Symptoms

Consider the following scenario:

  • You run the RASDIAL command or RASPHONE command in Windows 7 or Windows Server 2008 R2.

  • You use the command to establish a remote access connection to a Routing and Remote Access server.

  • The remote access connection times out.

In this situation, the connection is displayed as connected even though the IP address is released. Additionally, you cannot reconnect unless you restart the computer.  

Cause

This issue occurs because the disconnect process for VPN connections fail in the Remote Access Connection Manager service (Rasman.exe).

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Pbkmigr.dll

7.2.7600.21487

67,584

08-Mar-2013

03:32

x86

Rasapi32.dll

6.1.7600.21487

324,608

08-Mar-2013

04:54

x86

Pbkmigr.dll

7.2.7601.17514

67,584

20-Nov-2010

12:20

x86

Rasapi32.dll

6.1.7601.22276

324,608

08-Mar-2013

12:49

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Pbkmigr.dll

7.2.7600.21487

57,856

08-Mar-2013

05:42

x64

Rasapi32.dll

6.1.7600.21487

384,000

08-Mar-2013

05:43

x64

Pbkmigr.dll

7.2.7601.17514

57,856

20-Nov-2010

13:27

x64

Rasapi32.dll

6.1.7601.22276

384,000

08-Mar-2013

05:25

x64

Pbkmigr.dll

7.2.7600.21487

67,584

08-Mar-2013

03:32

x86

Rasapi32.dll

6.1.7600.21487

324,608

08-Mar-2013

04:54

x86

Pbkmigr.dll

7.2.7601.17514

67,584

20-Nov-2010

12:20

x86

Rasapi32.dll

6.1.7601.22276

324,608

08-Mar-2013

12:49

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Pbkmigr.dll

7.2.7600.21487

127,488

08-Mar-2013

04:44

IA-64

Rasapi32.dll

6.1.7600.21487

759,296

08-Mar-2013

04:44

IA-64

Pbkmigr.dll

7.2.7601.22276

127,488

08-Mar-2013

04:32

IA-64

Rasapi32.dll

6.1.7601.22276

759,808

08-Mar-2013

04:32

IA-64

Pbkmigr.dll

7.2.7600.21487

67,584

08-Mar-2013

03:32

x86

Rasapi32.dll

6.1.7600.21487

324,608

08-Mar-2013

04:54

x86

Pbkmigr.dll

7.2.7601.17514

67,584

20-Nov-2010

12:20

x86

Rasapi32.dll

6.1.7601.22276

324,608

08-Mar-2013

12:49

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the RASDIAL command, please visit the following Microsoft website: 

General information about RASDIAL For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_90598f857bf51d0547c358cff72e9a37_31bf3856ad364e35_6.1.7600.21487_none_9e6b70265edcb536.manifest

File version

Not applicable

File size

694

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

X86_dfb9361395ad8215e1edf648b1c9b66b_31bf3856ad364e35_6.1.7601.22276_none_aaf09fd2d73be258.manifest

File version

Not applicable

File size

694

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d995c24c9f4b406.manifest

File version

Not applicable

File size

12,815

Date (UTC)

08-Mar-2013

Time (UTC)

05:31

Platform

Not applicable

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8988ccc713eaaa.manifest

File version

Not applicable

File size

13,279

Date (UTC)

11-Mar-2013

Time (UTC)

08:20

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_08c5e2084105dc62fabbf3cf38c5279d_31bf3856ad364e35_6.1.7601.22276_none_b55aecf23daaa9e1.manifest

File version

Not applicable

File size

1,036

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Amd64_2a263339c8fdacf60a7a53bf16cfc332_31bf3856ad364e35_6.1.7600.21487_none_11556feb30aeafcb.manifest

File version

Not applicable

File size

1,036

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Amd64_6cdb2d2f4d728b8bdf333d0c2fedcf52_31bf3856ad364e35_6.1.7600.21487_none_d357662b7f8412de.manifest

File version

Not applicable

File size

698

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Amd64_a8b479a12d659a91c8ac1929f89814f8_31bf3856ad364e35_6.1.7601.22276_none_947e8baddcb51353.manifest

File version

Not applicable

File size

698

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Amd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_c9b7f7a88252253c.manifest

File version

Not applicable

File size

12,821

Date (UTC)

08-Mar-2013

Time (UTC)

06:29

Platform

Not applicable

File name

Amd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_cba824507f715be0.manifest

File version

Not applicable

File size

13,285

Date (UTC)

11-Mar-2013

Time (UTC)

08:23

Platform

Not applicable

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d995c24c9f4b406.manifest

File version

Not applicable

File size

12,815

Date (UTC)

08-Mar-2013

Time (UTC)

05:31

Platform

Not applicable

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8988ccc713eaaa.manifest

File version

Not applicable

File size

13,279

Date (UTC)

11-Mar-2013

Time (UTC)

08:23

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_7794ebd2b9aeac4b06e290f44287e084_31bf3856ad364e35_6.1.7600.21487_none_2f42ce6ecdcb26f2.manifest

File version

Not applicable

File size

1,034

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Ia64_bc3eddc23fcb77cbbdcccb933ad73ace_31bf3856ad364e35_6.1.7601.22276_none_851a8bd9787b0bc4.manifest

File version

Not applicable

File size

1,034

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Ia64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d9b001ac9f2bd02.manifest

File version

Not applicable

File size

12,818

Date (UTC)

08-Mar-2013

Time (UTC)

06:26

Platform

Not applicable

File name

Ia64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8b2cc2c711f3a6.manifest

File version

Not applicable

File size

12,818

Date (UTC)

08-Mar-2013

Time (UTC)

13:19

Platform

Not applicable

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d995c24c9f4b406.manifest

File version

Not applicable

File size

12,815

Date (UTC)

08-Mar-2013

Time (UTC)

05:31

Platform

Not applicable

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8988ccc713eaaa.manifest

File version

Not applicable

File size

13,279

Date (UTC)

11-Mar-2013

Time (UTC)

08:18

Platform

Not applicable


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