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Service Update 70 for Microsoft Dynamics CRM Online 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 70.

Please note that our naming conventions have changed to clarify the link between the version number and service update.  For example, Service Update 70 will correspond to version number 70XX. Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus Service Update numbers will not always increase incrementally.

As this release is deployed globally, we will continue to add fixes and the version number may change.  Check this article regularly as we continue to document fixes added to this release.


Update package

Version number

Service Update 70 for Microsoft Dynamics CRM Online 9.1.0

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Please note that an (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 70 resolves the following issues:

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Unified Interface - A green Wi-Fi symbol displayed for disabled entities on the offline status page, instead of a red Wi-Fi symbol, when the offline primary and offline secondary entity possessed the same display name.

  • Unified Interface - When a new appointment was created and saved using Ctrl+S, the appointment's description was empty.

  • Unified Interface (Chart Designer) - Pie charts display values when configured to display percentages.

  • Unified Interface (Chart Designer) - When a percentage label of 100% was added to a chart, the value was displayed as 1.00%.

  • Unified Interface (Chart Designer) - When the user selected "Import Chart", started narrator and navigated to the Close icon button, narrator read the text "link" instead of "button".

  • Unified Interface (Forms) - Pressing the button for Quick Create from displayed the main form and a second click displayed the Quick Create form.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Knowledge Management - When the timeline wall was configured to sort activities by an attribute that could be null, previous notes, posts, and activities were no longer visible on the timeline wall if the property was null.

  • MidTier Services - Branching did not function after each update for some customers.*

  • Platform Services - Creating and importing solutions failed when they contained a business process flow entity with an extended name length.*

  • Platform Services - When emails containing attachments were sent using an SMTP based email server profile, the attachment file size was 0 bytes.*

  • Platform Services - The display order of optionset items could not be changed.

  • Platform Services - The Lookup fields in forms loaded slowly.

  • Platform Services - Users were able to delete their own Email Server Profile alerts.

  • Platform Services - When "Gmail" was specified in the Email Server Profiles, and email was then sent to Gmail, the email's Subject field was replaced with random characters.*

  • Platform Services - When using a File Type field in Marketing emails or segmenting contacts the value was not displayed.

  • Platform Services - The primary entity could not be filtered in the processes view, and user could not access the view's second page.*

  • Platform Services - An error occurred when importing a solution ("Error: The solution installation or removal failed due to the installation or removal of another solution at the same time.")*

  • Sales - The Address3_composite field was locked when it was added to the Contact form.

  • Unified Interface - Data was missing when using the JavaScript "get.Src()" method.

  • Unified Interface - The Quick View form did not refresh when the linked Lookup value was changed.

  • Unified Interface - The Timeline control did not load when accessing an account record.*

  • Unified Interface - When the Account field in the New Opportunity form was filtered twice based on entered text, the results were not updated to reflect the second filter.*

  • Unified Interface - When multiple records were opened using the Reference Panel in the Account form Sales tab, the records did not refresh as the user switched between them.

  • Unified Interface (Chart Designer) - Pie charts' count numbers were partially cut off and did not display the full numbers.

  • Unified Interface (Chart Designer) - Legend colors for series added to charts did not match the colors inside the charts.

  • Unified Interface (Chart Designer) - Percentage labels displayed as "0.00%" for all series in charts.

  • Unified Interface (Chart Designer) - The focus outline was not visible when focus was on the "Delete the series" icon button.

  • Unified Interface (Chart Designer) - The narrator was not reading the correct information for the "Add a category" button. (Accessibility)

  • Unified Interface (Chart Designer) - The narrator was not reading the correct information for the close button under Horizontal ( Category ) Axis Labels. (Accessibility)

  • Unified Interface (Chart Designer) - The narrator was not reading the correct information for the icon buttons under Legend Entries. (Accessibility)

  • Unified Interface (Chart Designer) - The narrator was reading Add a series/Add a category twice. (Accessibility)

  • Unified Interface (Chart Designer) - The tooltip was not visible when focus was on the "Delete the series" icon button.

  • Unified Interface (Chart Designer) - When the tab key was pressed in the Chart Designer form, focus changed from the "Legend entries" dropdown to the "Add a series" control instead of the Chart type icons.

  • Unified Interface (Chart Designer) - When trying to navigate in the import chart dialogue box, focus changed to background elements in the box instead of remaining inside the dialogue box.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • Platform Services - An error ("Unexpected error") occurred when publishing a profile.*

  • Platform Services - An "Invaid argument" error occured when merging related contacts with an N:N relationship.*

  • Platform Services - Importing custom entities without Activities enabled failed with an error ("Invalid column name failure.").

  • Platform Services - The error "Invalid action" occurred when creating case records using the Quick Create form.

  • Platform Services - An error occurred when scheduling two occurrences of the same appointment for the same day. (Error: "Two occurrences of the appointment cannot occur on the same day.)*

  • Sales - The error "Cannot update required bundle itemADetail:" occurred when updating the Custom field of a bundle product.

  • Unified Interface - An error occurred when importing a custom solution (Error: "The import of the solution … failed. The following components are missing in your system and are not included in the solution…").*

  • Unified Interface - Changes to the Contact form did not save when Ctrl+S was pressed, and the user sometimes received a "Container Not Exists" error.

  • Unified Interface - The wrong message appeared when a business process error occurred ("ISV code aborted the operation.").

  • Unified Interface - The error "An unexpected error occurred." intermittently displayed on the Timeline of a case record.

  • Unified Interface - The error "SQL Server timeout expired." occurred when updating the members of a large marketing list.

  • Unified Interface - The error "Warning unsaved changes" displayed on an editable grid after the changes were saved.

  • Unified Interface - The error "Warning: unsaved changes" occurred when saving changes to the Case Steps subgrid.

  • Unified Interface (API) - Several different errors were possible when a large number of concurrent requests were made.

  • Unified Interface (Chart Designer) - The error "Issue - Links must have discernible text." occurred when selecting "Import Chart" and then running Keros.

  • Unified Interface (Chart Designer) - The error "Issue - Images must have alternate text." occurred when selecting "Import Chart" and then running Keros and selecting the Close icon in the top-right corner.

Return to Release List

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