Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


A Thunderbolt device may stop working properly in Windows 10 in the following scenarios:

Scenario 1: When you rapidly and repeatedly insert and remove a Thunderbolt device, the Thunderbolt port may stop responding. Once the Thunderbolt port is in this state, it no longer recognizes any attached device.

Scenario 2: When you swap two Thunderbolt devices while the PC is in a hibernation state, the connected Thunderbolt devices may not function properly after the PC resumes from hibernation. The Device Manager indicates the devices are not functioning with a yellow exclamation mark and Error Code 31.


Scenario 1: This issue occurs because the Thunderbolt controller is inaccessible at the time the driver tries to access it.

Scenario 2: This scenario may result in incorrectly configured Thunderbolt ports.


To resolve these issues, disconnect all devices attached to the Thunderbolt ports, wait 5 seconds, and then reattach the devices.

Scenario 2 is resolved in the Windows 10 Fall Creators Update (version 1709). To check that you’ve installed the latest Windows Updates, select the Start button, then select Settings > Update & security > Windows Update . Then select Check for updates.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!