When you try to send an instant message (IM) to a contact by opening the Contact Card in Microsoft Skype for Business 2016, you find that the IM button isn't available.


To fix this issue, install the April 4, 2017, update (KB3178717) for Skype for Business 2016.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!