This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you do not have permission to access the Application Object Server (AOS) that is defined by the default Microsoft Dynamics AX configuration that uses the Excel add-in in Microsoft Dynamics AX 2012. In this situation, if the default Microsoft Dynamics AX configuration is incorrect, you receive an error message that resembles the following:

Unable to connect to a Microsoft Dynamics AX WCF Service.

However, you cannot open the Options dialog box to change connection information about the Excel Add-in workbook.

Cause

This problem occurs because the Client SDK does not obtain a default WCF configuration to work with. The add-in uses this default WCF configuration and just overrides the endpoint URIs to switch between AOSes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Service branch

Aximpactanalysis.exe

Not applicable

60,280

22-May-2012

17:09

x86

Not applicable

Axupdate.exe

Not applicable

60,264

22-May-2012

17:09

x86

Not applicable

Clientoba32.msp

Not applicable

31,145,984

22-Mar-2013

09:10

Not applicable

Not applicable

Clientoba64.msp

Not applicable

31,363,072

22-Mar-2013

09:10

Not applicable

Not applicable

Components32.msp

Not applicable

24,805,376

22-Mar-2013

09:10

Not applicable

Not applicable

Components64.msp

Not applicable

42,377,216

22-Mar-2013

09:10

Not applicable

Not applicable

Helpserver64.msp

Not applicable

929,792

22-Mar-2013

09:10

Not applicable

Not applicable

Objectserver32.msp

Not applicable

14,110,720

22-Mar-2013

09:10

Not applicable

Not applicable

Objectserver64.msp

Not applicable

16,072,704

22-Mar-2013

09:10

Not applicable

Not applicable

Retaildatabaseutility.msp

Not applicable

491,520

22-Mar-2013

09:10

Not applicable

Not applicable

Retailheadquarters32.msp

Not applicable

782,336

22-Mar-2013

09:10

Not applicable

Not applicable

Retailheadquarters64.msp

Not applicable

782,336

22-Mar-2013

09:10

Not applicable

Not applicable

Retailpos.msp

Not applicable

3,649,536

22-Mar-2013

09:10

Not applicable

Not applicable

Retailposplugins.msp

Not applicable

421,888

22-Mar-2013

09:10

Not applicable

RETAILPOSP

Retailstoreconnect32.msp

Not applicable

450,560

22-Mar-2013

09:10

Not applicable

Not applicable

Retailstoreconnect64.msp

Not applicable

450,560

22-Mar-2013

09:10

Not applicable

Not applicable

Retailtransactionservice.msp

Not applicable

122,880

22-Mar-2013

09:10

Not applicable

Not applicable

Setupsupport32.msp

Not applicable

11,935,744

22-Mar-2013

09:10

Not applicable

Not applicable

Setupsupport64.msp

Not applicable

19,234,816

22-Mar-2013

09:10

Not applicable

Not applicable

Traceparser.msp

Not applicable

438,272

22-Mar-2013

09:10

Not applicable

Not applicable

Axsetupsp.exe

6.0.1108.4109

1,390,872

12-Mar-2013

09:08

x86

Not applicable

Axutillib.dll

6.0.1108.806

821,480

22-May-2012

17:09

x86

Not applicable

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

17:09

x86

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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