This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

After you customize fast tabs on a page in Microsoft Dynamics NAV, the system removes all customizations from the page unexpectedly. This problem occurs in the following products:

  • Microsoft Dynamics NAV 2013

  • Microsoft Dynamics NAV 2009 R2 with hotfix 2770147 installed

  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1) with hotfix 2770147 installed

For more information about hotfix 2770147, click the following article number to view the article in the Microsoft Knowledge Base:

2770147 The RoleTailored client (RTC) crashes when you customize FastTabs in Microsoft Dynamics NAV 2009

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


How to install a Microsoft Dynamics NAV 2013 hotfix or an update file

The Microsoft Dynamics NAV 2013 platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV 2013 hotfix or an update, you must replace the existing Microsoft Dynamics NAV 2013 installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files with the hotfix files:

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

7.0.34040.0

71,912

23-Nov-12

6:38

x64

Microsoft.dynamics.framework.ui.dll

7.0.34040.0

1,172,696

23-Nov-12

6:38

x64

Microsoft.dynamics.framework.ui.mapping.dll

7.0.34040.0

16,616

23-Nov-12

6:38

x64

Microsoft.dynamics.framework.ui.navigation.dll

1.5.11910.47

26,440

16-Nov-12

4:33

x64

Microsoft.dynamics.framework.ui.ux2006.dll

7.0.34040.0

87,272

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.client.builder.dll

7.0.34040.0

224,488

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.client.serviceconnection.dll

7.0.34040.0

114,432

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.client.testpageclient.dll

7.0.34040.0

36,600

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.client.ui.dll

7.0.34040.0

674,016

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.language.dll

7.0.34040.0

4,124,376

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.management.dll

7.0.34040.0

87,264

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.management.dll-help.xml

Not applicable

203,432

15-Oct-12

16:55

Not applicable

Microsoft.dynamics.nav.navuseraccount.dll

7.0.34040.0

14,568

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.ncl.dll

7.0.34040.0

1,583,312

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.server.exe

7.0.34040.0

136,920

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.server.vsswriter.core.dll

7.0.34040.0

70,392

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.server.vsswriter.dll

7.0.34040.0

22,760

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.server.vsswriterservice.exe

7.0.34040.0

16,120

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.service.dll

7.0.34040.0

180,952

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.service.odataservice.dll

7.0.34040.0

17,656

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.service.odataserviceprovider.dll

7.0.34040.0

72,456

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.service.runtime.dll

7.0.34040.0

70,888

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.service.webmetadata.dll

7.0.34040.0

41,712

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.service.webservices.dll

7.0.34040.0

108,272

23-Nov-12

6:39

x64

Microsoft.dynamics.nav.types.dll

7.0.34040.0

726,232

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.watson.dll

7.0.34040.0

64,728

23-Nov-12

6:38

x64

Navadmintool.ps1

Not applicable

10,170

23-Nov-12

6:47

Not applicable

Nclcsrts.dll

7.0.34040.0

2,355,376

23-Nov-12

6:39

x64

Sqmapi.dll

6.1.7600.16385

241,984

15-Oct-12

16:55

x64

Microsoft.dynamics.framework.ui.extensibility.dll

7.0.34040.0

21,752

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.client.businesschart.model.dll

7.0.34040.0

33,536

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.client.codeviewertypes.dll

7.0.34040.0

14,072

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.ewswrapper.dll

7.0.34040.0

34,016

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.olsync.common.dll

7.0.34040.0

20,200

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.olsync.olsyncsupplier.dll

7.0.34040.0

36,600

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.do.clientproxywrapper.dll

7.0.34040.0

59,640

23-Nov-12

6:38

x64

Microsoft.dynamicsonline.doclientproxy.dll

7.1.23.0

336,272

15-Oct-12

16:41

x64

Microsoft.dynamicsonline.doclientproxy.paymentservice.dll

7.1.23.0

119,696

15-Oct-12

16:41

x64

Microsoft.dynamicsonline.doclientproxy.usermanagement.dll

7.1.23.0

101,264

15-Oct-12

16:41

x64

Microsoft.dynamics.nav.openxml.dll

7.0.34040.0

55,000

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.smtp.dll

7.0.34040.0

26,832

23-Nov-12

6:38

x64

Microsoft.dynamics.framework.ui.winforms.datavisualization.timeline.dll

1.5.11910.47

170,368

16-Nov-12

4:33

x64

Microsoft.dynamics.nav.client.timelinevisualization.dll

7.0.34040.0

34,568

23-Nov-12

6:38

x64

Microsoft.dynamics.nav.timer.dll

7.0.34040.0

14,552

23-Nov-12

6:38

x64

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Server service.

  2. Copy the files in the NST folder from the files that you downloaded.

  3. Paste the files into the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\70\Service

  4. Click Yes to overwrite the files in the directory.

  5. Start the Microsoft Dynamics NAV Server service.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored (Windows) client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files with the hotfix files.

File name

File version

File size

Date

Time

Platform

Finhlink.exe

7.0.34040.0

435,888

23-Nov-12

6:47

x86

Finsql.exe

7.0.34040.0

12,542,120

23-Nov-12

6:39

x86

Microsoft dynamics nav server.msc

Not applicable

63,871

15-Oct-12

16:55

Not applicable

Microsoft.dynamics.framework.patterns.dll

7.0.34040.0

71,912

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.dll

7.0.34040.0

1,172,696

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.extensibility.dll

7.0.34040.0

21,752

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.mapping.dll

7.0.34040.0

16,616

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.5.11910.47

26,440

16-Nov-12

4:33

x86

Microsoft.dynamics.framework.ui.ux2006.dll

7.0.34040.0

87,272

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

7.0.34040.0

119,040

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.windows.dll

7.0.34040.0

99,048

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.5.11910.47

2,348,376

16-Nov-12

4:33

x86

Microsoft.dynamics.framework.ui.winforms.datavisualization.dll

1.5.11910.47

137,576

16-Nov-12

4:33

x86

Microsoft.dynamics.framework.ui.winforms.dll

7.0.34040.0

1,379,568

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.builder.dll

7.0.34040.0

224,488

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.exe

7.0.34040.0

116,952

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.pagedesigner.dll

7.0.34040.0

23,280

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

7.0.34040.0

114,432

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.ui.dll

7.0.34040.0

674,016

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.winclient.dll

7.0.34040.0

191,720

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.winforms.dll

7.0.34040.0

353,000

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,664

23-Nov-12

4:51

Not applicable

Microsoft.dynamics.nav.dotnetbridge.dll

7.0.34040.0

223,968

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.exceladdin.dll

7.0.34040.0

93,920

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.exceladdin.dll.manifest

Not applicable

35,074

23-Nov-12

8:09

Not applicable

Microsoft.dynamics.nav.exceladdin.vsto

Not applicable

15,691

23-Nov-12

8:11

Not applicable

Microsoft.dynamics.nav.language.dll

7.0.34040.0

4,124,376

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.managementui.dll

7.0.34040.0

388,832

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.openxml.dll

7.0.34040.0

55,000

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.transformation.reporting.dll

7.0.34040.0

111,872

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.types.dll

7.0.34040.0

726,232

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.watson.dll

7.0.34040.0

64,728

23-Nov-12

6:39

x86

Microsoft.office.interop.excel.dll

14.0.4733.1000

1,550,200

15-Oct-12

16:52

x86

Microsoft.office.interop.outlook.dll

14.0.4733.1000

972,664

15-Oct-12

16:52

x86

Microsoft.office.tools.common.v4.0.utilities.dll

10.0.30319.1

32,664

18-Jan-11

0:26

x86

Microsoft.office.tools.excel.v4.0.utilities.dll

10.0.30319.1

236,952

18-Jan-11

0:26

x86

Microsoft.windows.shell.dll

3.5.41019.1

167,808

15-Oct-12

16:52

x86

Ndbcs.dll

7.0.34040.0

1,380,008

23-Nov-12

6:47

x86

Nsobjectxproxy.dll

7.0.34040.0

21,176

23-Nov-12

6:47

x86

Office.dll

14.0.4733.1000

448,360

15-Oct-12

16:52

x86

Ribboncontrolslibrary.dll

3.5.41019.1

778,616

15-Oct-12

16:52

x86

Rotaccess.dll

7.0.34040.0

175,792

23-Nov-12

6:47

x86

Microsoft.dynamics.bapiwrapper.dll

7.0.34040.0

20,184

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.businesschart.dll

7.0.34040.0

18,680

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.businesschart.model.dll

7.0.34040.0

33,536

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.codeviewer.dll

7.0.34040.0

28,912

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.codeviewercommon.dll

7.0.34040.0

14,072

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.codeviewertypes.dll

7.0.34040.0

14,072

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.codeviewer.coderendering.dll

7.0.34040.0

58,640

23-Nov-12

6:39

x86

Microsoft.visualstudio.coreutility.dll

10.0.30319.1

51,072

15-Oct-12

16:52

x86

Microsoft.visualstudio.extensibilityhosting.dll

10.0.30319.1

138,136

15-Oct-12

16:52

x86

Microsoft.visualstudio.language.intellisense.dll

10.0.30319.1

71,064

15-Oct-12

16:52

x86

Microsoft.visualstudio.language.standardclassification.dll

10.0.30319.1

28,592

15-Oct-12

16:52

x86

Microsoft.visualstudio.platform.vseditor.dll

10.0.30319.1

1,716,624

15-Oct-12

16:52

x86

Microsoft.visualstudio.platform.vseditor.interop.dll

10.0.0.0

56,736

15-Oct-12

16:52

x86

Microsoft.visualstudio.text.data.dll

10.0.30319.1

134,016

15-Oct-12

16:52

x86

Microsoft.visualstudio.text.internal.dll

10.0.30319.1

49,544

15-Oct-12

16:52

x86

Microsoft.visualstudio.text.logic.dll

10.0.30319.1

87,936

15-Oct-12

16:52

x86

Microsoft.visualstudio.text.ui.dll

10.0.30319.1

113,528

15-Oct-12

16:52

x86

Microsoft.visualstudio.text.ui.wpf.dll

10.0.30319.1

115,072

15-Oct-12

16:52

x86

Microsoft.visualstudio.ui.text.wpf.keyprocessor.implementation.dll

7.0.34040.0

20,256

23-Nov-12

6:39

x86

Microsoft.visualstudio.ui.undo.implementation.dll

7.0.34040.0

28,920

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.dynamicsonlineconnect.dll

7.0.34040.0

44,808

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.management.dsobjectpickerwrapper.dll

7.0.34040.0

18,704

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.mx.dll

7.0.34040.0

65,232

23-Nov-12

6:39

x86

Microsoft.dynamics.elstertransferhandler.dll

7.0.34040.0

40,176

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.ewswrapper.dll

7.0.34040.0

34,016

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.integration.office.dll

7.0.34040.0

26,864

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.olsync.common.dll

7.0.34040.0

20,200

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.olsync.olsyncsupplier.dll

7.0.34040.0

36,600

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.do.clientproxywrapper.dll

7.0.34040.0

59,640

23-Nov-12

6:39

x86

Microsoft.dynamicsonline.doclientproxy.dll

7.1.23.0

336,272

15-Oct-12

16:41

x86

Microsoft.dynamicsonline.doclientproxy.paymentservice.dll

7.1.23.0

119,696

15-Oct-12

16:41

x86

Microsoft.dynamicsonline.doclientproxy.usermanagement.dll

7.1.23.0

101,264

15-Oct-12

16:41

x86

Microsoft.dynamics.nav.openxml.dll

7.0.34040.0

55,000

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.client.pingpong.dll

7.0.34040.0

15,080

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.smtp.dll

7.0.34040.0

26,832

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.winforms.datavisualization.timeline.dll

1.5.11910.47

170,368

16-Nov-12

4:33

x86

Microsoft.dynamics.nav.client.timelinevisualization.dll

7.0.34040.0

34,568

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.timer.dll

7.0.34040.0

14,552

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.navuseraccount.dll

7.0.34040.0

14,568

23-Nov-12

6:39

x86

To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Copy the files in the RTC folder from the files that you downloaded.

  3. Paste the files into the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files (x86)\Microsoft Dynamics NAV\70\RoleTailored Client

  4. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Web client installation

If you have the Microsoft Dynamics NAV Web client installed, replace the following files in the Microsoft Dynamics NAV Web client installation with the hotfix files:

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

7.0.34040.0

71,912

23-Nov-12

6:38

x86

Microsoft.dynamics.framework.ui.clientservice.dll

7.0.34040.0

35,576

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.dll

7.0.34040.0

1,172,696

23-Nov-12

6:38

x86

Microsoft.dynamics.framework.ui.mapping.dll

7.0.34040.0

16,616

23-Nov-12

6:38

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.5.11910.47

26,440

16-Nov-12

4:33

x86

Microsoft.dynamics.framework.ui.ux2006.dll

7.0.34040.0

87,272

23-Nov-12

6:38

x86

Microsoft.dynamics.framework.ui.web.dll

7.0.34040.0

2,155,232

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.web.webclient.dll

7.0.34040.0

1,178,360

23-Nov-12

6:39

x86

Microsoft.dynamics.framework.ui.webbase.dll

7.0.34040.0

81,640

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.builder.dll

7.0.34040.0

224,488

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.client.clientservice.dll

7.0.34040.0

34,040

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

7.0.34040.0

114,432

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.client.ui.dll

7.0.34040.0

674,016

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.client.webclient.dll

7.0.34040.0

57,576

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.client.webclientrunner.dll

7.0.34040.0

11,512

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.client.webcommon.dll

7.0.34040.0

103,656

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.language.dll

7.0.34040.0

4,124,376

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.types.dll

7.0.34040.0

726,232

23-Nov-12

6:38

x86

Microsoft.dynamics.nav.watson.dll

7.0.34040.0

64,728

23-Nov-12

6:38

x86

Microsoft.reportviewer.webforms.dll

10.0.40219.1

2,136,960

15-Oct-12

16:49

x86

Microsoft.web.commandui.dll

14.0.6016.1000

137,064

15-Oct-12

16:39

x86

Controls.css

Not applicable

27,131

23-Nov-12

4:47

Not applicable

Dlgframe.css

Not applicable

1,172

23-Nov-12

4:47

Not applicable

Main.css

Not applicable

97,470

23-Nov-12

4:47

Not applicable

Webclient.css

Not applicable

6,418

23-Nov-12

4:47

Not applicable

To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Web client.

  2. Copy the files in the WEB CLIENT folder from the files that you downloaded.

  3. Paste the files into the Microsoft Dynamics NAV Web client installation directory. The Microsoft Dynamics NAV Web client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\70\Web Client

  4. Click Yes to overwrite the files in the directory.

Step 4: Replace the files in the Microsoft Office Outlook Integration installation

If you have Microsoft Office Outlook Integration installed, replace the following files in the Microsoft Office Outlook Integration installation with the hotfix files:

File name

File version

File size

Date

Time

Platform

Mapihelper.dll

7.0.34040.0

105,136

23-Nov-12

6:39

x86

Microsoft.dynamics.nav.olsync.navsyncaddin.dll

7.0.34040.0

604,912

23-Nov-12

6:39

x86

To replace the files, follow these steps.

  1. Copy the files in the OUTLOOK folder from the files that you downloaded.

  2. Paste the files into the Microsoft Office Outlook Integration directory. Microsoft Office Outlook Integration is usually installed in the following directory:

    C:\Program Files(x86)\Microsoft Office\Office XXNote The xx placeholder represents the version of Microsoft Office that you have installed.

  3. Click Yes to overwrite the files in the installation directory.

  4. Copy the following file from the files that you downloaded:

    Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.dll

  5. Paste the file into the language folders in the Microsoft Office Outlook Integration directory. The language folders are installed in the following directories:

    C:\Program Files (x86)\Microsoft Office\Office\xx-XXNote The xx-XX placeholder represents the language version, for example, en-US.

Step 5: Replace the files in the Microsoft Dynamics NAV Automated Data Capture System (ADCS) installation

If you have Automated Data Capture System (ADCS) installed, replace the following files in the Automated Data Capture System installation with the hotfix files:

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.nav.vt100plugin.exe

7.0.34040.0

72,416

23-Nov-12

6:39

x86

Vt100_w2k_and_otherclients.xsl

Not applicable

1,536

15-Oct-12

16:33

Not applicable

Vt100_xphyperterminal.xsl

Not applicable

1,752

15-Oct-12

16:33

Not applicable

To replace the files, follow these steps.

  1. Copy the files in the ADCS folder from the files that you downloaded.

  2. Paste the files into the Automated Data Capture System installation directory. Automated Data Capture System is usually installed in the following directory:

    C:\Program Files (x86)\Microsoft Dynamics NAV\70\Automated Data Capture System

  3. Click Yes to overwrite the files in the directory.


How to install a Microsoft Dynamics NAV 2009 hotfix or an update file

The Microsoft Dynamics NAV 2009 platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV 2009 hotfix or an update, you must replace the existing Microsoft Dynamics NAV 2009 installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.34045.0

313,504

24-Nov-12

16:41

x86

Fin.exe

6.0.34045.0

12,604,064

24-Nov-12

16:32

x86

Finhlink.exe

6.0.34045.0

452,784

24-Nov-12

16:41

x86

Finsql.exe

6.0.34045.0

12,739,752

24-Nov-12

16:32

x86

Microsoft.dynamics.nav.dotnetbridge.dll

6.0.34045.0

208,096

24-Nov-12

16:32

x86

Microsoft.dynamics.nav.transformation.reporting.dll

6.0.34045.0

114,432

24-Nov-12

16:32

x86

Nc_netb.dll

6.0.34045.0

17,064

24-Nov-12

16:41

x86

Nc_tcp.dll

6.0.34045.0

19,112

24-Nov-12

16:41

x86

Nc_tcps.dll

6.0.34045.0

25,768

24-Nov-12

16:41

x86

Ndbcs.dll

6.0.34045.0

1,140,904

24-Nov-12

16:41

x86

Slave.exe

6.0.34045.0

38,568

24-Nov-12

16:41

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Classic Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Classic

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.1094

72,000

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.1094

702,776

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.1094

104,776

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.1094

35,144

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.1094

92,480

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.1094

67,928

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.1094

84,296

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.1094

2,222,424

16-Nov-12

6:30

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.1094

1,173,832

16-Nov-12

6:30

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.34045.0

211,176

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.client.exe

6.0.34045.0

149,720

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.34045.0

112,896

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.34045.0

542,944

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.34045.0

358,632

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,680

24-Nov-12

13:06

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.34045.0

2,021,592

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.types.dll

6.0.34045.0

592,088

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.watson.dll

6.0.34045.0

43,224

24-Nov-12

16:31

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,488

24-Nov-12

16:41

x86

To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,696

24-Nov-12

16:41

x86

Microsoft.dynamics.nav.language.dll

6.0.34045.0

2,021,592

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.ncl.dll

6.0.34045.0

641,232

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.server.exe

6.0.34045.0

141,528

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.service.dll

6.0.34045.0

149,720

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.34045.0

76,008

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.34045.0

149,744

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.types.dll

6.0.34045.0

592,088

24-Nov-12

16:31

x86

Microsoft.dynamics.nav.watson.dll

6.0.34045.0

43,224

24-Nov-12

16:31

x86

Nclcsrt.etx

Not applicable

90,329

24-Nov-12

8:30

Not applicable

Nclcsrt.stx

Not applicable

92,128

24-Nov-12

8:30

Not applicable

Nclcsrts.dll

6.0.34045.0

1,457,328

24-Nov-12

16:41

x86

Ndbcs.dll

6.0.34045.0

1,140,904

24-Nov-12

16:41

x86

To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Database Server installation

If you have Microsoft Dynamics NAV Database Server installed, replace the following files in the Microsoft Dynamics NAV Database Server installation by using the hotfix or the update files.

Note If you are running the SQL Server option, skip this step.

File name

File version

File size

Date

Time

Platform

Atl71.dll

7.10.3077.0

95,400

24-Nov-12

16:41

x86

Dbm.dll

6.0.34045.0

313,504

24-Nov-12

16:41

x86

Fin.etx

Not applicable

190,020

24-Nov-12

8:02

Not applicable

Fin.stx

Not applicable

220,559

24-Nov-12

8:02

Not applicable

Hotcopy.exe

6.0.34045.0

927,912

24-Nov-12

16:41

x86

Navdbmsnapin.msc

Not applicable

63,130

29-Mar-12

7:39

Not applicable

Ndsm.dll

6.0.34045.0

563,880

24-Nov-12

16:41

x86

Ndsmcontrol.dll

6.0.34045.0

430,768

24-Nov-12

16:41

x86

Server.exe

6.0.34045.0

1,167,016

24-Nov-12

16:41

x86

Slave.exe

6.0.34045.0

38,568

24-Nov-12

16:41

x86

Stopsrv.exe

6.0.34045.0

744,616

24-Nov-12

16:41

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Database Server.

  2. Locate the Microsoft Dynamics NAV Database Server installation directory. The Microsoft Dynamics NAV Database Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Database Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded to the Microsoft Dynamics NAV Database Server installation directory.

  5. Click Yes to overwrite the files in the installation directory.

  6. Start the Microsoft Dynamics NAV Database Server.

Step 5: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.34045.0

313,504

24-Nov-12

16:41

x86

Nas.exe

6.0.34045.0

2,200,736

24-Nov-12

16:32

x86

Nassql.exe

6.0.34045.0

2,310,824

24-Nov-12

16:32

x86

Ndbcs.dll

6.0.34045.0

1,140,904

24-Nov-12

16:41

x86

Slave.exe

6.0.34045.0

38,568

24-Nov-12

16:41

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Application Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

Step 6: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files.

File name

File version

File size

Date

Time

Platform

Cf.h

Not applicable

57,950

24-Nov-12

13:05

Not applicable

Cfront.dll

6.0.34045.0

1,432,232

24-Nov-12

16:41

x86

Cfront.ocx

6.0.34045.0

112,808

24-Nov-12

16:41

x86

Cfrontsql.dll

6.0.34045.0

1,645,744

24-Nov-12

16:41

x86

Libload.c

Not applicable

31,718

24-Nov-12

6:56

Not applicable

Microsoft.dynamics.nav.cfront.cfrontdotnet.dll

6.0.34045.0

182,512

24-Nov-12

16:32

x86

Microsoft.dynamics.nav.cfront.cfrontdotnet.xml

Not applicable

443,045

24-Nov-12

7:16

Not applicable

Sample.c

Not applicable

28,718

24-Nov-12

6:56

Not applicable

Sample.exe

6.0.34045.0

32,936

24-Nov-12

16:41

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Choose the SDK to update, either C/Front or Communication Components.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.

  5. Click Yes to overwrite the files in the directory.

Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 7: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.

File name

File version

File size

Date

Time

Platform

Cfront.dll

6.0.34045.0

1,432,232

24-Nov-12

16:41

x86

Dbm.dll

6.0.34045.0

313,504

24-Nov-12

16:41

x86

Nc_netb.dll

6.0.34045.0

17,064

24-Nov-12

16:41

x86

Nc_tcp.dll

6.0.34045.0

19,112

24-Nov-12

16:41

x86

Nc_tcps.dll

6.0.34045.0

25,768

24-Nov-12

16:41

x86

Nodbc.dll

6.0.34045.0

2,144,424

24-Nov-12

16:41

x86

Nodbc.xml

Not applicable

1,209

29-Mar-12

7:38

Not applicable

Nodbccfg.cfg

6.0.34045.0

726,016

24-Nov-12

8:05

Not applicable

Nodbccfg.xml

Not applicable

2,538

29-Mar-12

7:38

Not applicable

Slave.exe

6.0.34045.0

38,568

24-Nov-12

16:41

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\ODBC

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.

  4. Click Yes to overwrite the files in the directory.

Step 8: Replace the Communication Component


Replace the following files.

File name

File version

File size

Date

Time

Platform

Msmqbusadapter.dll

6.0.34045.0

283,832

24-Nov-12

16:41

x86

Npipebusadapter.dll

6.0.34045.0

257,208

24-Nov-12

16:41

x86

Nscomcom2.dll

6.0.34045.0

237,744

24-Nov-12

16:41

x86

Socketbusadapter.dll

6.0.34045.0

281,792

24-Nov-12

16:41

x86

To replace the files, follow these steps.

  1. Locate the Communication Component directory. The communication component is usually installed in the following directory:

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV Communication Component directory.

  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 2013

  • Microsoft Dynamics NAV 2009 R2 with hotfix 2770147 installed

  • Microsoft Dynamics NAV 2009 SP1 with hotfix 2770147 installed

Special note for Microsoft Dynamics NAV 2009 Service Pack 1
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2Customer

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:

  • Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    2496107 Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1

  • Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:

    Install and Upgrade Instructions for Microsoft Dynamics NAV 2009 R2

For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner

How to Find the Build Number in Microsoft Dynamics NAVCustomer

How to Find the Build Number in Microsoft Dynamics NAV

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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