Symptoms

Consider the following scenario:

  • You have a computer that is running a 64-bit version of Windows Vista or Windows 7.

  • You run an application that calls the OleCreateFromFile() function to create an embedded object from the contents of a named file on the computer.

In this scenario, the call operation may fail and return the "0x800706f7" error code.

Note This issue occurs if the OLE server is 32-bit.

Cause

This issue occurs because of an error in the OLE32.dll component.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Vista

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.0.6001.22792

1,922,560

08-Nov-2010

20:32

x64

Ole32.dll

6.0.6002.22520

1,916,928

08-Nov-2010

22:56

x64

Ole32.dll

6.0.6001.22792

1,315,840

08-Nov-2010

19:26

x86

Ole32.dll

6.0.6002.22520

1,317,376

08-Nov-2010

21:37

x86

Windows 7 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.1.7600.20861

2,085,376

18-Dec-2010

06:09

x64

Ole32.dll

6.1.7601.21624

2,087,424

18-Dec-2010

08:51

x64

Ole32.dll

6.1.7600.20861

1,414,144

18-Dec-2010

05:30

x86

Ole32.dll

6.1.7601.21624

1,414,656

18-Dec-2010

07:57

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

To reproduce the problem, follow these steps:

  1. Install a 32-bit version of Adobe Acrobat Reader.

  2. Open a 64-bit version of WordPad.

  3. Click Insert Object.

  4. Select the Create from File option.

  5. Locate and select a PDF file, and then click Open.

  6. In the Insert Object dialog box, click Ok.

You expect that the PDF file will be embedded in the WordPad document. However, WordPad instead returns the following error message:

Failed to create object. Make sure the application is entered in the system registry.


For more information about the OleCreateFromFile function, visit the following Microsoft website:

General information about the OleCreateFromFile functionFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows Vista

Additional files for all supported x64-based versions of Windows Vista

File name

Amd64_355b273398b00d635f5c3894e610dd2c_31bf3856ad364e35_6.0.6001.22792_none_1245ff316ce9c9e8.manifest

File version

Not applicable

File size

1,060

Date (UTC)

09-Nov-2010

Time (UTC)

03:52

Platform

Not applicable

File name

Amd64_4223e07730bc63365e3f0e1e1a428f35_31bf3856ad364e35_6.0.6001.22792_none_79490102c63f5d1a.manifest

File version

Not applicable

File size

710

Date (UTC)

09-Nov-2010

Time (UTC)

03:52

Platform

Not applicable

File name

Amd64_b95ca2615e8dfb7a5fab8e75d7501a38_31bf3856ad364e35_6.0.6002.22520_none_9bc6b23f4be94233.manifest

File version

Not applicable

File size

1,060

Date (UTC)

09-Nov-2010

Time (UTC)

03:52

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6001.22792_none_08669c56c4138e95.manifest

File version

Not applicable

File size

8,892

Date (UTC)

08-Nov-2010

Time (UTC)

20:45

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.22520_none_0a96bf04c102ea9b.manifest

File version

Not applicable

File size

8,892

Date (UTC)

08-Nov-2010

Time (UTC)

23:11

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6001.22792_none_ac4800d30bb61d5f.manifest

File version

Not applicable

File size

8,846

Date (UTC)

08-Nov-2010

Time (UTC)

19:47

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.22520_none_ae78238108a57965.manifest

File version

Not applicable

File size

8,846

Date (UTC)

08-Nov-2010

Time (UTC)

21:54

Platform

Not applicable

Additional file information for Windows 7

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_7e598d58f0488866b1b423709822ec77_31bf3856ad364e35_6.1.7600.20861_none_06829256f7edbfa9.manifest

File version

Not Applicable

File size

1,060

Date (UTC)

20-Dec-2010

Time (UTC)

21:52

Platform

Not Applicable

File name

Amd64_bcf8a893e7e580c100bc2fdbc8687e23_31bf3856ad364e35_6.1.7601.21624_none_ea01708c72dbd89a.manifest

File version

Not Applicable

File size

1,060

Date (UTC)

20-Dec-2010

Time (UTC)

21:52

Platform

Not Applicable

File name

Amd64_c7757be375b80cf5e4d2d9b4508bd313_31bf3856ad364e35_6.1.7600.20861_none_c09abbf3a6fe1bb5.manifest

File version

Not Applicable

File size

710

Date (UTC)

20-Dec-2010

Time (UTC)

21:52

Platform

Not Applicable

File name

Amd64_d9f80b4143bb7b0c8a112b93e794ce93_31bf3856ad364e35_6.1.7601.21624_none_bad8cb56ad511056.manifest

File version

Not Applicable

File size

710

Date (UTC)

20-Dec-2010

Time (UTC)

21:52

Platform

Not Applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7600.20861_none_08addc1625135e53.manifest

File version

Not Applicable

File size

2,472

Date (UTC)

18-Dec-2010

Time (UTC)

06:49

Platform

Not Applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.21624_none_0ac279aa2216a680.manifest

File version

Not Applicable

File size

2,472

Date (UTC)

18-Dec-2010

Time (UTC)

09:21

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,215

Date (UTC)

20-Dec-2010

Time (UTC)

21:52

Platform

Not Applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7600.20861_none_ac8f40926cb5ed1d.manifest

File version

Not Applicable

File size

2,468

Date (UTC)

18-Dec-2010

Time (UTC)

05:55

Platform

Not Applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.21624_none_aea3de2669b9354a.manifest

File version

Not Applicable

File size

2,468

Date (UTC)

18-Dec-2010

Time (UTC)

08:28

Platform

Not Applicable

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