Symptoms

You discover that the System Center Configuration Manager site server can't connect to SQL Server. This issue occurs when the following conditions are true:

  • The site server database is configured to communicate by using a named instance of SQL server and a custom port.

  • The "service connection point" role is installed on the same computer that's running SQL Server.

In this situation, entries that resemble the following are recorded in both the smsexec.log and hman.log files on the site server:

*** [08001][2][Microsoft][SQL Server Native Client 11.0]Named Pipes Provider: Could not open a connection to SQL Server [2].
*** [HYT00][0][Microsoft][SQL Server Native Client 11.0]Login timeout expired
*** [08001][2][Microsoft][SQL Server Native Client 11.0]A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online.
*** Failed to connect to the SQL Server, connection type: SMS ACCESS.


Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the release version of System Center Configuration Manager version 1511 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Outgoingcontentmanager.dll

5.0.8325.1123

102,064

24-Nov-2015

02:55

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Install Updates for System Center Configuration Manager

About the service connection point

Learn about the terminology that Microsoft uses to describe software updates.

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