Symptoms

When you use Internet Explorer 8 to browser a website for some time on a computer that runs Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1, some user interface buttons such as the back or forward button stops working and Internet Explorer may crash.

Note You have to restart the main windows of Internet Explorer 8 to recover from this issue.

Cause

This issue occurs because of a resource leak in Internet Explorer 8. When you browse websites that trigger this resource leak while the frame process runs, the issue occurs.

Note By default, the Loosely Coupled Internet Explorer (LCIE) feature is enabled in Internet Explorer 8. When the LCIE feature is enabled, the frame process may continue to run until Windows is shut down or restarted.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes Important Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ieframe.dll

8.0.7601.22597

11,020,800

24-Feb-2014

17:39

x86

Ieframe.ptxml

Not applicable

13,270

13-Jul-2009

20:45

Not applicable

Ieui.dll

8.0.7600.16385

176,640

14-Jul-2009

01:15

x86

For all supported x64-based versions of Windows Server 2008 R2 and of Windows 7

File name

File version

File size

Date

Time

Platform

Ieframe.dll

8.0.7601.22597

12,296,192

24-Feb-2014

18:56

x64

Ieframe.ptxml

Not applicable

13,270

13-Jul-2009

20:36

Not applicable

Ieui.dll

8.0.7600.16385

247,808

14-Jul-2009

01:41

x64

Ieframe.dll

8.0.7601.22597

11,020,800

24-Feb-2014

17:39

x86

Ieui.dll

8.0.7600.16385

176,640

14-Jul-2009

01:15

x86

Wow64_ieframe.ptxml

Not applicable

13,270

13-Jul-2009

20:45

Not applicable

For all supported IA64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ieframe.dll

8.0.7601.22597

18,782,720

24-Feb-2014

14:28

IA-64

Ieframe.ptxml

Not applicable

13,270

13-Jul-2009

20:36

Not applicable

Ieui.dll

8.0.7601.22597

519,168

24-Feb-2014

14:28

IA-64

Ieframe.dll

8.0.7601.22597

11,020,800

24-Feb-2014

17:39

x86

Ieui.dll

8.0.7600.16385

176,640

14-Jul-2009

01:15

x86

Wow64_ieframe.ptxml

Not applicable

13,270

13-Jul-2009

20:45

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_2cd3495c1abd9b954f4ac41407ef184c_31bf3856ad364e35_8.0.7601.22597_none_9b54b65851456b8d.manifest

File version

Not applicable

File size

695

Date (UTC)

05-Mar-2014

Time (UTC)

17:04

Platform

Not applicable

File name

X86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_819a235d9cbf02a2.manifest

File version

Not applicable

File size

201,049

Date (UTC)

05-Mar-2014

Time (UTC)

17:07

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008 R2 and of Windows 7

File property

Value

File name

Amd64_491ce29b6f10d3afe3aaa4a1b3d037b3_31bf3856ad364e35_8.0.7601.22597_none_3a4df8de9a1b2abb.manifest

File version

Not applicable

File size

699

Date (UTC)

05-Mar-2014

Time (UTC)

17:04

Platform

Not applicable

File name

Amd64_55536f17ac79180fd31d0c18ef48c26e_31bf3856ad364e35_8.0.7601.22597_none_5dfd6dd04fda7e0c.manifest

File version

Not applicable

File size

1,040

Date (UTC)

05-Mar-2014

Time (UTC)

17:04

Platform

Not applicable

File name

Amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_ddb8bee1551c73d8.manifest

File version

Not applicable

File size

201,053

Date (UTC)

05-Mar-2014

Time (UTC)

17:10

Platform

Not applicable

File name

Wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_e80d6933897d35d3.manifest

File version

Not applicable

File size

199,054

Date (UTC)

05-Mar-2014

Time (UTC)

17:10

Platform

Not applicable

Additional files for all supported IA64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_d04e164adafc0be00e1ab902f5936400_31bf3856ad364e35_8.0.7601.22597_none_cb5400fd045e5881.manifest

File version

Not applicable

File size

1,038

Date (UTC)

05-Mar-2014

Time (UTC)

17:04

Platform

Not applicable

File name

Ia64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_819bc7539cbd0b9e.manifest

File version

Not applicable

File size

186,791

Date (UTC)

24-Feb-2014

Time (UTC)

17:59

Platform

Not applicable

File name

Wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.22597_none_e80d6933897d35d3.manifest

File version

Not applicable

File size

199,054

Date (UTC)

05-Mar-2014

Time (UTC)

17:04

Platform

Not applicable


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