Symptoms

Assume that you try to print an Adobe document that uses certain fonts by using the Microsoft XPS Document Writer (MXDW) driver on a Windows 7 or Windows Server 2008 R2-based computer. In this situation, the Splwow64 process crashes.

Note This issue also occurs when you use an XPS-based print driver or when you use the Terminal Services Easy Print Printer Driver. These drivers rely on XPS or XPS Document Writer.

Cause

This issue is caused by an error in MXDW that occurs when MXDW reverses Format 4 cmap tables.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Locale.gpd

Not applicable

14,088

10-Jun-2009

21:38

Msxpsinc.gpd

Not applicable

73

10-Jun-2009

21:38

Msxpsinc.ppd

Not applicable

72

10-Jun-2009

21:38

Mxdwdrv.dll

0.3.7600.21200

780,800

26-Apr-2012

4:43

P6disp.gpd

Not applicable

25,489

10-Jun-2009

21:33

P6font.gpd

Not applicable

3,293

10-Jun-2009

21:33

Pcl4res.dll

0.3.5479.0

292,352

14-Jul-2009

1:07

Pcl5eres.dll

0.3.5479.0

1,057,792

14-Jul-2009

1:07

Pcl5ures.dll

0.3.5479.0

1,058,304

14-Jul-2009

1:07

Pclxl.dll

0.3.5479.0

207,872

14-Jul-2009

0:55

Pclxl.gpd

Not applicable

10,375

10-Jun-2009

21:33

Pjl.gpd

Not applicable

1,156

10-Jun-2009

21:33

Pjlmon.dll

6.1.7600.16385

17,408

14-Jul-2009

1:16

Ps5ui.dll

0.3.7600.21200

726,016

26-Apr-2012

4:43

Pscript.hlp

Not applicable

26,038

10-Jun-2009

21:23

Pscript.ntf

Not applicable

1,060,548

10-Jun-2009

21:38

Pscript5.dll

0.3.7600.21200

542,208

26-Apr-2012

4:43

Pscrptfe.ntf

Not applicable

1,288,252

10-Jun-2009

21:38

Ps_schm.gdl

Not applicable

5,561

10-Jun-2009

21:38

Stddtype.gdl

Not applicable

23,812

10-Jun-2009

21:38

Stdnames.gpd

Not applicable

14,362

10-Jun-2009

21:38

Stdschem.gdl

Not applicable

59,116

10-Jun-2009

21:38

Stdschmx.gdl

Not applicable

2,278

10-Jun-2009

21:38

Ttfsub.gpd

Not applicable

698

10-Jun-2009

21:38

Unidrv.dll

0.3.7600.21200

375,296

26-Apr-2012

4:44

Unidrv.hlp

Not applicable

21,225

10-Jun-2009

21:23

Unidrvui.dll

0.3.7600.21200

747,520

26-Apr-2012

4:43

Unires.dll

0.3.7600.16385

762,368

14-Jul-2009

1:07

Xpssvcs.dll

6.1.7600.21200

930,816

26-Apr-2012

4:44

Locale.gpd

Not applicable

14,088

05-Nov-2010

2:10

Msxpsinc.gpd

Not applicable

73

05-Nov-2010

2:10

Msxpsinc.ppd

Not applicable

72

05-Nov-2010

2:10

Mxdwdrv.dll

0.3.7601.21980

781,312

26-Apr-2012

4:31

P6disp.gpd

Not applicable

25,489

05-Nov-2010

2:06

P6font.gpd

Not applicable

3,293

05-Nov-2010

2:06

Pcl4res.dll

0.3.5479.0

292,352

20-Nov-2010

12:02

Pcl5eres.dll

0.3.5479.0

1,057,792

20-Nov-2010

12:02

Pcl5ures.dll

0.3.5479.0

1,058,304

20-Nov-2010

12:02

Pclxl.dll

0.3.5479.0

207,872

20-Nov-2010

11:51

Pclxl.gpd

Not applicable

10,375

05-Nov-2010

2:06

Pjl.gpd

Not applicable

1,156

05-Nov-2010

2:06

Pjlmon.dll

6.1.7601.17514

17,408

20-Nov-2010

12:20

Ps5ui.dll

0.3.7601.21980

726,016

26-Apr-2012

4:31

Pscript.hlp

Not applicable

26,038

05-Nov-2010

2:00

Pscript.ntf

Not applicable

1,060,548

05-Nov-2010

2:11

Pscript5.dll

0.3.7601.21980

542,720

26-Apr-2012

4:31

Pscrptfe.ntf

Not applicable

1,288,252

05-Nov-2010

2:11

Ps_schm.gdl

Not applicable

5,561

05-Nov-2010

2:10

Stddtype.gdl

Not applicable

23,812

05-Nov-2010

2:10

Stdnames.gpd

Not applicable

14,362

05-Nov-2010

2:10

Stdschem.gdl

Not applicable

59,116

05-Nov-2010

2:10

Stdschmx.gdl

Not applicable

2,278

05-Nov-2010

2:10

Ttfsub.gpd

Not applicable

698

05-Nov-2010

2:10

Unidrv.dll

0.3.7601.21980

375,296

26-Apr-2012

4:33

Unidrv.hlp

Not applicable

21,225

05-Nov-2010

2:00

Unidrvui.dll

0.3.7601.21980

747,520

26-Apr-2012

4:31

Unires.dll

0.3.7601.17514

762,368

20-Nov-2010

12:03

Xpssvcs.dll

6.1.7601.21980

930,816

26-Apr-2012

4:34

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Locale.gpd

Not applicable

14,088

10-Jun-2009

20:59

Msxpsinc.gpd

Not applicable

73

10-Jun-2009

20:59

Msxpsinc.ppd

Not applicable

72

10-Jun-2009

20:59

Mxdwdrv.dll

0.3.7600.21200

714,752

26-Apr-2012

5:39

P6disp.gpd

Not applicable

25,489

10-Jun-2009

20:53

P6font.gpd

Not applicable

3,293

10-Jun-2009

20:53

Pcl4res.dll

0.3.5479.0

292,352

14-Jul-2009

1:30

Pcl5eres.dll

0.3.5479.0

1,057,792

14-Jul-2009

1:30

Pcl5ures.dll

0.3.5479.0

1,058,304

14-Jul-2009

1:30

Pclxl.dll

0.3.5479.0

207,872

14-Jul-2009

1:19

Pclxl.gpd

Not applicable

10,375

10-Jun-2009

20:53

Pjl.gpd

Not applicable

1,156

10-Jun-2009

20:53

Pjlmon.dll

6.1.7600.16385

22,016

14-Jul-2009

1:41

Ps5ui.dll

0.3.7600.21200

847,360

26-Apr-2012

5:39

Pscript.hlp

Not applicable

26,038

10-Jun-2009

20:40

Pscript.ntf

Not applicable

1,062,732

10-Jun-2009

20:59

Pscript5.dll

0.3.7600.21200

629,760

26-Apr-2012

5:39

Pscrptfe.ntf

Not applicable

1,293,180

10-Jun-2009

20:59

Ps_schm.gdl

Not applicable

5,561

10-Jun-2009

20:59

Stddtype.gdl

Not applicable

23,812

10-Jun-2009

20:59

Stdnames.gpd

Not applicable

14,362

10-Jun-2009

20:59

Stdschem.gdl

Not applicable

59,116

10-Jun-2009

20:59

Stdschmx.gdl

Not applicable

2,278

10-Jun-2009

20:59

Ttfsub.gpd

Not applicable

698

10-Jun-2009

20:59

Unidrv.dll

0.3.7600.21200

479,232

26-Apr-2012

5:41

Unidrv.hlp

Not applicable

21,225

10-Jun-2009

20:40

Unidrvui.dll

0.3.7600.21200

884,224

26-Apr-2012

5:39

Unires.dll

0.3.7600.16385

762,368

14-Jul-2009

1:30

Xpssvcs.dll

6.1.7600.21200

1,576,448

26-Apr-2012

5:42

Locale.gpd

Not applicable

14,088

05-Nov-2010

2:10

Msxpsinc.gpd

Not applicable

73

05-Nov-2010

2:10

Msxpsinc.ppd

Not applicable

72

05-Nov-2010

2:10

Mxdwdrv.dll

0.3.7601.21980

715,264

26-Apr-2012

5:28

P6disp.gpd

Not applicable

25,489

05-Nov-2010

2:06

P6font.gpd

Not applicable

3,293

05-Nov-2010

2:06

Pcl4res.dll

0.3.5479.0

292,352

20-Nov-2010

13:09

Pcl5eres.dll

0.3.5479.0

1,057,792

20-Nov-2010

13:09

Pcl5ures.dll

0.3.5479.0

1,058,304

20-Nov-2010

13:09

Pclxl.dll

0.3.5479.0

207,872

20-Nov-2010

12:46

Pclxl.gpd

Not applicable

10,375

05-Nov-2010

2:06

Pjl.gpd

Not applicable

1,156

05-Nov-2010

2:06

Pjlmon.dll

6.1.7601.17514

22,016

20-Nov-2010

13:27

Ps5ui.dll

0.3.7601.21980

847,872

26-Apr-2012

5:28

Pscript.hlp

Not applicable

26,038

05-Nov-2010

2:00

Pscript.ntf

Not applicable

1,062,732

05-Nov-2010

2:10

Pscript5.dll

0.3.7601.21980

630,272

26-Apr-2012

5:28

Pscrptfe.ntf

Not applicable

1,293,180

05-Nov-2010

2:10

Ps_schm.gdl

Not applicable

5,561

05-Nov-2010

2:10

Stddtype.gdl

Not applicable

23,812

05-Nov-2010

2:10

Stdnames.gpd

Not applicable

14,362

05-Nov-2010

2:10

Stdschem.gdl

Not applicable

59,116

05-Nov-2010

2:10

Stdschmx.gdl

Not applicable

2,278

05-Nov-2010

2:10

Ttfsub.gpd

Not applicable

698

05-Nov-2010

2:10

Unidrv.dll

0.3.7601.21980

479,232

26-Apr-2012

5:31

Unidrv.hlp

Not applicable

21,225

05-Nov-2010

2:00

Unidrvui.dll

0.3.7601.21980

884,224

26-Apr-2012

5:28

Unires.dll

0.3.7601.17514

762,368

20-Nov-2010

13:09

Xpssvcs.dll

6.1.7601.21980

1,576,448

26-Apr-2012

5:32

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Locale.gpd

Not applicable

14,088

10-Jun-2009

21:03

Msxpsinc.gpd

Not applicable

73

10-Jun-2009

21:03

Msxpsinc.ppd

Not applicable

72

10-Jun-2009

21:03

Mxdwdrv.dll

0.3.7600.21200

1,478,144

26-Apr-2012

4:31

P6disp.gpd

Not applicable

25,489

10-Jun-2009

20:57

P6font.gpd

Not applicable

3,293

10-Jun-2009

20:57

Pcl4res.dll

0.3.5479.0

292,352

14-Jul-2009

1:38

Pcl5eres.dll

0.3.5479.0

1,057,792

14-Jul-2009

1:38

Pcl5ures.dll

0.3.5479.0

1,058,304

14-Jul-2009

1:38

Pclxl.dll

0.3.5479.0

207,872

14-Jul-2009

1:26

Pclxl.gpd

Not applicable

10,375

10-Jun-2009

20:57

Pjl.gpd

Not applicable

1,156

10-Jun-2009

20:57

Pjlmon.dll

6.1.7600.16385

56,320

14-Jul-2009

1:48

Ps5ui.dll

0.3.7600.21200

1,565,696

26-Apr-2012

4:31

Pscript.hlp

Not applicable

26,038

10-Jun-2009

20:44

Pscript.ntf

Not applicable

1,062,732

10-Jun-2009

21:04

Pscript5.dll

0.3.7600.21200

1,159,168

26-Apr-2012

4:31

Pscrptfe.ntf

Not applicable

1,293,180

10-Jun-2009

21:04

Ps_schm.gdl

Not applicable

5,561

10-Jun-2009

21:03

Stddtype.gdl

Not applicable

23,812

10-Jun-2009

21:03

Stdnames.gpd

Not applicable

14,362

10-Jun-2009

21:03

Stdschem.gdl

Not applicable

59,116

10-Jun-2009

21:03

Stdschmx.gdl

Not applicable

2,278

10-Jun-2009

21:03

Ttfsub.gpd

Not applicable

698

10-Jun-2009

21:03

Unidrv.dll

0.3.7600.21200

1,152,512

26-Apr-2012

4:33

Unidrv.hlp

Not applicable

21,225

10-Jun-2009

20:44

Unidrvui.dll

0.3.7600.21200

1,651,712

26-Apr-2012

4:31

Unires.dll

0.3.7600.16385

762,368

14-Jul-2009

1:38

Xpssvcs.dll

6.1.7600.21200

3,529,728

26-Apr-2012

4:34

Locale.gpd

Not applicable

14,088

05-Nov-2010

2:08

Msxpsinc.gpd

Not applicable

73

05-Nov-2010

2:08

Msxpsinc.ppd

Not applicable

72

05-Nov-2010

2:08

Mxdwdrv.dll

0.3.7601.21980

1,478,656

26-Apr-2012

4:14

P6disp.gpd

Not applicable

25,489

05-Nov-2010

2:05

P6font.gpd

Not applicable

3,293

05-Nov-2010

2:05

Pcl4res.dll

0.3.5479.0

292,352

20-Nov-2010

10:12

Pcl5eres.dll

0.3.5479.0

1,057,792

20-Nov-2010

10:12

Pcl5ures.dll

0.3.5479.0

1,058,304

20-Nov-2010

10:12

Pclxl.dll

0.3.5479.0

207,872

20-Nov-2010

10:00

Pclxl.gpd

Not applicable

10,375

05-Nov-2010

2:05

Pjl.gpd

Not applicable

1,156

05-Nov-2010

2:05

Pjlmon.dll

6.1.7601.17514

56,320

20-Nov-2010

10:28

Ps5ui.dll

0.3.7601.21980

1,566,208

26-Apr-2012

4:14

Pscript.hlp

Not applicable

26,038

05-Nov-2010

1:59

Pscript.ntf

Not applicable

1,062,732

05-Nov-2010

2:08

Pscript5.dll

0.3.7601.21980

1,160,192

26-Apr-2012

4:14

Pscrptfe.ntf

Not applicable

1,293,180

05-Nov-2010

2:08

Ps_schm.gdl

Not applicable

5,561

05-Nov-2010

2:08

Stddtype.gdl

Not applicable

23,812

05-Nov-2010

2:08

Stdnames.gpd

Not applicable

14,362

05-Nov-2010

2:08

Stdschem.gdl

Not applicable

59,116

05-Nov-2010

2:08

Stdschmx.gdl

Not applicable

2,278

05-Nov-2010

2:08

Ttfsub.gpd

Not applicable

698

05-Nov-2010

2:08

Unidrv.dll

0.3.7601.21980

1,153,536

26-Apr-2012

4:16

Unidrv.hlp

Not applicable

21,225

05-Nov-2010

1:59

Unidrvui.dll

0.3.7601.21980

1,652,224

26-Apr-2012

4:14

Unires.dll

0.3.7601.17514

762,368

20-Nov-2010

10:13

Xpssvcs.dll

6.1.7601.21980

3,529,728

26-Apr-2012

4:17

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft XPS Document Writer, go to the following Microsoft website:

General information about Microsoft XPS Document WriterFor more information about cmap, go to the following Microsoft website:

General information about cmapThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_ntprint.inf_31bf3856ad364e35_6.1.7600.21200_none_3bb1f34a34e7d78b.manifest

File version

Not applicable

File size

17,871

Date (UTC)

26-Apr-2012

Time (UTC)

9:31

File name

X86_ntprint.inf_31bf3856ad364e35_6.1.7601.21980_none_3d41f8ce324eefbd.manifest

File version

Not applicable

File size

17,871

Date (UTC)

26-Apr-2012

Time (UTC)

9:31

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.1.7600.21200_none_97d08ecded4548c1.manifest

File version

Not applicable

File size

17,933

Date (UTC)

26-Apr-2012

Time (UTC)

9:36

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.1.7601.21980_none_99609451eaac60f3.manifest

File version

Not applicable

File size

17,933

Date (UTC)

26-Apr-2012

Time (UTC)

9:36

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_ntprint.inf_31bf3856ad364e35_6.1.7600.21200_none_3bb3974034e5e087.manifest

File version

Not applicable

File size

17,873

Date (UTC)

26-Apr-2012

Time (UTC)

9:16

File name

Ia64_ntprint.inf_31bf3856ad364e35_6.1.7601.21980_none_3d439cc4324cf8b9.manifest

File version

Not applicable

File size

17,873

Date (UTC)

26-Apr-2012

Time (UTC)

9:16

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