To successfully remove a device, follow the steps below. You'll need to complete all steps for both your Android device and your PC in order to successfully unlink your device.
Step 1: Complete unlinking steps on your Android and Surface Duo devices
Start by checking which mobile app your Android device has. Refer to this list to see if your device supports Link to Windows (pre-installed). If your device is not in this list, skip to the next section.
If you have the Link to Windows (pre-installed) app on your Android device:
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Go to Settings > Connected Devices > Link to Windows > About Link to Windows.
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Swipe downwards from the top of your screen to reveal Quick Panel, and then select Link to Windows.
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Click your Microsoft account.
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Scroll down to Link to Windows where you will see your previously used Microsoft account and email address.
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Click Remove account.
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Move on to the "Step 2" section further below to finish unlinking.
If you have Link to Windows on your Surface Duo:
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Open the Link to Windows app by going into the Quick Access panel, and then tap and hold the Link to Windows icon.
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Tap Account, and then tap the email address.
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Scroll down to Your account - Link to Windows, and then click the email address.
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Click Remove account.
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Move on to the "Step 2" section further below to finish unlinking.
If you have Link to Windows (downloaded) on other select Android devices:
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On your select Android device, open the Link to Windows app.
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In the upper right-hand corner, tap the Settings icon.
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Tap Accounts.
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Find the Microsoft account, and then tap Sign out.
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Move on to the "Step 2" section below to finish unlinking.
Step 2: Complete unlinking steps on your PC
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On your PC, open your browser, go to https://account.microsoft.com/devices/android-ios, and then sign in with your Microsoft account.
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You’ll be presented with a list of all your connected devices. For each, select Unlink.
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Go back to the Phone Link on your PC, and then close and reopen the app to apply the unlinking changes.
Your device is now unlinked. You can continue to use any other linked devices with the Phone Link . If you'd like to use an unlinked device with Phone Link again in the future, you will need to relink such devices again.
