There are a number of different reasons why Microsoft SwiftKey might sometimes disappear or not be selectable in your list of keyboards. We'll guide you through the main reasons below.
1 - Your Microsoft SwiftKey Keyboard keeps disappearing
Sometimes you might find your keyboard disappears while typing, or just doesn't show up at all. This is due to a bug in the platform, causing some apps to “think” that Microsoft SwiftKey is not an option as a keyboard, and will only allow the standard iOS keyboards as options.
To fix these issues, you must manually close the affected app.
To do this:
-
Double tap the home button on your device.
-
Swipe upwards on the app's thumbnail to flick it off the screen.
-
Re-open the affected app.
2 - 'Null' keyboard error message
If you tap the 'Globe' button and see 'Null' next to Microsoft SwiftKey, this indicates your Microsoft SwiftKey Keyboard has been disabled.
Restarting your device should enable Microsoft SwiftKey once again.
3 - Using Microsoft SwiftKey with Mobile Device Management apps
Devices with corporate device management apps (MDMs, IT management apps) like MaaS360, AirWatch, Meraki, MobileIron, etc. cause certain native iOS apps to not function with your Microsoft SwiftKey Keyboard. Apps which are usually impacted include Messages, Mail, Notes and Safari.
Unfortunately in such cases there is nothing we can do, as by design, MDMs disable third-party keyboards. In these instances we'd recommend taking the issue up with your IT department.
Contact us
For more help, contact support at Microsoft SwiftKey Support - Contact us
