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Symptoms

Consider the following scenario:

  • You install the Terminal Services Session Broker (TS Session Broker) role service on a computer that is running Windows Server 2008.

  • You route user connection requests to a terminal server farm.

  • A server in the terminal server farm becomes unavailable. For example, the server is turned off.

In this scenario, the TS Session Broker service still routes user connection requests to the offline server for a long time. For example, the service sends requests to the offline server for 2 hours after the server becomes unavailable.

Cause

This issue occurs because the TS Session Broker service does not handle a returned error correctly.

Note This error is received when the service tries to query session information from the offline server.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

Additionally, you must have Terminal Services Session Broker (TS Session Broker) role service installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

NoteĀ If you stop the TS Session Broker service before you install the hotfix, you do not have to restart the computer.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Terminalserversessiondirectoryrole.cmd

Not applicable

243

04-Mar-2010

05:49

Not applicable

Tssdis.exe

6.0.6001.22834

128,000

13-Jan-2011

13:28

x86

Tssessiondirectory.events.xml

Not applicable

393

04-Mar-2010

05:49

Not applicable

Terminalserversessiondirectoryrole.cmd

Not applicable

243

03-Apr-2009

20:50

Not applicable

Tssdis.exe

6.0.6002.22570

128,000

13-Jan-2011

14:12

x86

Tssessiondirectory.events.xml

Not applicable

393

03-Apr-2009

20:50

Not applicable

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Terminalserversessiondirectoryrole.cmd

Not applicable

243

26-Feb-2010

04:07

Not applicable

Tssdis.exe

6.0.6001.22834

157,184

13-Jan-2011

13:52

x64

Tssessiondirectory.events.xml

Not applicable

393

26-Feb-2010

04:07

Not applicable

Terminalserversessiondirectoryrole.cmd

Not applicable

243

03-Apr-2009

20:43

Not applicable

Tssdis.exe

6.0.6002.22570

157,184

13-Jan-2011

14:33

x64

Tssessiondirectory.events.xml

Not applicable

393

03-Apr-2009

20:43

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

1,596

Date (UTC)

13-Jan-2011

Time (UTC)

22:15

Platform

Not applicable

File name

X86_060cab6400e754d0b9356e236fb5ff1d_31bf3856ad364e35_6.0.6002.22570_none_560cd3b7acfa014f.manifest

File version

Not applicable

File size

728

Date (UTC)

13-Jan-2011

Time (UTC)

22:15

Platform

Not applicable

File name

X86_35d8df51ca4c049847ad7c2663f3e3e5_31bf3856ad364e35_6.0.6001.22834_none_2c332899b278bbd1.manifest

File version

Not applicable

File size

728

Date (UTC)

13-Jan-2011

Time (UTC)

22:15

Platform

Not applicable

File name

X86_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6001.22834_none_f3e9a94eec5649ee.manifest

File version

Not applicable

File size

31,385

Date (UTC)

13-Jan-2011

Time (UTC)

15:04

Platform

Not applicable

File name

X86_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6002.22570_none_f5a0da5ee9a0a97a.manifest

File version

Not applicable

File size

31,385

Date (UTC)

13-Jan-2011

Time (UTC)

16:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_94099683f6fd89cae6adf99480c02545_31bf3856ad364e35_6.0.6001.22834_none_7f3c40a4b8956901.manifest

File version

Not applicable

File size

732

Date (UTC)

13-Jan-2011

Time (UTC)

22:15

Platform

Not applicable

File name

Amd64_9707ce53857840dd577149052007dc17_31bf3856ad364e35_6.0.6002.22570_none_556ff9bee2d90686.manifest

File version

Not applicable

File size

732

Date (UTC)

13-Jan-2011

Time (UTC)

22:15

Platform

Not applicable

File name

Amd64_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6001.22834_none_500844d2a4b3bb24.manifest

File version

Not applicable

File size

31,419

Date (UTC)

13-Jan-2011

Time (UTC)

15:31

Platform

Not applicable

File name

Amd64_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6002.22570_none_51bf75e2a1fe1ab0.manifest

File version

Not applicable

File size

31,419

Date (UTC)

13-Jan-2011

Time (UTC)

16:46

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,606

Date (UTC)

13-Jan-2011

Time (UTC)

22:15

Platform

Not applicable

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