Symptoms

Assume that you try to monitor some services by using Microsoft Simple Network Management Protocol (SNMP) services on a computer that is running one of the following operating systems:

  • Windows Vista

  • Windows Server 2008

  • Windows 7

  • Windows Server 2008 R2

In this situation, SNMP services returns no attributes for a particular Process Identifier (PID).

Cause

This issue occurs because SNMP services is running in a low permission level.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 with Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 with Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Snmp.exe

6.0.6002.22871

47,616

06-Jun-2012

13:34

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Snmp.exe

6.0.6002.22871

50,176

06-Jun-2012

14:16

x64

Snmp.exe

6.0.6002.22871

47,616

06-Jun-2012

13:34

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Snmp.exe

6.0.6002.22871

116,224

06-Jun-2012

13:15

IA-64

Snmp.exe

6.0.6002.22871

47,616

06-Jun-2012

13:34

x86

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Snmp.exe

6.1.7600.20971

47,616

23-May-2011

04:32

Snmp.exe

6.1.7601.21732

47,616

23-May-2011

06:00

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Snmp.exe

6.1.7600.20971

50,176

23-May-2011

05:16

x64

Snmp.exe

6.1.7601.21732

50,176

23-May-2011

05:06

x64

Snmp.exe

6.1.7600.20971

47,616

23-May-2011

04:32

x86

Snmp.exe

6.1.7601.21732

47,616

23-May-2011

06:00

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Snmp.exe

6.1.7600.20971

116,224

23-May-2011

04:02

IA-64

Snmp.exe

6.1.7601.21732

116,224

23-May-2011

04:04

IA-64

Snmp.exe

6.1.7600.20971

47,616

23-May-2011

04:32

x86

Snmp.exe

6.1.7601.21732

47,616

23-May-2011

06:00

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft SNMP services, visit the following Microsoft TechNet website:

Microsoft SNMP ServicesFor more information about MIB, visit the following Microsoft TechNet website:

The SNMP Management Information Base (MIB)

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

2,997

Date (UTC)

06-Jun-2012

Time (UTC)

17:12

Platform

Not Applicable

File name

X86_4152455c1e63e853b2b1e52af3f87638_31bf3856ad364e35_6.0.6002.22871_none_e8df71a309ab60a7.manifest

File version

Not Applicable

File size

706

Date (UTC)

06-Jun-2012

Time (UTC)

17:12

Platform

Not Applicable

File name

X86_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_f95a53ec6ebe8e2e.manifest

File version

Not Applicable

File size

20,478

Date (UTC)

06-Jun-2012

Time (UTC)

14:53

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_bf155bbd0f7d70927f8273bb6d2efc81_31bf3856ad364e35_6.0.6002.22871_none_4b8ba53f81181209.manifest

File version

Not Applicable

File size

1,062

Date (UTC)

06-Jun-2012

Time (UTC)

17:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_5578ef70271bff64.manifest

File version

Not Applicable

File size

20,808

Date (UTC)

06-Jun-2012

Time (UTC)

15:49

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,021

Date (UTC)

06-Jun-2012

Time (UTC)

17:12

Platform

Not Applicable

File name

Wow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_5fcd99c25b7cc15f.manifest

File version

Not Applicable

File size

10,339

Date (UTC)

06-Jun-2012

Time (UTC)

14:46

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_082b87416c20ea16d721b22190551982_31bf3856ad364e35_6.0.6002.22871_none_b852bc5f09032b33.manifest

File version

Not Applicable

File size

1,060

Date (UTC)

06-Jun-2012

Time (UTC)

17:12

Platform

Not Applicable

File name

Ia64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_f95bf7e26ebc972a.manifest

File version

Not Applicable

File size

20,798

Date (UTC)

06-Jun-2012

Time (UTC)

14:12

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,566

Date (UTC)

06-Jun-2012

Time (UTC)

17:12

Platform

Not Applicable

File name

Wow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_5fcd99c25b7cc15f.manifest

File version

Not Applicable

File size

10,339

Date (UTC)

06-Jun-2012

Time (UTC)

14:46

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_0491d9c7d66223f27d9cfaa3ea7b59c8_31bf3856ad364e35_6.1.7600.20971_none_f83772bef1b8d9a8.manifest

File version

Not applicable

File size

706

Date (UTC)

23-May-2011

Time (UTC)

12:13

File name

X86_eb5d0c1b790f8e50c4c8ab95c028fde9_31bf3856ad364e35_6.1.7601.21732_none_da4b40b62a9b48d1.manifest

File version

Not applicable

File size

706

Date (UTC)

23-May-2011

Time (UTC)

12:13

File name

X86_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_f79bac97d2af7e7d.manifest

File version

Not applicable

File size

17,096

Date (UTC)

23-May-2011

Time (UTC)

04:57

File name

X86_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_f9ae4997cfb493fc.manifest

File version

Not applicable

File size

17,096

Date (UTC)

23-May-2011

Time (UTC)

06:30

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_2a43bc6dbcb725940d9dbf2fad55ce08_31bf3856ad364e35_6.1.7600.20971_none_78d0ba7541de6b33.manifest

File version

Not applicable

File size

1,062

Date (UTC)

23-May-2011

Time (UTC)

12:13

File name

Amd64_b4592e900a1ef2b95a351c272382a654_31bf3856ad364e35_6.1.7601.21732_none_b6819c90f6d4ba65.manifest

File version

Not applicable

File size

1,062

Date (UTC)

23-May-2011

Time (UTC)

12:13

File name

Amd64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_53ba481b8b0cefb3.manifest

File version

Not applicable

File size

17,102

Date (UTC)

23-May-2011

Time (UTC)

05:50

File name

Amd64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_55cce51b88120532.manifest

File version

Not applicable

File size

17,102

Date (UTC)

23-May-2011

Time (UTC)

07:12

File name

Wow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_5e0ef26dbf6db1ae.manifest

File version

Not applicable

File size

7,298

Date (UTC)

23-May-2011

Time (UTC)

04:52

File name

Wow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_60218f6dbc72c72d.manifest

File version

Not applicable

File size

7,298

Date (UTC)

23-May-2011

Time (UTC)

06:25

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_4b052142e5b2a6b6c47bf9136b22e276_31bf3856ad364e35_6.1.7601.21732_none_059b77efcb2c36cb.manifest

File version

Not applicable

File size

1,060

Date (UTC)

23-May-2011

Time (UTC)

12:13

File name

Ia64_b9913863d39feeef6b4f9a0e907ec658_31bf3856ad364e35_6.1.7600.20971_none_53c3be82360c26f0.manifest

File version

Not applicable

File size

1,060

Date (UTC)

23-May-2011

Time (UTC)

12:13

File name

Ia64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_f79d508dd2ad8779.manifest

File version

Not applicable

File size

17,099

Date (UTC)

23-May-2011

Time (UTC)

05:53

File name

Ia64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_f9afed8dcfb29cf8.manifest

File version

Not applicable

File size

17,099

Date (UTC)

23-May-2011

Time (UTC)

07:13

File name

Wow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_5e0ef26dbf6db1ae.manifest

File version

Not applicable

File size

7,298

Date (UTC)

23-May-2011

Time (UTC)

04:52

File name

Wow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_60218f6dbc72c72d.manifest

File version

Not applicable

File size

7,298

Date (UTC)

23-May-2011

Time (UTC)

06:25

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×