This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Retail POS cannot be customized to allow return of gift cards.

Resolution

The changes in the hotfix resolve this issue.

Retail POS SDK now allows for customization of item types allowed for return.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


File name

File version

File size

Date

Time

Platform

SP requirement

Aximpactanalysis.exe

Not Applicable

62,136

31-Oct-2014

22:04

x86

None

Axupdate.exe

Not Applicable

62,120

31-Oct-2014

22:04

x86

None

Dynamicsax2012r3-kb3098294.exe

6.3.15.0

766,797,008

24-Sep-2015

16:48

x86

None

Licensetermsar.rtf

Not Applicable

156,025

02-Nov-2014

18:48

Not Applicable

None

Licensetermscs.rtf

Not Applicable

142,003

02-Nov-2014

18:48

Not Applicable

None

Licensetermsda.rtf

Not Applicable

137,802

02-Nov-2014

18:48

Not Applicable

None

Licensetermsde.rtf

Not Applicable

142,887

02-Nov-2014

18:48

Not Applicable

None

Licensetermsen.rtf

Not Applicable

154,408

02-Nov-2014

18:48

Not Applicable

None

Licensetermses.rtf

Not Applicable

143,102

02-Nov-2014

18:48

Not Applicable

None

Licensetermset.rtf

Not Applicable

141,105

02-Nov-2014

18:48

Not Applicable

None

Licensetermsfi.rtf

Not Applicable

140,213

02-Nov-2014

18:48

Not Applicable

None

Licensetermsfr.rtf

Not Applicable

147,594

02-Nov-2014

18:48

Not Applicable

None

Licensetermshu.rtf

Not Applicable

147,202

02-Nov-2014

18:48

Not Applicable

None

Licensetermsis.rtf

Not Applicable

145,642

02-Nov-2014

18:48

Not Applicable

None

Licensetermsit.rtf

Not Applicable

141,392

02-Nov-2014

18:48

Not Applicable

None

Licensetermsja.rtf

Not Applicable

117,394

02-Nov-2014

18:48

Not Applicable

None

Licensetermslt.rtf

Not Applicable

144,326

02-Nov-2014

18:48

Not Applicable

None

Licensetermslv.rtf

Not Applicable

145,379

02-Nov-2014

18:48

Not Applicable

None

Licensetermsnb-no.rtf

Not Applicable

137,293

02-Nov-2014

18:48

Not Applicable

None

Licensetermsnl.rtf

Not Applicable

140,826

02-Nov-2014

18:48

Not Applicable

None

Licensetermspl.rtf

Not Applicable

140,002

02-Nov-2014

18:48

Not Applicable

None

Licensetermspt-br.rtf

Not Applicable

140,978

02-Nov-2014

18:48

Not Applicable

None

Licensetermsru.rtf

Not Applicable

157,777

02-Nov-2014

18:48

Not Applicable

None

Licensetermssv.rtf

Not Applicable

142,275

02-Nov-2014

18:48

Not Applicable

None

Licensetermsth.rtf

Not Applicable

150,963

02-Nov-2014

18:48

Not Applicable

None

Licensetermszh-hans.rtf

Not Applicable

103,519

02-Nov-2014

18:48

Not Applicable

None

Clientoba32.msp

Not Applicable

25,260,032

24-Sep-2015

15:50

Not Applicable

None

Clientoba64.msp

Not Applicable

25,452,544

24-Sep-2015

15:50

Not Applicable

None

Commercedataexchangeasyncclient.msp

Not Applicable

2,752,512

24-Sep-2015

15:50

Not Applicable

None

Commercedataexchangeasyncserver.msp

Not Applicable

737,280

24-Sep-2015

15:50

Not Applicable

None

Commercedataexchangereal-timeservice.msp

Not Applicable

1,044,480

24-Sep-2015

15:50

Not Applicable

None

Components32.msp

Not Applicable

21,078,016

24-Sep-2015

15:50

Not Applicable

None

Components64.msp

Not Applicable

39,063,552

24-Sep-2015

15:51

Not Applicable

None

Dixf_aos32.msp

Not Applicable

114,688

24-Sep-2015

15:50

Not Applicable

None

Dixf_aos64.msp

Not Applicable

114,688

24-Sep-2015

15:50

Not Applicable

None

Dixf_client32.msp

Not Applicable

225,280

24-Sep-2015

15:50

Not Applicable

None

Dixf_client64.msp

Not Applicable

225,280

24-Sep-2015

15:50

Not Applicable

None

Dixf_service32.msp

Not Applicable

552,960

24-Sep-2015

15:50

Not Applicable

None

Dixf_service64.msp

Not Applicable

552,960

24-Sep-2015

15:50

Not Applicable

None

Helpserver64.msp

Not Applicable

880,640

24-Sep-2015

15:50

Not Applicable

None

Objectserver32.msp

Not Applicable

9,895,936

24-Sep-2015

15:50

Not Applicable

None

Objectserver64.msp

Not Applicable

11,943,936

24-Sep-2015

15:50

Not Applicable

None

Retailchanneldatabase.msp

Not Applicable

1,155,072

24-Sep-2015

15:50

Not Applicable

None

Retaildatabaseutility.msp

Not Applicable

2,355,200

24-Sep-2015

15:50

Not Applicable

None

Retailhardwarestation.msp

Not Applicable

1,937,408

24-Sep-2015

15:51

Not Applicable

None

Retailheadquarters32.msp

Not Applicable

27,840,512

24-Sep-2015

15:51

Not Applicable

None

Retailheadquarters64.msp

Not Applicable

27,660,288

24-Sep-2015

15:51

Not Applicable

None

Retailmodernpos.msp

Not Applicable

23,203,840

24-Sep-2015

15:51

Not Applicable

None

Retailonlinechannel.msp

Not Applicable

140,955,648

24-Sep-2015

15:55

Not Applicable

None

Retailpos.msp

Not Applicable

42,815,488

24-Sep-2015

15:58

Not Applicable

None

Retailsaltutility32.msp

Not Applicable

176,128

24-Sep-2015

15:50

Not Applicable

None

Retailsaltutility64.msp

Not Applicable

311,296

24-Sep-2015

15:51

Not Applicable

None

Retailscaleoutdeployment.msp

Not Applicable

20,049,920

24-Sep-2015

15:51

Not Applicable

None

Retailsdk.msp

Not Applicable

318,001,152

24-Sep-2015

16:03

Not Applicable

None

Retailserver.msp

Not Applicable

2,129,920

24-Sep-2015

15:51

Not Applicable

None

Setupsupport32.msp

Not Applicable

7,573,504

24-Sep-2015

15:51

Not Applicable

None

Setupsupport64.msp

Not Applicable

15,093,760

24-Sep-2015

15:50

Not Applicable

None

Uspayroll32.msp

Not Applicable

86,016

24-Sep-2015

15:50

Not Applicable

SPA

Uspayroll64.msp

Not Applicable

6,348,800

24-Sep-2015

15:58

Not Applicable

SPA

Vstools32.msp

Not Applicable

1,146,880

24-Sep-2015

15:51

Not Applicable

None

Vstools64.msp

Not Applicable

1,146,880

24-Sep-2015

15:51

Not Applicable

None

Warehouse.msp

Not Applicable

77,824

24-Sep-2015

15:50

Not Applicable

None

Axsetupsp.exe

6.3.2000.4082

2,009,776

04-Sep-2015

11:42

x86

None

Axsetupsplib.dll

6.3.1000.2189

93,880

22-May-2015

14:02

x86

None

Axsetupui.exe

6.3.1000.2189

363,696

22-May-2015

14:02

x86

None

Axutillib.dll

6.3.164.564

978,608

26-Jun-2014

14:37

x86

None

Microsoft.dynamics.servicing.dependencypackage.dll

6.3.164.3546

40,184

14-Oct-2014

18:33

x86

None

Microsoft.dynamics.servicing.graphlibrary.dll

6.3.164.2384

45,800

12-Aug-2014

01:05

x86

None

Microsoft.dynamics.servicing.operations.dll

6.3.164.2384

44,264

12-Aug-2014

01:05

x86

None

Axsetupsp.resources.dll

6.3.1000.284

518,840

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

502,456

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

498,360

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

502,456

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

506,552

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

494,264

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

494,264

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

510,648

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

506,552

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

498,360

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

502,456

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

518,840

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

498,360

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

502,456

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

494,264

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

498,360

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

502,456

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

502,456

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

539,320

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

494,264

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

567,992

31-Oct-2014

22:04

x86

None

Axsetupsp.resources.dll

6.3.1000.284

486,072

31-Oct-2014

22:04

x86

None

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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