Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Vista or Windows Server 2008.

  • A universal serial bus (USB) device is connected to the computer.

  • You put the computer to sleep or into hibernation while a client application or driver is communicating with the USB device.

  • You resume the computer and then try to shut down the computer.

In this scenario, the system seems to be shutting down, but the shutdown process does not finish. The power LED does not go out even though the signal to the screen is already turned off and even though there is very little or no disk activity. Eventually, you receive the following Stop error message:

Stop 0x0000009F (00000003,
parameter2, parameter3,
parameter4)
DRIVER_POWER_STATE_FAILURE

Note The parameters in this Stop error message may vary, depending on the actual configuration.

Cause

This problem occurs because the system does not clear outstanding transfers before it closes the endpoints on a USB device. This behavior may cause a power I/O request packet (IRP) to be blocked for a long time, and eventually the system may present a Stop error.

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 or Windows Vista Service Pack 2 installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the original release of Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
    listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Usb.inf

Not Applicable

40,740

04-Jun-2009

08:00

Not Applicable

Usbccgp.sys

6.0.6001.22443

73,216

04-Jun-2009

10:34

x86

Usbhub.sys

6.0.6001.22443

196,608

04-Jun-2009

10:34

x86

Hccoin.dll

6.0.6001.22443

8,704

04-Jun-2009

12:31

x86

Hcrstco.dll

6.0.6001.22443

15,872

04-Jun-2009

12:31

x86

Usbd.sys

6.0.6001.22443

5,888

04-Jun-2009

10:34

Not Applicable

Usbehci.sys

6.0.6001.22443

39,936

04-Jun-2009

10:34

x86

Usbhub.sys

6.0.6001.22443

196,608

04-Jun-2009

10:34

x86

Usbohci.sys

6.0.6001.22443

19,968

04-Jun-2009

10:34

x86

Usbport.inf

Not Applicable

59,868

04-Jun-2009

08:00

Not Applicable

Usbport.sys

6.0.6001.22443

227,328

04-Jun-2009

10:34

x86

Usbuhci.sys

6.0.6001.22443

23,552

04-Jun-2009

10:34

x86

Hccoin.dll

6.0.6002.22146

8,704

04-Jun-2009

10:44

x86

Hcrstco.dll

6.0.6002.22146

15,872

04-Jun-2009

10:44

x86

Usbd.sys

6.0.6002.22146

5,888

04-Jun-2009

10:44

Not Applicable

Usbehci.sys

6.0.6002.22146

39,936

04-Jun-2009

10:44

x86

Usbhub.sys

6.0.6002.22146

196,608

04-Jun-2009

10:44

x86

Usbohci.sys

6.0.6002.22146

19,968

04-Jun-2009

10:44

x86

Usbport.inf

Not Applicable

59,868

04-Jun-2009

07:57

Not Applicable

Usbport.sys

6.0.6002.22146

227,328

04-Jun-2009

10:44

x86

Usbuhci.sys

6.0.6002.22146

23,552

04-Jun-2009

10:44

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Usb.inf

Not Applicable

41,060

04-Jun-2009

08:00

Not Applicable

Usbccgp.sys

6.0.6001.22443

95,744

04-Jun-2009

10:52

x64

Usbhub.sys

6.0.6001.22443

274,432

04-Jun-2009

10:52

x64

Hccoin.dll

6.0.6001.22443

10,752

04-Jun-2009

12:44

x64

Hcrstco.dll

6.0.6001.22443

17,920

04-Jun-2009

12:44

x64

Usbd.sys

6.0.6001.22443

7,680

04-Jun-2009

10:52

x64

Usbehci.sys

6.0.6001.22443

49,664

04-Jun-2009

10:52

x64

Usbhub.sys

6.0.6001.22443

274,432

04-Jun-2009

10:52

x64

Usbohci.sys

6.0.6001.22443

24,576

04-Jun-2009

10:52

x64

Usbport.inf

Not Applicable

59,996

04-Jun-2009

08:00

Not Applicable

Usbport.sys

6.0.6001.22443

261,120

04-Jun-2009

10:52

x64

Usbuhci.sys

6.0.6001.22443

29,184

04-Jun-2009

10:52

x64

Hccoin.dll

6.0.6002.22146

10,752

04-Jun-2009

14:25

x64

Hcrstco.dll

6.0.6002.22146

17,920

04-Jun-2009

14:25

x64

Usbd.sys

6.0.6002.22146

7,680

04-Jun-2009

12:30

x64

Usbehci.sys

6.0.6002.22146

49,664

04-Jun-2009

12:30

x64

Usbhub.sys

6.0.6002.22146

274,432

04-Jun-2009

12:30

x64

Usbohci.sys

6.0.6002.22146

24,576

04-Jun-2009

12:30

x64

Usbport.inf

Not Applicable

59,996

04-Jun-2009

09:57

Not Applicable

Usbport.sys

6.0.6002.22146

261,120

04-Jun-2009

12:30

x64

Usbuhci.sys

6.0.6002.22146

29,184

04-Jun-2009

12:30

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Usb.inf

Not Applicable

40,900

04-Jun-2009

07:58

Not Applicable

Usbccgp.sys

6.0.6001.22443

208,384

04-Jun-2009

10:42

IA-64

Usbhub.sys

6.0.6001.22443

864,256

04-Jun-2009

10:42

IA-64

Hccoin.dll

6.0.6001.22443

22,528

04-Jun-2009

12:26

IA-64

Hcrstco.dll

6.0.6001.22443

24,576

04-Jun-2009

12:26

IA-64

Usbd.sys

6.0.6001.22443

11,648

04-Jun-2009

10:42

Not Applicable

Usbehci.sys

6.0.6001.22443

123,392

04-Jun-2009

10:42

IA-64

Usbhub.sys

6.0.6001.22443

864,256

04-Jun-2009

10:42

IA-64

Usbohci.sys

6.0.6001.22443

59,904

04-Jun-2009

10:42

IA-64

Usbport.inf

Not Applicable

59,932

04-Jun-2009

07:58

Not Applicable

Usbport.sys

6.0.6001.22443

648,704

04-Jun-2009

10:42

IA-64

Usbuhci.sys

6.0.6001.22443

80,896

04-Jun-2009

10:42

IA-64

Hccoin.dll

6.0.6002.22146

22,528

04-Jun-2009

14:09

IA-64

Hcrstco.dll

6.0.6002.22146

24,576

04-Jun-2009

14:09

IA-64

Usbd.sys

6.0.6002.22146

11,648

04-Jun-2009

12:29

Not Applicable

Usbehci.sys

6.0.6002.22146

123,392

04-Jun-2009

12:29

IA-64

Usbhub.sys

6.0.6002.22146

865,280

04-Jun-2009

12:29

IA-64

Usbohci.sys

6.0.6002.22146

59,904

04-Jun-2009

12:29

IA-64

Usbport.inf

Not Applicable

59,932

04-Jun-2009

09:56

Not Applicable

Usbport.sys

6.0.6002.22146

649,728

04-Jun-2009

12:29

IA-64

Usbuhci.sys

6.0.6002.22146

80,896

04-Jun-2009

12:29

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Package_for_kb972109_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,367

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,694

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_client~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,713

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,421

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,690

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,701

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,425

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,694

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,713

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,422

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,430

05-Jun-2009

05:46

Not Applicable

X86_usb.inf_31bf3856ad364e35_6.0.6001.22443_none_cb59caa127ada677.manifest

Not Applicable

2,644

05-Jun-2009

05:52

Not Applicable

X86_usbport.inf_31bf3856ad364e35_6.0.6001.22443_none_be23c31e1cc8f45e.manifest

Not Applicable

6,734

05-Jun-2009

05:52

Not Applicable

X86_usbport.inf_31bf3856ad364e35_6.0.6002.22146_none_c00d35e419ec9587.manifest

Not Applicable

6,734

05-Jun-2009

05:52

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22443_none_27786624e00b17ad.manifest

Not Applicable

2,646

05-Jun-2009

06:04

Not Applicable

Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22443_none_1a425ea1d5266594.manifest

Not Applicable

6,736

05-Jun-2009

06:04

Not Applicable

Amd64_usbport.inf_31bf3856ad364e35_6.0.6002.22146_none_1c2bd167d24a06bd.manifest

Not Applicable

6,736

05-Jun-2009

06:04

Not Applicable

Package_for_kb972109_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,375

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,706

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,723

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,429

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,702

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,711

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,433

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,706

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,723

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,430

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,438

05-Jun-2009

05:46

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22443_none_cb5b6e9727abaf73.manifest

Not Applicable

2,645

05-Jun-2009

05:46

Not Applicable

Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22443_none_be2567141cc6fd5a.manifest

Not Applicable

6,735

05-Jun-2009

05:46

Not Applicable

Ia64_usbport.inf_31bf3856ad364e35_6.0.6002.22146_none_c00ed9da19ea9e83.manifest

Not Applicable

6,735

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,425

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,530

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,706

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,429

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,533

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,718

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,426

05-Jun-2009

05:46

Not Applicable

Package_for_kb972109_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,434

05-Jun-2009

05:46

Not Applicable

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