyzing your request:

Tenant id, Subscription GUID for the same, Customer name, transaction identifiers (i.e. Microsoft Invoice proof).

Seats must be paid licenses to count towards seat requirements. Trial or free seats are not applicable. Only tenants with active entitlements are included. The Net new customers are Customers who have subscription start date within previous 12 months and have Active usage. Hence if a new tenant you acquired has no active usage, that customer will not be considered for competency, nor will appear in the New customer report.

Active Entitlement: When a purchased license is assigned to an end-user and end-user has performed an intentional action on the workload in last 28 days. Hence the AE value might vary from one month to another.

See below the difference between types of entitlements:

*Qualified Entitlement: Customer organization owns or has purchase the license that gives the rights to use a workload.

*Enabled Entitlement: License in assigned to end user in O365 admin portal to use a workload.

*Active Entitlement: End user performs an intentional action on Enabled Entitlement on the workload in last 28 days.

*Active entitlement = 1 means that active usage is counted for only one Active entitlement.

If more than 4 weeks have passed since your paid subscription registered active usage and the customer is still missing, provide us the following details for analyzing your request:

Tenant id, Subscription GUID for the same, Customer name, transaction identifiers (i.e. Microsoft Invoice proof) and also proof of active usage.

Partners must meet the performance threshold in Monthly Active Usage in any Microsoft Office 365 workload (Exchange Online, SharePoint Online, Skype for Business, Teams or Yammer). Trial SKUs are not included.

Monthly Active Usage (MAU): Monthly active usage is calculated on a rolling 28-day basis and represents the unique number of users taking an intentional action on a specific service.

For these customers, you have to be associated as Office 365 Delegated Administrator, CSP direct-bill partner, CSP indirect reseller, Transacting Partner, or Digital Partner of Record or Claiming Partner of Record (CPOR).

If more than 4 weeks have passed since your paid subscription registered active usage and the customer is still missing, provide us the following details for analyzing your request:

Tenant id, Subscription GUID for the same, Customer name, transaction identifiers (i.e. Microsoft Invoice proof) and also proof of active usage showing the active usage of the impacted customers (for example: Microsoft 365 admin center portal >>Reports > Usage > filter by 30 days).

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1

Deployed Power BI seats must be paid licenses to count towards seat requirements. Trial or free seats are not applicable.

If more than 4 weeks have passed since your paid subscription was deployed and the customer is still missing, provide us the following details for analyzing your request:

Tenant id, Subscription GUID for the same, Customer name, transaction identifiers (i.e. Microsoft Invoice proof).

Seats must be paid licenses to count towards seat requirements. Trial or free seats are not applicable.

If more than 4 weeks have passed since your paid subscription registered Azure consumption and the customer is still missing, provide us the following details for analyzing your request:

Tenant id, Subscription GUID for the same, Customer name, transaction identifiers (i.e. Microsoft Invoice proof) and PC Insights Azure Usage report.

For OEM partner option (applicable for Named OEM and MAR partners) provide us the following details for analyzing your request : TPID (Top partner ID), proof sustaining your relevant devices sold, MAR agreement reference number.

For Surface Reseller option provide us the following details for analyzing your request:revenue proof of Surface Commercial devices and accessories across in the TTM (trailing twelve months) period, TPID (Top partner ID), proof of Authorized Surface ADR or Disti Managed Partner (DMP) issued by Microsoft.

For Surface Hub option provide us the following details for analyzing your request : proof of Relevant devices shipped in TTM (trailing twelve months) period, TPID (Top partner ID), proof of Authorized Surface Hub Device Reseller issued by Microsoft.

The reason leading to discrepancies/ no revenue reflected at all under SPLA revenue might be that the SPLA id is not mapped to your MPN id. In order to help you check and correct the potential root cause, provide us the following details: SPLA ID, Agreement Number, Business Justification describing the reason why you want the specific SPLA ID to be mapped with your Organization ID. After the mapping of the SPLA id is checked, confirmed and approved it might take up to 72 hours for the revenue to be updated in Partner Center.

The competencies that can be attained through Distributor option are the following:

Cloud Customer Relationship Management - retiring 30th September 2019. See article 4092252 for more details.

Cloud Platform

Cloud Productivity

Enterprise Mobility Management

All above competencies have a common requirement mentioning that the organization must be an Authorized Microsoft Distributor or CSP Indirect Provider.

In case the Authorized Microsoft Distributor status is not recognized as complete in Partner Center Dashboard, provide us the following details for analyzing your request: Organization ID, TPID (Top partner ID), Company’s SAP ID and the Channel Partner Authorization Form (Distributor) document signed by Microsoft.

Check article 2717776 for more details.

General rules applying for competencies performance thresholds

  • Exams and Certifications need to be valid - Exam Retirement and Certification Retirement

  • Seats must be paid licenses to count towards seat requirements. Trial or free seats are not applicable

  • Offer types Trial, Benefits programs, Support and Internal are excluded.

  • Non-profit organizations/ charity tenants are not considered for calculation

  • Make sure you check the requirements under the desired competency on both Partner Center Dashboard and Microsoft partner portal for understanding the achievement conditions applying for each competency (Partner association type, Offer type, TTM).

  • Unless the partner association type is specifically mentioned as part of the requirements list under the claimed competency, this will not be recognized towards meeting the performance goals.

  • Performance driven through a specific partner association type (e.g. DPOR, PAL, CPOR) will start being recognized for competencies/programs attainment only starting the moment of the association, and not retroactively. Both government and non-government partners can earn performance as long as there is an active association in place that is recognized for a specific competency, providing evidence of the relationship partner-customer.

  • Make sure you check your progress before each re-enrollment. Having previously achieved the competency requirements does not grant you the re-enrollment under the same competency.

Contact Microsoft Partner Support

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