Symptoms

When you have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1, you may encounter one of the following issues.

Issue 1

Assume that you have a Group Policy Object (GPO) that copies .lnk shortcut files to the following location:

C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\In this situation, the explorer.exe process does not show the shortcuts in the All Programs list under the Start menu.

Note The issue does not occur immediately when you log on to the computer. It occurs during the regular usage.

Issue 2

Assume that the symbolic link of a file is created by running the mklink command. When you try to double-click the link in Windows Explorer, the link cannot be opened, andyou receive an error message that resembles the following:

The specified path does not exist.


How to obtain the hotfix

To resolve these issues, we have released a hotfix package for Windows 7 or Windows Server 2008 R2. 

Before you install the hotfix, check the Prerequisites section in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 (SP1) for Windows 7 or Windows Server 2008 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18 xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22 xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Explorerframe.dll

6.1.7601.18679

1,498,624

26-Nov-2014

03:31

x86

Explorerframe.dll

6.1.7601.22887

1,499,136

27-Nov-2014

03:22

x86

Shell32.dll

6.1.7601.18679

12,875,264

26-Nov-2014

03:32

x86

Shell32.dll

6.1.7601.22887

12,878,336

27-Nov-2014

03:22

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Explorerframe.dll

6.1.7601.18679

1,866,752

26-Nov-2014

03:53

x64

Explorerframe.dll

6.1.7601.22887

1,867,776

27-Nov-2014

03:25

x64

Shell32.dll

6.1.7601.18679

14,175,744

26-Nov-2014

03:54

x64

Shell32.dll

6.1.7601.22887

14,181,376

27-Nov-2014

03:25

x64

Explorerframe.dll

6.1.7601.18679

1,498,624

26-Nov-2014

03:31

x86

Explorerframe.dll

6.1.7601.22887

1,499,136

27-Nov-2014

03:22

x86

Shell32.dll

6.1.7601.18679

12,875,264

26-Nov-2014

03:32

x86

Shell32.dll

6.1.7601.22887

12,878,336

27-Nov-2014

03:22

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Explorerframe.dll

6.1.7601.18679

3,809,280

26-Nov-2014

03:03

IA-64

Explorerframe.dll

6.1.7601.22887

3,811,328

27-Nov-2014

02:28

IA-64

Shell32.dll

6.1.7601.18679

21,192,192

26-Nov-2014

03:03

IA-64

Shell32.dll

6.1.7601.22887

21,201,408

27-Nov-2014

02:28

IA-64

Explorerframe.dll

6.1.7601.18679

1,498,624

26-Nov-2014

03:31

x86

Explorerframe.dll

6.1.7601.22887

1,499,136

27-Nov-2014

03:22

x86

Shell32.dll

6.1.7601.18679

12,875,264

26-Nov-2014

03:32

x86

Shell32.dll

6.1.7601.22887

12,878,336

27-Nov-2014

03:22

x86

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_0119324bb69747e685c7ef90159cec71_31bf3856ad364e35_6.1.7601.22887_none_984995219c6caeba.manifest

File version

Not applicable

File size

695

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

X86_1d9adbd8836920aa4e6c9ff2a01a66f6_31bf3856ad364e35_6.1.7601.22887_none_1e9e8fdabff63abe.manifest

File version

Not applicable

File size

701

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

X86_264f8c0c45c5597a6d3965b93a29d232_31bf3856ad364e35_6.1.7601.18679_none_6f1aca6cfe234a74.manifest

File version

Not applicable

File size

701

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

X86_ce08c21f2d6c227ee305c14be7039bb6_31bf3856ad364e35_6.1.7601.18679_none_20e88e14588ad6d1.manifest

File version

Not applicable

File size

695

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

X86_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.18679_none_c4488056d23f3d06.manifest

File version

Not applicable

File size

48,372

Date (UTC)

26-Nov-2014

Time (UTC)

03:57

File name

X86_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.22887_none_c4c54e87eb66c33a.manifest

File version

Not applicable

File size

48,372

Date (UTC)

27-Nov-2014

Time (UTC)

03:50

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18679_none_6df4a1d1706a43eb.manifest

File version

Not applicable

File size

1,059,758

Date (UTC)

26-Nov-2014

Time (UTC)

03:52

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22887_none_6e7170028991ca1f.manifest

File version

Not applicable

File size

1,059,758

Date (UTC)

27-Nov-2014

Time (UTC)

03:45

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_24c7fd303c2d670cbacb5b75616428a0_31bf3856ad364e35_6.1.7601.18679_none_762e42d139941ca5.manifest

File version

Not applicable

File size

1,040

Date (UTC)

01-Dec-2014

Time (UTC)

17:37

File name

Amd64_2f343e99a9a15b53061c6840906b91de_31bf3856ad364e35_6.1.7601.18679_none_8aa41b94c12cd209.manifest

File version

Not applicable

File size

1,052

Date (UTC)

01-Dec-2014

Time (UTC)

17:37

File name

Amd64_4834ef3294637c4351eb5f2932ea26a0_31bf3856ad364e35_6.1.7601.22887_none_43192a0e68cc3e4e.manifest

File version

Not applicable

File size

1,040

Date (UTC)

01-Dec-2014

Time (UTC)

17:37

File name

Amd64_60d5d752cc359cdc75428d05ea33f469_31bf3856ad364e35_6.1.7601.22887_none_3bdc8e41b78e1ebf.manifest

File version

Not applicable

File size

699

Date (UTC)

01-Dec-2014

Time (UTC)

17:37

File name

Amd64_85d37182936b49f641ba4d985e86ea67_31bf3856ad364e35_6.1.7601.22887_none_0e6971b9bac16ee2.manifest

File version

Not applicable

File size

1,052

Date (UTC)

01-Dec-2014

Time (UTC)

17:37

File name

Amd64_f2be06fc9b28e7f90cc319e8bda37b45_31bf3856ad364e35_6.1.7601.18679_none_c4c68881b15af97f.manifest

File version

Not applicable

File size

699

Date (UTC)

01-Dec-2014

Time (UTC)

17:37

File name

Amd64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.18679_none_20671bda8a9cae3c.manifest

File version

Not applicable

File size

48,376

Date (UTC)

26-Nov-2014

Time (UTC)

04:21

File name

Amd64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.22887_none_20e3ea0ba3c43470.manifest

File version

Not applicable

File size

48,376

Date (UTC)

27-Nov-2014

Time (UTC)

03:51

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18679_none_ca133d5528c7b521.manifest

File version

Not applicable

File size

1,058,744

Date (UTC)

26-Nov-2014

Time (UTC)

04:16

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22887_none_ca900b8641ef3b55.manifest

File version

Not applicable

File size

1,058,744

Date (UTC)

27-Nov-2014

Time (UTC)

03:47

File name

Wow64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.18679_none_2abbc62cbefd7037.manifest

File version

Not applicable

File size

48,026

Date (UTC)

26-Nov-2014

Time (UTC)

03:46

File name

Wow64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.22887_none_2b38945dd824f66b.manifest

File version

Not applicable

File size

48,026

Date (UTC)

27-Nov-2014

Time (UTC)

03:43

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18679_none_d467e7a75d28771c.manifest

File version

Not applicable

File size

1,055,217

Date (UTC)

26-Nov-2014

Time (UTC)

03:46

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22887_none_d4e4b5d8764ffd50.manifest

File version

Not applicable

File size

1,055,217

Date (UTC)

27-Nov-2014

Time (UTC)

03:43

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_79b6299ae067282c3edf0c43c5f42ab4_31bf3856ad364e35_6.1.7601.22887_none_ecee9d1dce6eda62.manifest

File version

Not applicable

File size

1,038

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

Ia64_7dacd680cae5d662a348c58ae07bad37_31bf3856ad364e35_6.1.7601.18679_none_68aa5ceaf32e7ac4.manifest

File version

Not applicable

File size

1,050

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

Ia64_af35c81a4b23b5eb4f57bcf13cf3fdc5_31bf3856ad364e35_6.1.7601.22887_none_5cc2e54913dfd641.manifest

File version

Not applicable

File size

1,050

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

Ia64_c084575611c718bc8be88e831a022112_31bf3856ad364e35_6.1.7601.18679_none_4a4b0e728a7c8272.manifest

File version

Not applicable

File size

1,038

Date (UTC)

01-Dec-2014

Time (UTC)

17:36

File name

Ia64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.18679_none_c44a244cd23d4602.manifest

File version

Not applicable

File size

48,374

Date (UTC)

26-Nov-2014

Time (UTC)

03:43

File name

Ia64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.22887_none_c4c6f27deb64cc36.manifest

File version

Not applicable

File size

48,374

Date (UTC)

27-Nov-2014

Time (UTC)

03:38

File name

Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18679_none_6df645c770684ce7.manifest

File version

Not applicable

File size

1,058,742

Date (UTC)

26-Nov-2014

Time (UTC)

03:42

File name

Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22887_none_6e7313f8898fd31b.manifest

File version

Not applicable

File size

1,058,742

Date (UTC)

27-Nov-2014

Time (UTC)

03:36

File name

Wow64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.18679_none_2abbc62cbefd7037.manifest

File version

Not applicable

File size

48,026

Date (UTC)

26-Nov-2014

Time (UTC)

03:46

File name

Wow64_microsoft-windows-explorerframe_31bf3856ad364e35_6.1.7601.22887_none_2b38945dd824f66b.manifest

File version

Not applicable

File size

48,026

Date (UTC)

27-Nov-2014

Time (UTC)

03:43

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18679_none_d467e7a75d28771c.manifest

File version

Not applicable

File size

1,055,217

Date (UTC)

26-Nov-2014

Time (UTC)

03:46

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22887_none_d4e4b5d8764ffd50.manifest

File version

Not applicable

File size

1,055,217

Date (UTC)

27-Nov-2014

Time (UTC)

03:43


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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