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Applies to: System Center 2019 Data Protection Manager


This article describes the issues that are fixed in Update Rollup 3 for Microsoft System Center Data Protection Manager 2019. This article also contains the installation instructions for this update.

Note: Existing Data Protection Manager to Microsoft Azure customers should upgrade to the latest agent (version 2.0.9205.0 or a later version). If the latest agent is not installed, online backups may fail, and no Data Protection Manager to Microsoft Azure operation will work.

Issues that are fixed

This update fixes the following issues:

  • Restore of Windows Server 2016 NTFS deduped volumes with DPM 2019 running on Windows Server 2019 results in corrupted files.

  • Volume to volume migration might fail if there are recovery points that got deleted from the disk.

  • Unable to re-protect the inactive BMR or system protection server workloads because the size calculation in wizard never completes.

  • Backup fails because the protection agent was temporarily unable to respond as it was in an unexpected state.

  • Backup fails due to the error: replica couldn’t be mounted or unmounted due to open handle on the replica.

  • Recovery point schedule is not displayed in Protection Group summary for file-folder or volume backup.

  • DPM service crash occurs when DPMRA is forcefully disconnected, and DPM is unable  to get the OS version of protected machine, while processing the backup failure.

  • Consistency check might fail with Access denied error,  if there is another open handle by a different process, on the volume to be mounted by DPM.

  • DPM Management console might crash while creating a Protection Group, when underlying storage is legacy storage.

  • In some scenarios, DPM Management console might not display Protection Group details in the Details pane.

  • DPM Management console might crash, when navigating to alerts in Monitoring tab or when the job information is getting updated on Recovery wizard.

  • DPM Management console might crash when recovering VMware VMs using an External DPM server.

  • DPM Management console might crash while re-cataloging an imported tape that contains VMWare backups, and then clicking Recovery tab.

In addition to the above fixes, all the issues fixed in SC DPM 2016 Update Rollup 10, and prior UR for DPM 2016  are also includedin SC DPM 2019 UR3.

Note: A fresh installation of the Update Rollup agent could cause a restart of the protected server.

Known issue

After upgrading to Update Rollup 3, DPM Remote Administration Console might fail to connect to the DPM server, with an error The DPM Administrator Console version is incompatible with the DPM server version. See the Release notes for workaround.

How to obtain Update Rollup 3 for System Center Data Protection Manager 2019

Update packages for Data Protection Manager are available from Microsoft Update or by manual download.

Microsoft Update

To obtain and install an update package from Microsoft Update, follow these steps on a computer that has a Data Protection Manager component installed:

  1. Click Start, and then click Control Panel.

  2. In Control Panel, double-click Windows Update.

  3. In the Windows Update window, click Check Online for updates from Microsoft Update.

  4. Click Important updates are available.

  5. Select the Update Rollup package, and then click OK.

  6. Click Install updates to install the update package.

Manual download

Go to the following website to manually download the update package from the Microsoft Update Catalog:

Download the Data Protection Manager update package now.

For information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Virus-scan claim

Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.

Installation instructions for Data Protection Manager

To install this update for Data Protection Manager, follow these steps:

  1. Before you install this update, make a backup of the Data Protection Manager database.

  2. Install this rollup package on the server that's running System Center Data Protection Manager 2019. To do this, run Microsoft Update on the server.

  3. In the Data Protection Manager Administrator Console, update the protection agents. To do this, use one of the following methods.

Note: You need to restart protected servers in order to create or change protection groups.

Method 1: Update the protection agents from the Data Protection Manager Administrator Console

  1. Open the Data Protection Manager Administrator Console.

  2. Click the Management tab, and then click the Agents tab.

  3. In the Protected Computer list, select a computer, and then click Update on the Action pane.

  4. Click Yes, and then click Update Agents.

Method 2: Update the protection agents on the protected servers

  1. Obtain the updated protection agent package from the installation directory of the System Center Data Protection Manager 2019 server at following path: agents\RA\10.19.458.0\amd64\1033\DPMProtectionAgent_KB5001202.msp

  2. Run the DPMProtectionAgent.msp package on each protected server.

  3. Open the Data Protection Manager Administrator Console on the System Center Data Protection Manager server 2019.

  4. Click the Management tab, and then click the Agents tab. Select the protected server, refresh the information, and then verify that the agent version number is 10.19.458.0

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