Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

Symptoms

In a Remote Desktop Protocol (RDP) remote session, when you click the Close button to close Internet Explorer 10, the user interface of Internet Explorer 10 is closed. However, the IExplorer.exe process and the IExplorer.exe *32 process are still running on the Remote Desktop Services server. This behavior prevents the RDP session from closing on the client computer. After this issue occurs, a blank background screen is displayed on the client computer.

Resolution

Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:

http://www.microsoft.com/technet/security/current.aspxNote This update was first included in security update 2898785.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2898785 MS13-097: Cumulative security update for Internet Explorer: December 10, 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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