Symptoms

When you print an image by using an XPS printer driver on a computer that is running Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7 or Windows Server 2008 R2 unexpected white lines appear in the printed image.

Cause

This issue is caused by a margin error in the XPS-to-GDI converter (XGC) that executes conversions from floating point to integer.

Resolution

For Windows 8.1 and Windows Server 2012 R2

If you are using Windows 8.1 or Windows Server 2012 R2, to resolve this issue, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:

2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014

If you are using Windows 8, Windows Server 2012, Windows 7 or Windows Server 2008 R2, to resolve this issue, install this hotfix.

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

PrerequisitesTo apply this hotfix, you must be running Windows 8, Windows Server 2012, Windows 7 Service Pact 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry informationTo apply this hotfix, you do not have to make any changes to the registry.

Restart requirementYou do not have to restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT, Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows RT, Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows RT, Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16789

385,536

02-Jan-2014

23:28

Not Applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16789

365,568

02-Jan-2014

23:35

x86

Xpsgdiconverter.dll

6.2.9200.20907

365,568

03-Jan-2014

05:46

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16789

523,264

02-Jan-2014

23:32

x64

Xpsgdiconverter.dll

6.2.9200.20907

523,264

03-Jan-2014

05:53

x64

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.16xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.20xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16789

365,568

04-Feb-2014

02:04

x86

Xpsgdiconverter.dll

6.2.9200.20928

366,592

05-Feb-2014

02:04

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16789

523,776

04-Feb-2014

02:32

x64

Xpsgdiconverter.dll

6.2.9200.20928

525,312

05-Feb-2014

02:42

x64

Xpsgdiconverter.dll

6.2.9200.16789

365,568

04-Feb-2014

02:04

x86

Xpsgdiconverter.dll

6.2.9200.20928

366,592

05-Feb-2014

02:04

x86



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT, Windows Server 8 and Windows Server 2012

Additional files for Windows RT

File name

Arm_cb1257551913aab4a13b450822060b1b_31bf3856ad364e35_6.2.9200.16789_none_3c5a61191fb54452.manifest

File version

Not Applicable

File size

713

Date (UTC)

03-Jan-2014

Time (UTC)

18:32

Platform

Not Applicable

File name

Arm_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_0f9efcccbcb01e5f.manifest

File version

Not Applicable

File size

2,522

Date (UTC)

03-Jan-2014

Time (UTC)

02:15

Platform

Not Applicable

Additional files for all supported x86-based versions of Windows 8

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_0f9c8a74bcb2ff99.manifest

File version

Not Applicable

File size

2,522

Date (UTC)

03-Jan-2014

Time (UTC)

00:39

Platform

Not Applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.20907_none_107aa7f1d5918a54.manifest

File version

Not Applicable

File size

2,522

Date (UTC)

03-Jan-2014

Time (UTC)

06:47

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_6bbb25f8751070cf.manifest

File version

Not Applicable

File size

2,524

Date (UTC)

03-Jan-2014

Time (UTC)

03:04

Platform

Not Applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.20907_none_6c9943758deefb8a.manifest

File version

Not Applicable

File size

2,524

Date (UTC)

03-Jan-2014

Time (UTC)

08:38

Platform

Not Applicable



Additional file information for Windows 7 and for Windows Server 2008 R2


Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,448

Date (UTC)

05-Feb-2014

Time (UTC)

11:57

Platform

Not applicable

File name

X86_6d67e4d241e705a5512f832be1ccab0e_31bf3856ad364e35_7.1.7601.22590_none_33b2ce04cc24178a.manifest

File version

Not applicable

File size

713

Date (UTC)

05-Feb-2014

Time (UTC)

11:57

Platform

Not applicable

File name

X86_b1975d694af9ebef1a84678608640c5f_31bf3856ad364e35_7.1.7601.18386_none_0155421cbbfa3aa1.manifest

File version

Not applicable

File size

713

Date (UTC)

05-Feb-2014

Time (UTC)

11:57

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_061a9246d4b09efb.manifest

File version

Not applicable

File size

2,588

Date (UTC)

04-Feb-2014

Time (UTC)

02:33

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_06935f4feddbbfd3.manifest

File version

Not applicable

File size

2,588

Date (UTC)

05-Feb-2014

Time (UTC)

02:33

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_355c9da68094aea35908f742329c1d42_31bf3856ad364e35_7.1.7601.18386_none_3ad69a29efcc0bf9.manifest

File version

Not applicable

File size

1,074

Date (UTC)

05-Feb-2014

Time (UTC)

11:57

Platform

Not applicable

File name

Amd64_e613005f49bf8818b37e1c469ebf8757_31bf3856ad364e35_7.1.7601.22590_none_f3a9065fb5bc277d.manifest

File version

Not applicable

File size

1,074

Date (UTC)

05-Feb-2014

Time (UTC)

11:57

Platform

Not applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_62392dca8d0e1031.manifest

File version

Not applicable

File size

2,590

Date (UTC)

04-Feb-2014

Time (UTC)

03:02

Platform

Not applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_62b1fad3a6393109.manifest

File version

Not applicable

File size

2,590

Date (UTC)

05-Feb-2014

Time (UTC)

03:10

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,456

Date (UTC)

05-Feb-2014

Time (UTC)

11:57

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_061a9246d4b09efb.manifest

File version

Not applicable

File size

2,588

Date (UTC)

04-Feb-2014

Time (UTC)

02:33

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_06935f4feddbbfd3.manifest

File version

Not applicable

File size

2,588

Date (UTC)

05-Feb-2014

Time (UTC)

02:33

Platform

Not applicable



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