Symptoms

Assume that you try to connect to a firewall device by using Point-to-Point Tunneling Protocol (PPTP) on a Windows 8-based or a Windows Server 2012-based client computer. You create the PPTP connection successfully and an IP address is assigned to the computer. However, you cannot access the resources behind the firewall.

For example, you connect to a Juniper SSG firewall by using the Junos Pulse 3.1. Then, you try to access the resources behind the Juniper SSG firewall. In this situation, you cannot access the resources successfully.

Cause

This issue occurs because WanARP sends NDIS_OID_REQUEST structures by using an uninitialized port number to miniport drivers. Therefore, the WanARP protocol driver that binds to the miniport driver does not set a Packet Filter on the miniport bindings. This occurs if the miniport is one of the following Network Driver Interface Specification (NDIS) versions:

  • NDIS 5.0.

  • NDIS 6.3 that has the following flag set:

    NDIS_MINIPORT_ATTRIBUTES_NO_OID_INTERCEPT_ON_NONDEFAULT_PORTS.

Note The incoming packets that are received at the miniport driver are not delivered to the protocol driver.

Resolution

Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 update rollup 2836988. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2836988 Windows 8 and Windows Server 2012 update rollup: May 2013

Or, if you do not want to install update rollup 2836988, you can install the hotfix that is described in this article.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

PrerequisitesTo apply this hotfix, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry informationTo apply this hotfix, you do not have to make any changes to the registry.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT, Windows 8, and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

06-Jul-2012

20:16

Not applicable

Ndproxy.sys

6.2.9200.16420

49,664

20-Sep-2012

05:16

Not applicable

Ndptsp.tsp

6.2.9200.16420

49,152

20-Sep-2012

05:35

Not applicable

Pppmenu.scp

Not applicable

2,817

06-Jul-2012

20:16

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,065

06-Mar-2013

04:43

Not applicable

Rascfg.dll

6.2.9200.16420

100,864

20-Sep-2012

05:34

Not applicable

Rasctrnm.h

Not applicable

1,820

06-Jul-2012

20:16

Not applicable

Rasdiag.dll

6.2.9200.16420

62,464

20-Sep-2012

05:34

Not applicable

Rasmxs.dll

6.2.9200.16420

31,232

20-Sep-2012

05:34

Not applicable

Rasser.dll

6.2.9200.16420

22,528

20-Sep-2012

05:34

Not applicable

Wanarp.sys

6.2.9200.16550

68,096

06-Mar-2013

03:20

Not applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

06-Jul-2012

19:47

Not applicable

Kmddsp.tsp

6.2.9200.16420

38,912

20-Sep-2012

05:55

Not applicable

Ndistapi.sys

6.2.9200.16420

20,480

20-Sep-2012

05:30

x86

Ndproxy.sys

6.2.9200.16550

48,640

06-Mar-2013

04:01

x86

Ndptsp.tsp

6.2.9200.16420

51,200

20-Sep-2012

05:55

Not applicable

Pppmenu.scp

Not applicable

2,817

06-Jul-2012

19:47

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,065

06-Mar-2013

06:08

Not applicable

Rascfg.dll

6.2.9200.16420

108,544

20-Sep-2012

05:54

x86

Rasctrnm.h

Not applicable

1,820

06-Jul-2012

19:47

Not applicable

Rasdiag.dll

6.2.9200.16420

59,392

20-Sep-2012

05:54

x86

Rasmxs.dll

6.2.9200.16420

32,768

20-Sep-2012

05:54

x86

Rasser.dll

6.2.9200.16420

22,016

20-Sep-2012

05:54

x86

Wanarp.sys

6.2.9200.16550

70,656

06-Mar-2013

03:59

x86

Cis.scp

Not applicable

735

06-Jul-2012

19:58

Not applicable

Kmddsp.tsp

6.2.9200.20521

38,912

20-Sep-2012

05:56

Not applicable

Ndistapi.sys

6.2.9200.20521

20,480

20-Sep-2012

05:30

x86

Ndproxy.sys

6.2.9200.20521

48,640

20-Sep-2012

05:29

x86

Ndptsp.tsp

6.2.9200.20521

51,200

20-Sep-2012

05:56

Not applicable

Pppmenu.scp

Not applicable

2,817

06-Jul-2012

19:58

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,065

06-Mar-2013

05:21

Not applicable

Rascfg.dll

6.2.9200.20521

108,544

20-Sep-2012

05:55

x86

Rasctrnm.h

Not applicable

1,820

06-Jul-2012

19:58

Not applicable

Rasdiag.dll

6.2.9200.20521

59,392

20-Sep-2012

05:55

x86

Rasmxs.dll

6.2.9200.20521

32,768

20-Sep-2012

05:55

x86

Rasser.dll

6.2.9200.20521

22,016

20-Sep-2012

05:55

x86

Wanarp.sys

6.2.9200.20654

70,656

06-Mar-2013

04:00

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

06-Jul-2012

20:21

Not applicable

Kmddsp.tsp

6.2.9200.16420

47,104

20-Sep-2012

06:33

Not applicable

Ndistapi.sys

6.2.9200.16420

25,088

20-Sep-2012

06:09

x64

Ndproxy.sys

6.2.9200.16550

60,416

06-Mar-2013

04:14

x64

Ndptsp.tsp

6.2.9200.16420

60,928

20-Sep-2012

06:33

Not applicable

Pppmenu.scp

Not applicable

2,817

06-Jul-2012

20:21

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,065

06-Mar-2013

07:05

Not applicable

Rascfg.dll

6.2.9200.16420

121,856

20-Sep-2012

06:32

x64

Rasctrnm.h

Not applicable

1,820

06-Jul-2012

20:21

Not applicable

Rasdiag.dll

6.2.9200.16420

75,264

20-Sep-2012

06:32

x64

Rasmxs.dll

6.2.9200.16420

41,984

20-Sep-2012

06:32

x64

Rasser.dll

6.2.9200.16420

29,696

20-Sep-2012

06:32

x64

Wanarp.sys

6.2.9200.16550

83,456

06-Mar-2013

04:12

x64

Cis.scp

Not applicable

735

06-Jul-2012

20:00

Not applicable

Kmddsp.tsp

6.2.9200.20521

47,104

20-Sep-2012

06:33

Not applicable

Ndistapi.sys

6.2.9200.20521

25,088

20-Sep-2012

06:07

x64

Ndproxy.sys

6.2.9200.20521

60,416

20-Sep-2012

06:06

x64

Ndptsp.tsp

6.2.9200.20521

60,928

20-Sep-2012

06:33

Not applicable

Pppmenu.scp

Not applicable

2,817

06-Jul-2012

20:00

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,065

06-Mar-2013

05:21

Not applicable

Rascfg.dll

6.2.9200.20521

121,856

20-Sep-2012

06:32

x64

Rasctrnm.h

Not applicable

1,820

06-Jul-2012

20:00

Not applicable

Rasdiag.dll

6.2.9200.20521

75,264

20-Sep-2012

06:32

x64

Rasmxs.dll

6.2.9200.20521

41,984

20-Sep-2012

06:32

x64

Rasser.dll

6.2.9200.20521

29,696

20-Sep-2012

06:32

x64

Wanarp.sys

6.2.9200.20654

83,456

06-Mar-2013

04:10

x64




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT

File name

Arm_82d6f3f5efabd09ee94ddb3213676f5c_31bf3856ad364e35_6.2.9200.16550_none_553381de79c9ad13.manifest

File version

Not applicable

File size

695

Date (UTC)

06-Mar-2013

Time (UTC)

17:15

Platform

Not applicable

File name

Arm_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_0aaa58824bbe69bf.manifest

File version

Not applicable

File size

44,384

Date (UTC)

06-Mar-2013

Time (UTC)

17:15

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8

File name

X86_033254e973d85eb722318707280bbc09_31bf3856ad364e35_6.2.9200.20654_none_8bc480db85097411.manifest

File version

Not applicable

File size

695

Date (UTC)

06-Mar-2013

Time (UTC)

17:09

Platform

Not applicable

File name

X86_d660892a001343ebb1047b274859f6ef_31bf3856ad364e35_6.2.9200.16550_none_5c74013f77ea8137.manifest

File version

Not applicable

File size

695

Date (UTC)

06-Mar-2013

Time (UTC)

17:09

Platform

Not applicable

File name

X86_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_0aa7e62a4bc14af9.manifest

File version

Not applicable

File size

46,112

Date (UTC)

06-Mar-2013

Time (UTC)

17:09

Platform

Not applicable

File name

X86_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.20654_none_0b35841d64db501f.manifest

File version

Not applicable

File size

46,112

Date (UTC)

06-Mar-2013

Time (UTC)

17:09

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_2a4b9bb9a12bea6b143fdf00ab7adab9_31bf3856ad364e35_6.2.9200.16550_none_59780dcc6338d189.manifest

File version

Not applicable

File size

1,040

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Amd64_2dc1f4a783082eabc066a310525e2b6f_31bf3856ad364e35_6.2.9200.20654_none_d0523a321e167ee3.manifest

File version

Not applicable

File size

1,040

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Amd64_3cb0b296c94e4f529a7ad3e6343e23c2_31bf3856ad364e35_6.2.9200.20654_none_e3e1d0eb7d650a89.manifest

File version

Not applicable

File size

699

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Amd64_ece5e17e2d366e9e8045fd78375e8208_31bf3856ad364e35_6.2.9200.16550_none_2df7bb9f04455f7f.manifest

File version

Not applicable

File size

699

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_66c681ae041ebc2f.manifest

File version

Not applicable

File size

46,118

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.20654_none_67541fa11d38c155.manifest

File version

Not applicable

File size

46,118

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.16550_none_711b2c00387f7e2a.manifest

File version

Not applicable

File size

32,568

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable

File name

Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.2.9200.20654_none_71a8c9f351998350.manifest

File version

Not applicable

File size

32,568

Date (UTC)

06-Mar-2013

Time (UTC)

16:48

Platform

Not applicable



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