This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Vertical scroll-bar works incorrectly under specific circumstances in dialog boxes in Microsoft Dynamics NAV 2009. For example, assume that you add 9 text lines, an item line, and 12 text lines in order. Then, you resize the height of the Sales Order dialog box so that the item line is displayed as the first visible line. When you put the cursor on the item line and then move the cursor one line down, the vertical scroll-bar indicates that you are on the first line although it is incorrect. Therefore, it seems that there are no more lines available. This problem occurs in the following products:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail. The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password. If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.33910.0

313,552

12-Oct-2012

16:25

x86

Fin.exe

6.0.33910.0

12,603,600

12-Oct-2012

16:16

x86

Finhlink.exe

6.0.33910.0

452,824

12-Oct-2012

16:25

x86

Finsql.exe

6.0.33910.0

12,738,776

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.dotnetbridge.dll

6.0.33910.0

208,144

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.transformation.reporting.dll

6.0.33910.0

114,472

12-Oct-2012

16:16

x86

Nc_netb.dll

6.0.33910.0

17,112

12-Oct-2012

16:25

x86

Nc_tcp.dll

6.0.33910.0

19,160

12-Oct-2012

16:25

x86

Nc_tcps.dll

6.0.33910.0

25,816

12-Oct-2012

16:25

x86

Ndbcs.dll

6.0.33910.0

1,140,944

12-Oct-2012

16:25

x86

Slave.exe

6.0.33910.0

38,608

12-Oct-2012

16:25

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Classic Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Classic

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.1060

72,048

12-Oct-2012

06:30

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.1060

702,816

12-Oct-2012

06:30

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.1060

104,816

12-Oct-2012

06:30

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.1060

35,192

12-Oct-2012

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.1060

92,528

12-Oct-2012

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.1060

67,968

12-Oct-2012

06:30

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.1060

84,336

12-Oct-2012

06:31

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.1060

2,222,472

12-Oct-2012

06:31

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.1060

1,173,872

12-Oct-2012

06:31

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.33910.0

211,216

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.client.exe

6.0.33910.0

149,760

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.33910.0

112,936

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.33910.0

542,984

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.33910.0

358,680

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,680

12-Oct-2012

13:03

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.33910.0

2,021,640

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.types.dll

6.0.33910.0

592,128

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.watson.dll

6.0.33910.0

43,264

12-Oct-2012

16:16

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,528

12-Oct-2012

16:25

x86

To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,744

12-Oct-2012

16:25

x86

Microsoft.dynamics.nav.language.dll

6.0.33910.0

2,021,640

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.ncl.dll

6.0.33910.0

641,280

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.server.exe

6.0.33910.0

141,568

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.service.dll

6.0.33910.0

149,768

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.33910.0

76,056

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.33910.0

149,792

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.types.dll

6.0.33910.0

592,128

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.watson.dll

6.0.33910.0

43,264

12-Oct-2012

16:16

x86

Nclcsrt.etx

Not applicable

90,329

12-Oct-2012

08:28

Not applicable

Nclcsrt.stx

Not applicable

92,128

12-Oct-2012

08:28

Not applicable

Nclcsrts.dll

6.0.33910.0

1,456,856

12-Oct-2012

16:25

x86

Ndbcs.dll

6.0.33910.0

1,140,944

12-Oct-2012

16:25

x86

To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Database Server installation

If you have Microsoft Dynamics NAV Database Server installed, replace the following files in the Microsoft Dynamics NAV Database Server installation by using the hotfix or the update files.Note If you are running the SQL Server option, skip this step.

File name

File version

File size

Date

Time

Platform

Atl71.dll

7.10.3077.0

95,440

12-Oct-2012

16:25

x86

Dbm.dll

6.0.33910.0

313,552

12-Oct-2012

16:24

x86

Fin.etx

Not applicable

190,020

12-Oct-2012

07:59

Not applicable

Fin.stx

Not applicable

220,559

12-Oct-2012

07:59

Not applicable

Hotcopy.exe

6.0.33910.0

927,960

12-Oct-2012

16:25

x86

Navdbmsnapin.msc

Not applicable

63,130

29-Mar-2012

07:39

Not applicable

Ndsm.dll

6.0.33910.0

563,920

12-Oct-2012

16:25

x86

Ndsmcontrol.dll

6.0.33910.0

430,816

12-Oct-2012

16:25

x86

Server.exe

6.0.33910.0

1,167,064

12-Oct-2012

16:25

x86

Slave.exe

6.0.33910.0

38,608

12-Oct-2012

16:24

x86

Stopsrv.exe

6.0.33910.0

744,664

12-Oct-2012

16:25

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Database Server.

  2. Locate the Microsoft Dynamics NAV Database Server installation directory. The Microsoft Dynamics NAV Database Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Database Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded to the Microsoft Dynamics NAV Database Server installation directory.

  5. Click Yes to overwrite the files in the installation directory.

  6. Start the Microsoft Dynamics NAV Database Server.

Step 5: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.33910.0

313,552

12-Oct-2012

16:25

x86

Nas.exe

6.0.33910.0

2,200,784

12-Oct-2012

16:16

x86

Nassql.exe

6.0.33910.0

2,309,848

12-Oct-2012

16:16

x86

Ndbcs.dll

6.0.33910.0

1,140,944

12-Oct-2012

16:25

x86

Slave.exe

6.0.33910.0

38,608

12-Oct-2012

16:25

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Application Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

Step 6: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files.

File name

File version

File size

Date

Time

Platform

Cf.h

Not applicable

57,950

12-Oct-2012

13:03

Not applicable

Cfront.dll

6.0.33910.0

1,432,280

12-Oct-2012

16:25

x86

Cfront.ocx

6.0.33910.0

112,856

12-Oct-2012

16:25

x86

Cfrontsql.dll

6.0.33910.0

1,645,272

12-Oct-2012

16:25

x86

Libload.c

Not applicable

31,718

12-Oct-2012

06:55

Not applicable

Microsoft.dynamics.nav.cfront.cfrontdotnet.dll

6.0.33910.0

182,560

12-Oct-2012

16:16

x86

Microsoft.dynamics.nav.cfront.cfrontdotnet.xml

Not applicable

443,045

12-Oct-2012

07:14

Not applicable

Sample.c

Not applicable

28,718

12-Oct-2012

06:55

Not applicable

Sample.exe

6.0.33910.0

32,984

12-Oct-2012

16:25

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Choose the SDK to update, either C/Front or Communication Components.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.

  5. Click Yes to overwrite the files in the directory.

Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 7: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.

File name

File version

File size

Date

Time

Platform

Cfront.dll

6.0.33910.0

1,432,280

12-Oct-2012

16:25

x86

Dbm.dll

6.0.33910.0

313,552

12-Oct-2012

16:25

x86

Nc_netb.dll

6.0.33910.0

17,112

12-Oct-2012

16:25

x86

Nc_tcp.dll

6.0.33910.0

19,160

12-Oct-2012

16:25

x86

Nc_tcps.dll

6.0.33910.0

25,816

12-Oct-2012

16:25

x86

Nodbc.dll

6.0.33910.0

2,144,464

12-Oct-2012

16:25

x86

Nodbc.xml

Not applicable

1,209

29-Mar-2012

07:38

Not applicable

Nodbccfg.cfg

6.0.33910.0

726,016

12-Oct-2012

08:03

Not applicable

Nodbccfg.xml

Not applicable

2,538

29-Mar-2012

07:38

Not applicable

Slave.exe

6.0.33910.0

38,608

12-Oct-2012

16:25

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\ODBC

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.

  4. Click Yes to overwrite the files in the directory.

Step 8: Replace the Communication Component

Replace the following files.

File name

File version

File size

Date

Time

Platform

Msmqbusadapter.dll

6.0.33910.0

283,880

12-Oct-2012

16:25

x86

Npipebusadapter.dll

6.0.33910.0

257,256

12-Oct-2012

16:25

x86

Nscomcom2.dll

6.0.33910.0

237,784

12-Oct-2012

16:25

x86

Socketbusadapter.dll

6.0.33910.0

281,832

12-Oct-2012

16:25

x86

To replace the files, follow these steps.

  1. Locate the Communication Component directory. The communication component is usually installed in the following directory:

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV Communication Component directory.

  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1

Special note for Microsoft Dynamics NAV 2009 Service Pack 1Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:Partner

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2Customer

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2 If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:

  • Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    2496107 Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1

  • Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:

    Install and Upgrade Instructions for Microsoft Dynamics NAV 2009 R2

For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:Partner

How to Find the Build Number in Microsoft Dynamics NAVCustomer

How to Find the Build Number in Microsoft Dynamics NAV

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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