Symptoms

You have a computer that is running Windows Server 2008 and that supports Windows Hardware Error Architecture (WHEA). However, when an application or a driver triggers a nonmaskable interrupt (NMI) to forcibly generate a memory dump file, the system stops responding (hangs).

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 Service Pack 2 installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the original release of Windows Server 2008.

  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. The MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Pshed.dll

6.0.6002.22242

49,208

08-Oct-2009

16:15

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Pshed.dll

6.0.6002.22242

53,816

08-Oct-2009

16:15

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Pshed.dll

6.0.6002.22242

106,040

08-Oct-2009

16:06

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Package_1_for_kb971877~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

2,428

13-Oct-2009

02:23

Not Applicable

Package_2_for_kb971877~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

2,266

13-Oct-2009

02:23

Not Applicable

Package_3_for_kb971877~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

2,266

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_client_2~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,693

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_client~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,430

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,689

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_sc~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,422

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,693

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_server~31bf3856ad364e35~x86~~6.0.2.0.mum

Not Applicable

1,430

13-Oct-2009

02:23

Not Applicable

X86_a1e08919b68326e6a356c6ca7905458f_31bf3856ad364e35_6.0.6002.22242_none_2e7ea806804cfbb9.manifest

Not Applicable

693

13-Oct-2009

02:23

Not Applicable

X86_microsoft-windows-pshed_31bf3856ad364e35_6.0.6002.22242_none_5e39ba7f43771b10.manifest

Not Applicable

14,768

08-Oct-2009

17:12

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Amd64_a6f8e15ca2cdea35fd08d4f2ade28ebc_31bf3856ad364e35_6.0.6002.22242_none_1655d3e949fc2968.manifest

Not Applicable

697

13-Oct-2009

02:23

Not Applicable

Amd64_microsoft-windows-pshed_31bf3856ad364e35_6.0.6002.22242_none_ba585602fbd48c46.manifest

Not Applicable

14,776

08-Oct-2009

21:02

Not Applicable

Package_1_for_kb971877~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

2,446

13-Oct-2009

02:23

Not Applicable

Package_2_for_kb971877~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

2,282

13-Oct-2009

02:23

Not Applicable

Package_3_for_kb971877~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

2,282

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,705

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_client~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,438

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_sc_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,701

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,430

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,705

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_server~31bf3856ad364e35~amd64~~6.0.2.0.mum

Not Applicable

1,438

13-Oct-2009

02:23

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_64b56bccb2b30d622ca552d794cbdab8_31bf3856ad364e35_6.0.6002.22242_none_6a478b03b7465629.manifest

Not Applicable

695

13-Oct-2009

02:23

Not Applicable

Ia64_microsoft-windows-pshed_31bf3856ad364e35_6.0.6002.22242_none_5e3b5e754375240c.manifest

Not Applicable

14,772

08-Oct-2009

16:45

Not Applicable

Package_1_for_kb971877~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

2,108

13-Oct-2009

02:23

Not Applicable

Package_2_for_kb971877~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

2,108

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_sc_1~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,529

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_sc~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,426

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_server_1~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,533

13-Oct-2009

02:23

Not Applicable

Package_for_kb971877_server~31bf3856ad364e35~ia64~~6.0.2.0.mum

Not Applicable

1,434

13-Oct-2009

02:23

Not Applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×