Symptoms

  • You install Application Jukebox on a computer that is running one of the following operating systems:

    • 64-bit versions of Windows Vista

    • Windows Server 2008

    • 64-bit versions of Windows 7

    • Windows Server 2008 R2

  • You stream a 32-bit version of an application that is virtualized on the system by using a filter driver.

  • You try to start the application.

In this scenario, you encounter one of the following problems:

  • The application crashes.

  • The operating system crashes.

  • A stop error occurs.


Note The problem that you encountered depends on the kind of application.

Cause

This issue occurs because root path redirection behaves incorrectly under Windows 32-bit on Windows 64-bit (WOW64) mode. Under WOW64 mode, if the same component is installed and then is registered as both a 32-bit binary file and a 64-bit binary file, the WOW64 registry operation redirects to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SOFT1 instead of to HKEY_LOCAL_MACHINE\SOFTWARE\SOFT1 to avoid collision. However, the filter driver may also redirect to an open registry key for the application virtualization. This behavior can cause this issue.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server

  • Windows Server Service Pack 2 (SP2)

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wow64.dll

6.1.7600.20940

243,200

08-Apr-2011

07:30

x64

Wow64cpu.dll

6.1.7600.20940

13,312

08-Apr-2011

07:30

x64

Wow64win.dll

6.1.7600.20940

361,984

08-Apr-2011

07:30

x64

Wow64.dll

6.1.7601.21700

243,200

08-Apr-2011

07:25

x64

Wow64cpu.dll

6.1.7601.17514

13,312

20-Nov-2010

13:27

x64

Wow64win.dll

6.1.7601.21700

361,984

08-Apr-2011

07:25

x64

Acwow64.dll

6.1.7600.20940

44,032

08-Apr-2011

06:56

x86

Instnm.exe

6.1.7600.20940

7,680

08-Apr-2011

04:44

x86

Ntvdm64.dll

6.1.7600.20940

14,336

08-Apr-2011

06:57

x86

Setup16.exe

3.1.0.1918

25,600

08-Apr-2011

06:56

x86

User.exe

6.1.7600.20940

2,048

08-Apr-2011

04:44

x86

Wow32.dll

6.1.7600.20940

5,120

08-Apr-2011

06:54

x86

Acwow64.dll

6.1.7601.21700

44,032

08-Apr-2011

06:35

x86

Instnm.exe

6.1.7601.21700

7,680

08-Apr-2011

04:29

x86

Ntvdm64.dll

6.1.7601.21700

14,336

08-Apr-2011

06:40

x86

Setup16.exe

3.1.0.1918

25,600

08-Apr-2011

06:34

x86

User.exe

6.1.7601.21700

2,048

08-Apr-2011

04:29

x86

Wow32.dll

6.1.7601.21700

5,120

08-Apr-2011

06:33

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ia32exec.bin

6.8.6808.0

8,781,824

10-Jun-2009

21:15

Not applicable

Wow64.dll

6.1.7600.20940

580,608

08-Apr-2011

06:28

IA-64

Wow64win.dll

6.1.7600.20940

716,800

08-Apr-2011

06:28

IA-64

Wowia32x.dll

6.8.6807.0

88,576

08-Apr-2011

06:28

IA-64

Ia32exec.bin

6.8.6808.0

8,781,824

05-Nov-2010

02:22

Not applicable

Wow64.dll

6.1.7601.21700

580,608

08-Apr-2011

06:28

IA-64

Wow64cpu.dll

6.1.7601.17514

37,376

20-Nov-2010

10:28

IA-64

Wow64win.dll

6.1.7601.21700

716,800

08-Apr-2011

06:28

IA-64

Wowia32x.dll

6.8.6807.0

88,576

08-Apr-2011

06:28

IA-64

Acwow64.dll

6.1.7600.20940

44,032

08-Apr-2011

06:56

x86

Instnm.exe

6.1.7600.20940

7,680

08-Apr-2011

04:44

x86

Ntvdm64.dll

6.1.7600.20940

14,336

08-Apr-2011

06:57

x86

Setup16.exe

3.1.0.1918

25,600

08-Apr-2011

06:56

x86

User.exe

6.1.7600.20940

2,048

08-Apr-2011

04:44

x86

Wow32.dll

6.1.7600.20940

5,120

08-Apr-2011

06:54

x86

Acwow64.dll

6.1.7601.21700

44,032

08-Apr-2011

06:35

x86

Instnm.exe

6.1.7601.21700

7,680

08-Apr-2011

04:29

x86

Ntvdm64.dll

6.1.7601.21700

14,336

08-Apr-2011

06:40

x86

Setup16.exe

3.1.0.1918

25,600

08-Apr-2011

06:34

x86

User.exe

6.1.7601.21700

2,048

08-Apr-2011

04:29

x86

Wow32.dll

6.1.7601.21700

5,120

08-Apr-2011

06:33

x86

Windows Vista and Windows Server 2008 file information notes


The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are
listed separately
. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntvdm64.dll

6.0.6001.22924

16,384

24-May-2011

14:54

x64

Wow64.dll

6.0.6001.22924

234,496

24-May-2011

14:56

x64

Wow64cpu.dll

6.0.6001.22924

17,408

24-May-2011

14:56

x64

Wow64win.dll

6.0.6001.22924

301,568

24-May-2011

14:56

x64

Ntvdm64.dll

6.0.6002.22650

16,384

24-May-2011

15:19

x64

Wow64.dll

6.0.6002.22650

234,496

24-May-2011

15:21

x64

Wow64cpu.dll

6.0.6002.22650

17,408

24-May-2011

15:21

x64

Wow64win.dll

6.0.6002.22650

301,568

24-May-2011

15:21

x64

Acwow64.dll

6.0.6001.22924

43,008

24-May-2011

14:34

x86

Instnm.exe

6.0.6001.22924

7,680

24-May-2011

12:49

x86

Ntvdm64.dll

6.0.6001.22924

14,336

24-May-2011

14:36

x86

Setup16.exe

3.1.0.1918

26,112

24-May-2011

12:49

x86

User.exe

6.0.6001.22924

2,560

24-May-2011

12:49

x86

Wow32.dll

6.0.6001.22924

5,120

24-May-2011

14:38

x86

Acwow64.dll

6.0.6002.22650

43,008

24-May-2011

15:08

x86

Instnm.exe

6.0.6002.22650

7,680

24-May-2011

13:00

x86

Ntvdm64.dll

6.0.6002.22650

14,336

24-May-2011

15:12

x86

Setup16.exe

3.1.0.1918

26,112

24-May-2011

13:00

x86

User.exe

6.0.6002.22650

2,560

24-May-2011

13:00

x86

Wow32.dll

6.0.6002.22650

5,120

24-May-2011

15:14

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia32exec.bin

6.5.6523.0

8,257,536

25-Feb-2010

08:47

Not Applicable

Ntvdm64.dll

6.0.6001.22924

27,648

24-May-2011

14:29

IA-64

Wow64.dll

6.0.6001.22924

523,264

24-May-2011

14:31

IA-64

Wow64cpu.dll

6.0.6001.22924

43,008

24-May-2011

14:31

IA-64

Wow64win.dll

6.0.6001.22924

617,984

24-May-2011

14:31

IA-64

Wowia32x.dll

6.5.6563.0

88,576

24-May-2011

14:31

IA-64

Ia32exec.bin

6.5.6524.0

8,262,048

15-Mar-2011

07:45

Not Applicable

Ntvdm64.dll

6.0.6002.22650

27,648

24-May-2011

15:19

IA-64

Wow64.dll

6.0.6002.22650

523,264

24-May-2011

15:20

IA-64

Wow64cpu.dll

6.0.6002.22650

43,008

24-May-2011

15:20

IA-64

Wow64win.dll

6.0.6002.22650

617,984

24-May-2011

15:20

IA-64

Wowia32x.dll

6.5.6563.0

88,576

24-May-2011

15:20

IA-64

Acwow64.dll

6.0.6001.22924

43,008

24-May-2011

14:34

x86

Instnm.exe

6.0.6001.22924

7,680

24-May-2011

12:49

x86

Ntvdm64.dll

6.0.6001.22924

14,336

24-May-2011

14:36

x86

Setup16.exe

3.1.0.1918

26,112

24-May-2011

12:49

x86

User.exe

6.0.6001.22924

2,560

24-May-2011

12:49

x86

Wow32.dll

6.0.6001.22924

5,120

24-May-2011

14:38

x86

Acwow64.dll

6.0.6002.22650

43,008

24-May-2011

15:08

x86

Instnm.exe

6.0.6002.22650

7,680

24-May-2011

13:00

x86

Ntvdm64.dll

6.0.6002.22650

14,336

24-May-2011

15:12

x86

Setup16.exe

3.1.0.1918

26,112

24-May-2011

13:00

x86

User.exe

6.0.6002.22650

2,560

24-May-2011

13:00

x86

Wow32.dll

6.0.6002.22650

5,120

24-May-2011

15:14

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about how registry keys affected by WOW64, visit the following Microsoft Developer Network (MSDN) website:

Registry keys affected by WOW64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_093bebf718ebbcf20f398d2951dd7350_31bf3856ad364e35_6.1.7600.20940_none_18f425fc29215009.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Amd64_1a69e01bca2e4bb8c15d56e5634b5644_31bf3856ad364e35_6.1.7601.21700_none_c344676d43e164be.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Amd64_1e95da2ce36c023e0ebcf65102b9a264_31bf3856ad364e35_6.1.7601.21700_none_f25af2e7a9007fe3.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Amd64_61cdad00f36e92c867c68a2a056ae07e_31bf3856ad364e35_6.1.7601.21700_none_ba6dfad5c93009ae.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Amd64_7ce80a014cc3b517df8baaadafb55017_31bf3856ad364e35_6.1.7600.20940_none_410f8fd9b174316d.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Amd64_b7ccd2f75d53498c03bb6c2675803b1a_31bf3856ad364e35_6.1.7600.20940_none_81cb6549a9aa15ac.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_c4ca9e380a01db86.manifest

File version

Not applicable

File size

11,008

Date (UTC)

08-Apr-2011

Time (UTC)

18:38

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_c6dc3aee0707d7ae.manifest

File version

Not applicable

File size

11,008

Date (UTC)

08-Apr-2011

Time (UTC)

18:38

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_cf1f488a3e629d81.manifest

File version

Not applicable

File size

12,084

Date (UTC)

08-Apr-2011

Time (UTC)

07:16

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_d130e5403b6899a9.manifest

File version

Not applicable

File size

12,084

Date (UTC)

08-Apr-2011

Time (UTC)

07:00

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_093bebf718ebbcf20f398d2951dd7350_31bf3856ad364e35_6.1.7600.20940_none_bcd72e6e70c1e7cf.manifest

File version

Not applicable

File size

696

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Ia64_1a69e01bca2e4bb8c15d56e5634b5644_31bf3856ad364e35_6.1.7601.21700_none_67276fdf8b81fc84.manifest

File version

Not applicable

File size

696

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Ia64_f67ff3313d03ecf974524f84e0f957d1_31bf3856ad364e35_6.1.7601.21700_none_0d492cc624732204.manifest

File version

Not applicable

File size

695

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Ia64_ff86b88f1d64991834d10ad204d74fa6_31bf3856ad364e35_6.1.7600.20940_none_3c817b0edde83d83.manifest

File version

Not applicable

File size

695

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Ia64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_68ada6aa51a2734c.manifest

File version

Not applicable

File size

12,845

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Ia64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_6abf43604ea86f74.manifest

File version

Not applicable

File size

12,845

Date (UTC)

08-Apr-2011

Time (UTC)

18:29

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_cf1f488a3e629d81.manifest

File version

Not applicable

File size

12,084

Date (UTC)

08-Apr-2011

Time (UTC)

07:16

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_d130e5403b6899a9.manifest

File version

Not applicable

File size

12,084

Date (UTC)

08-Apr-2011

Time (UTC)

07:00

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_04afd91fbe1cd49e810f865d0f5aec38_31bf3856ad364e35_6.0.6002.22650_none_abf2e4a917797e13.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

25-May-2011

Time (UTC)

06:44

File name

Amd64_608f5c37e98e8200f8aa5ef607f68793_31bf3856ad364e35_6.0.6001.22924_none_4d190947e0a11344.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

25-May-2011

Time (UTC)

06:44

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_c4bc70d8a8d6c93f.manifest

File version

Not Applicable

File size

14,803

Date (UTC)

24-May-2011

Time (UTC)

15:10

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_c67e71d4a6190cda.manifest

File version

Not Applicable

File size

14,803

Date (UTC)

24-May-2011

Time (UTC)

15:35

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_cf111b2add378b3a.manifest

File version

Not Applicable

File size

14,040

Date (UTC)

24-May-2011

Time (UTC)

14:43

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_d0d31c26da79ced5.manifest

File version

Not Applicable

File size

14,040

Date (UTC)

24-May-2011

Time (UTC)

15:19

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_7ed4ce11c10dba7d18a34ca95b22daca_31bf3856ad364e35_6.0.6002.22650_none_5803c156823bd97c.manifest

File version

Not Applicable

File size

1,034

Date (UTC)

25-May-2011

Time (UTC)

06:44

File name

Ia64_ecb3fa45666204230b34099ccd9101ad_31bf3856ad364e35_6.0.6001.22924_none_43755142b33e9df8.manifest

File version

Not Applicable

File size

1,034

Date (UTC)

25-May-2011

Time (UTC)

06:44

File name

Ia64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_689f794af0776105.manifest

File version

Not Applicable

File size

17,489

Date (UTC)

24-May-2011

Time (UTC)

14:43

File name

Ia64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_6a617a46edb9a4a0.manifest

File version

Not Applicable

File size

17,489

Date (UTC)

24-May-2011

Time (UTC)

15:31

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_cf111b2add378b3a.manifest

File version

Not Applicable

File size

14,040

Date (UTC)

24-May-2011

Time (UTC)

14:43

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_d0d31c26da79ced5.manifest

File version

Not Applicable

File size

14,040

Date (UTC)

24-May-2011

Time (UTC)

15:19

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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