X report and Z report do not balance in Microsoft Dynamics AX for Retail 2012 R2

This article applies to Microsoft Dynamics AX for Retail 2012 R2 for all regions.

Symptoms

When you run the X report and the Z report in Microsoft Dynamics AX for Retail 2012 R2, the reports are broken and do not balance if income/expense transactions are included.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Service branch

Aximpactanalysis.exe

Not applicable

61,136

20-Nov-2012

14:38

x86

Not applicable

Axupdate.exe

Not applicable

61,120

20-Nov-2012

14:38

x86

Not applicable

Clientoba32.msp

Not applicable

17,065,984

07-Feb-2013

05:35

Not applicable

Not applicable

Clientoba64.msp

Not applicable

17,076,224

07-Feb-2013

05:35

Not applicable

Not applicable

Commercedataexchangereal-timeservice.msp

Not applicable

30,208

07-Feb-2013

05:35

Not applicable

Not applicable

Commercedataexchangesynchservice32.msp

Not applicable

106,496

07-Feb-2013

05:35

Not applicable

Not applicable

Commercedataexchangesynchservice64.msp

Not applicable

106,496

07-Feb-2013

05:35

Not applicable

Not applicable

Components32.msp

Not applicable

353,792

07-Feb-2013

05:35

Not applicable

Not applicable

Components64.msp

Not applicable

353,792

07-Feb-2013

05:35

Not applicable

Not applicable

Objectserver32.msp

Not applicable

5,847,040

07-Feb-2013

05:35

Not applicable

Not applicable

Objectserver64.msp

Not applicable

13,799,424

07-Feb-2013

05:35

Not applicable

Not applicable

Retaildatabaseutility.msp

Not applicable

505,344

07-Feb-2013

05:35

Not applicable

Not applicable

Retailheadquarters32.msp

Not applicable

2,755,072

07-Feb-2013

05:35

Not applicable

Not applicable

Retailheadquarters64.msp

Not applicable

2,755,072

07-Feb-2013

05:35

Not applicable

Not applicable

Retailonlinechannel.msp

Not applicable

2,739,712

07-Feb-2013

05:35

Not applicable

Not applicable

Retailpos.msp

Not applicable

3,766,272

07-Feb-2013

05:35

Not applicable

Not applicable

Retailposplugins.msp

Not applicable

48,193,024

07-Feb-2013

05:34

Not applicable

RETAILPOSP

Axsetupsp.exe

6.2.139.8316

1,390,784

20-Nov-2012

14:38

x86

Not applicable

Axutillib.dll

6.2.120.0

929,472

07-Feb-2013

05:58

x86

Not applicable

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

19-Nov-2012

05:16

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

387,288

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

379,096

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

379,096

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

370,904

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

383,192

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

395,480

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

379,096

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

387,288

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

379,096

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

379,096

07-Feb-2013

06:06

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

379,096

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

395,480

07-Feb-2013

05:58

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

375,000

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

415,960

07-Feb-2013

06:05

x86

Not applicable

Axsetupsp.resources.dll

6.2.147.8303

370,904

07-Feb-2013

06:05

x86

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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