Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • The computer is running Windows MultiPoint Server 2011.

  • The computer is configured to start the screen saver when the computer starts.

In this scenario, the following issues can occur:

  • For stations that are configured for auto-logon, the auto-logon process does not continue until the screen saver is dismissed by input¬†from the keyboard or from the mouse.

  • For stations that are configured for manual logon, the screen saver is displayed instead of the logon screen, and the screen saver does not respond immediately to input from the keyboard or from the mouse.


This issue occurs because the Remote Desktop Services service has not started yet.


To resolve this problem, install the update rollup that is described in the following Microsoft Knowledge Base article:

2555129 Update Rollup 1 for Windows MultiPoint Server 2011


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!