Symptoms

Consider the following scenario:

  • You use a smart card to log on to a domain from a computer that is running Windows Server 2008, Windows Vista, Windows Server 2008 R2 or Windows 7.

  • You enter an incorrect personal identification number (PIN) for the smart card.

In this scenario, an instance of the event that has an Event ID 4625 is added to the Security log. However, the event entry does not have the user account name.

The event entry that has an Event ID 4625 resembles the following: 

Cause

This issue occurs because the user name is not logged if an incorrect PIN causes the credential initialization to fail. Therefore, the user name does not appear in the event that has the Event ID 4625.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows Server 2008 R2

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Kerberos.dll

6.0.6002.22445

500,736

14-Jul-2010

05:59

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Kerberos.dll

6.0.6002.22445

658,944

13-Jul-2010

16:13

x64

Kerberos.dll

6.0.6002.22445

500,736

14-Jul-2010

05:59

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Kerberos.dll

6.0.6002.22445

1,396,224

13-Jul-2010

15:35

IA-64

Kerberos.dll

6.0.6002.22445

500,736

14-Jul-2010

05:59

x86

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Kerberos.dll

6.1.7600.20762

541,184

23-Jul-2010

04:39

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Kerberos.dll

6.1.7600.20762

714,752

23-Jul-2010

05:03

x64

Kerberos.dll

6.1.7600.20762

541,184

23-Jul-2010

04:39

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Kerberos.dll

6.1.7600.20762

1,498,624

23-Jul-2010

04:15

IA-64

Kerberos.dll

6.1.7600.20762

541,184

23-Jul-2010

04:39

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,078

Date (UTC)

14-Jul-2010

Time (UTC)

11:25

Platform

Not applicable


File name

X86_e9a41a1ec05c3e7f30cfe82cb2be348e_31bf3856ad364e35_6.0.6002.22445_none_aa5c1b46a5b2b95c.manifest

File version

Not applicable

File size

705

Date (UTC)

14-Jul-2010

Time (UTC)

11:25

Platform

Not applicable


File name

X86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_e920b904c72d6247.manifest

File version

Not applicable

File size

38,326

Date (UTC)

14-Jul-2010

Time (UTC)

07:41

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_870735e55b21d5d6e916761a1786d17b_31bf3856ad364e35_6.0.6002.22445_none_eec4f37f5e7064d5.manifest

File version

Not applicable

File size

1,060

Date (UTC)

14-Jul-2010

Time (UTC)

11:25

Platform

Not applicable


File name

Amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_453f54887f8ad37d.manifest

File version

Not applicable

File size

38,362

Date (UTC)

13-Jul-2010

Time (UTC)

18:11

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

3,102

Date (UTC)

14-Jul-2010

Time (UTC)

11:25

Platform

Not applicable


File name

Wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_4f93fedab3eb9578.manifest

File version

Not applicable

File size

38,939

Date (UTC)

14-Jul-2010

Time (UTC)

07:30

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_095ab3b7518d6858d8104c59ef25ecbe_31bf3856ad364e35_6.0.6002.22445_none_ffa507b4512ea1e9.manifest

File version

Not applicable

File size

1,058

Date (UTC)

14-Jul-2010

Time (UTC)

11:25

Platform

Not applicable


File name

Ia64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_e9225cfac72b6b43.manifest

File version

Not applicable

File size

38,344

Date (UTC)

13-Jul-2010

Time (UTC)

15:52

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

2,255

Date (UTC)

14-Jul-2010

Time (UTC)

11:25

Platform

Not applicable


File name

Wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_4f93fedab3eb9578.manifest

File version

Not applicable

File size

38,939

Date (UTC)

14-Jul-2010

Time (UTC)

07:30

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,880

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

X86_b0dca12b62093558306d6c8f08658d79_31bf3856ad364e35_6.1.7600.20762_none_38f9d20e7d5851a6.manifest

File version

Not applicable

File size

705

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

X86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_e74974c62b3138c1.manifest

File version

Not applicable

File size

33,218

Date (UTC)

23-Jul-2010

Time (UTC)

05:12

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_22478de42b530fa76b4eefefa212ba30_31bf3856ad364e35_6.1.7600.20762_none_4f5772f04f6117ef.manifest

File version

Not applicable

File size

709

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

Amd64_43e6e5f3d63b117f4b3d11ee6f433bd7_31bf3856ad364e35_6.1.7600.20762_none_132cc546711f9ad1.manifest

File version

Not applicable

File size

1,060

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

Amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_43681049e38ea9f7.manifest

File version

Not applicable

File size

33,222

Date (UTC)

23-Jul-2010

Time (UTC)

06:04

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,114

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

Wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_4dbcba9c17ef6bf2.manifest

File version

Not applicable

File size

22,967

Date (UTC)

23-Jul-2010

Time (UTC)

05:05

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_f20914d81c41ed8f7959bb6d1b113ec5_31bf3856ad364e35_6.1.7600.20762_none_e9bcc378e22864d3.manifest

File version

Not applicable

File size

1,058

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

Ia64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_e74b18bc2b2f41bd.manifest

File version

Not applicable

File size

33,220

Date (UTC)

23-Jul-2010

Time (UTC)

06:00

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

1,690

Date (UTC)

23-Jul-2010

Time (UTC)

07:35

Platform

Not applicable


File name

Wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_4dbcba9c17ef6bf2.manifest

File version

Not applicable

File size

22,967

Date (UTC)

23-Jul-2010

Time (UTC)

05:05

Platform

Not applicable

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