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Symptoms

Consider the following scenario:

  • You have a multiple-node failover cluster that is running Windows Server 2012 R2 or Windows Server 2012.

  • You create a continuously available file share on the cluster.

  • You connect to the share from a client computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012.

  • You transfer a file to or from the share.

  • During the file transfer, you disconnect the cable that connects the drive to the cluster.

  • You receive an error message on the client computer that resembles the following:

    STATUS_DEVICE_NOT_CONNECTED

In this scenario, the Server Message Block (SMB) 3.0 Transparent Failover feature does not work, and the file transfer fails.

Note The expected behavior is that the client computer reconnects to another cluster node to continue the file transfer after you disconnect the drive cable.

Cause

This issue occurs because the SMB 3.0 driver does not handle the "STATUS_DEVICE_NOT_CONNECTED" error correctly

How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, and Windows Server 2012.

Before you install this hotfix, check the prerequisite of the hotfix.


Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.3.9600.17326

561,664

26-Aug-2014

01:15

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.3.9600.17326

677,888

26-Aug-2014

02:24

x64

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.3.9600.17326

519,168

26-Aug-2014

00:04

Not applicable

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.2.9200.17074

551,936

09-Aug-2014

05:33

x86

Srv2.sys

6.2.9200.21193

552,448

09-Aug-2014

05:36

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.2.9200.17074

675,328

09-Aug-2014

06:15

x64

Srv2.sys

6.2.9200.21193

673,280

09-Aug-2014

06:00

x64

For Windows RT

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.2.9200.17074

513,024

09-Aug-2014

05:22

Not applicable


Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_b6b7536abbc1d66d50b3d537b98fd593_31bf3856ad364e35_6.3.9600.17326_none_a0a751a3d251238b.manifest

File version

Not applicable

File size

700

Date (UTC)

26-Aug-2014

Time (UTC)

14:09

Platform

Not applicable

File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.3.9600.17326_none_6ecf274a11e2edad.manifest

File version

Not applicable

File size

259,944

Date (UTC)

26-Aug-2014

Time (UTC)

02:40

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_04eb90edbc1f2535f719a38b650ae14f_31bf3856ad364e35_6.3.9600.17326_none_4aaf314dd7533c1d.manifest

File version

Not applicable

File size

704

Date (UTC)

26-Aug-2014

Time (UTC)

14:11

Platform

Not applicable

File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.3.9600.17326_none_caedc2cdca405ee3.manifest

File version

Not applicable

File size

259,948

Date (UTC)

26-Aug-2014

Time (UTC)

03:57

Platform

Not applicable

Additional files for Windows RT 8.1

File property

Value

File name

Arm_cce98a86429691c33d7b6b5e54cb03db_31bf3856ad364e35_6.3.9600.17326_none_35e8ab9f212442ab.manifest

File version

Not applicable

File size

700

Date (UTC)

26-Aug-2014

Time (UTC)

14:11

Platform

Not applicable

File name

Arm_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.3.9600.17326_none_6ed199a211e00c73.manifest

File version

Not applicable

File size

259,944

Date (UTC)

26-Aug-2014

Time (UTC)

00:57

Platform

Not applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_01fcaba98e70ae5098d0852737795a68_31bf3856ad364e35_6.2.9200.17074_none_d383f8dfe484e3f2.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_0fb7898503c2e38d06dff5448bfbb9ff_31bf3856ad364e35_6.2.9200.17074_none_883c296edddd8eea.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_1c01d513eda4291fb700a57621eca1fa_31bf3856ad364e35_6.2.9200.17074_none_b75e4a3f4c58ee85.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_1e7567c506aabe84d254107b5472ca28_31bf3856ad364e35_6.2.9200.21193_none_964e4fbc8526157d.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_1fa99fc54099f1ce0e4db191d9969c9d_31bf3856ad364e35_6.2.9200.17074_none_864c4f3110921daf.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_20cf72fcbbc96eac2068f6035f846e84_31bf3856ad364e35_6.2.9200.17074_none_d009b97c684aa4b2.manifest

File version

Not applicable

File size

700

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_2194ae4188523d553a8dc30d49d2f53c_31bf3856ad364e35_6.2.9200.17074_none_b30c457f9431a898.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_2a1a3f4837ab21b6ceafd5e39184e447_31bf3856ad364e35_6.2.9200.21193_none_ba8fc7ae225ad870.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_2a9c2bff89eb9d694d72332fc6ec44aa_31bf3856ad364e35_6.2.9200.21193_none_73c95484bb50ffbb.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_2fbcb62841ab38c37ef7ccee821ef2aa_31bf3856ad364e35_6.2.9200.21193_none_549f2b300b9e6c77.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_32e62182a328ea7d069903bd4ffe8502_31bf3856ad364e35_6.2.9200.21193_none_d58a553398e60a83.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_35d725ed0331e0ad6351f320fb5ba120_31bf3856ad364e35_6.2.9200.17074_none_186dd191643f6718.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_3a637f729fb45b71e5191b3f94b08189_31bf3856ad364e35_6.2.9200.21193_none_964cd861da7d70e8.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_3f3b580bd1eaa7f8f9bea772d6ba374f_31bf3856ad364e35_6.2.9200.17074_none_a8f423e966126c79.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_41e6fc18f658a080c61dc833140a07c3_31bf3856ad364e35_6.2.9200.17074_none_154461522317faa3.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_49acb8ae9f75fd9f498a37cf6405e60d_31bf3856ad364e35_6.2.9200.21193_none_8c6ef5d64a02a5ca.manifest

File version

Not applicable

File size

700

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_4e46f6094c446a1ff3a2b09114b9ffe6_31bf3856ad364e35_6.2.9200.17074_none_658e04151bb717f5.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_4f1b9c5ce0ebbacd6c7ef445e6de2a00_31bf3856ad364e35_6.2.9200.21193_none_bf9160ec24895c6a.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_507419dece23726b628add44e5d5e0c3_31bf3856ad364e35_6.2.9200.17074_none_fa96a4ed0132d001.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_53ac907f56e50a1312cb0f8fcebb832f_31bf3856ad364e35_6.2.9200.17074_none_21a9072fdd349b90.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_551a871d8a0d170dd5eaaa388f62812b_31bf3856ad364e35_6.2.9200.21193_none_98e3778fcb88f5aa.manifest

File version

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File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

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File name

X86_555b8d692db7fe4929aa0dd4340936d6_31bf3856ad364e35_6.2.9200.21193_none_09e8f08500b1487b.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

Platform

Not applicable

File name

X86_684fcdcb9cb7fb11ba2e72a1c00d3b6b_31bf3856ad364e35_6.2.9200.21193_none_ec0b1392e534b668.manifest

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Not applicable

File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

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File name

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File size

708

Date (UTC)

09-Aug-2014

Time (UTC)

22:30

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File name

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File size

708

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09-Aug-2014

Time (UTC)

22:30

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File name

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File size

708

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09-Aug-2014

Time (UTC)

22:30

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File name

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File size

708

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09-Aug-2014

Time (UTC)

22:30

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File name

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22:30

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File size

708

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09-Aug-2014

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22:30

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708

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22:30

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File size

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22:30

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708

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09-Aug-2014

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22:30

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File size

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22:30

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File size

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Date (UTC)

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Time (UTC)

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File size

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Date (UTC)

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Time (UTC)

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File name

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File size

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Date (UTC)

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Time (UTC)

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File size

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Time (UTC)

22:30

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Time (UTC)

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Date (UTC)

09-Aug-2014

Time (UTC)

22:30

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File version

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File size

259,944

Date (UTC)

09-Aug-2014

Time (UTC)

07:31

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File name

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File version

Not applicable

File size

259,944

Date (UTC)

09-Aug-2014

Time (UTC)

07:29

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

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Additional files for Windows RT

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22:14

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File name

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Date (UTC)

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Date (UTC)

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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