Symptoms

Consider the following scenario:

  • In a Windows Server 2012 R2 Domain Name System (DNS) environment, you create an alias (CNAME) resource record for a print server.

  • You install a Windows Server 2012 R2 print server or a Windows Server 2008 R2 print server and then configure and share the print queue.

  • You configure this print server to use the DNS server.

  • You try to connect from a Windows client to the printer by using the CNAME.


In this scenario, the client cannot connect to the printer by using the CNAME that is used by the print server.

Resolution

To resolve this issue, we have released updates for Windows 8.1 or Windows Server 2012 R2, and we have released hotfixes for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2To resolve this issue, install the December 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Get the hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must install update 2919355 in Windows 8.1 or Windows Server 2012 R2. Or, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Splwow64.exe

6.3.9600.17480

112,128

04-Nov-2014

04:41

x86

Spoolsv.exe

6.3.9600.17480

559,616

04-Nov-2014

03:44

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Splwow64.exe

6.3.9600.17480

128,512

04-Nov-2014

06:27

x64

Spoolsv.exe

6.3.9600.17480

827,392

04-Nov-2014

05:01

x64

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Splwow64.exe

6.3.9600.16384

108,544

22-Aug-2013

02:52

Not applicable

Spoolsv.exe

6.3.9600.17480

497,664

04-Nov-2014

02:43

Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.18658

317,952

11-Nov-2014

02:44

x86

Spoolsv.exe

6.1.7601.22865

317,952

11-Nov-2014

03:21

x86

Spoolsv.exe

6.1.7601.18658

317,952

11-Nov-2014

02:44

x86

Spoolsv.exe

6.1.7601.22865

317,952

11-Nov-2014

03:21

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.18658

559,616

11-Nov-2014

03:08

x64

Spoolsv.exe

6.1.7601.22865

560,128

11-Nov-2014

03:44

x64

Spoolsv.exe

6.1.7601.18658

559,616

11-Nov-2014

03:08

x64

Spoolsv.exe

6.1.7601.22865

560,128

11-Nov-2014

03:44

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.18658

1,085,440

11-Nov-2014

02:23

IA-64

Spoolsv.exe

6.1.7601.22865

1,085,440

11-Nov-2014

02:24

IA-64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File name

Package_1_for_kb3001267~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

1,841

Date (UTC)

04-Nov-2014

Time (UTC)

20:09

File name

Package_for_kb3001267_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

1,405

Date (UTC)

04-Nov-2014

Time (UTC)

20:09

File name

Package_for_kb3001267_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

1,473

Date (UTC)

04-Nov-2014

Time (UTC)

20:09

File name

X86_0408194c811230e6156b8c34384a377e_31bf3856ad364e35_6.3.9600.17480_none_cc66bdcfc3915048.manifest

File version

Not applicable

File size

709

Date (UTC)

04-Nov-2014

Time (UTC)

20:09

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17480_none_6ae7519edd260bc0.manifest

File version

Not applicable

File size

245,142

Date (UTC)

04-Nov-2014

Time (UTC)

06:10

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

Amd64_100dd0bfc4176d99ff2116f0f3069829_31bf3856ad364e35_6.3.9600.17480_none_ff5c902bfa3917a2.manifest

File version

Not applicable

File size

713

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17480_none_c705ed2295837cf6.manifest

File version

Not applicable

File size

245,695

Date (UTC)

04-Nov-2014

Time (UTC)

08:00

File name

Package_1_for_kb3001267~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,066

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Package_for_kb3001267_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,413

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Package_for_kb3001267_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,696

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

Additional files for all supported ARM-based versions of Windows 8.1

File name

Arm_98f13caa6dc394ef32f6085f536d3788_31bf3856ad364e35_6.3.9600.17480_none_de02c1b12fe5b4b1.manifest

File version

Not applicable

File size

709

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Arm_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17480_none_6ae9c3f6dd232a86.manifest

File version

Not applicable

File size

242,677

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Package_1_for_kb3001267~31bf3856ad364e35~arm~~6.3.1.0.mum

File version

Not applicable

File size

1,841

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Package_for_kb3001267_rtm_gm~31bf3856ad364e35~arm~~6.3.1.0.mum

File version

Not applicable

File size

1,405

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

File name

Package_for_kb3001267_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum

File version

Not applicable

File size

1,473

Date (UTC)

04-Nov-2014

Time (UTC)

20:13

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_0944dc43782958f7a591ab8b95b10667_31bf3856ad364e35_6.1.7601.22865_none_550051a5b5dc6d97.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

X86_1f76470b5771b1b67c08f9f542dbc328_31bf3856ad364e35_7.1.7601.18658_none_642568d8303476fd.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

X86_698df19bbd5a3167c46b5212bbca575f_31bf3856ad364e35_7.1.7601.22865_none_5ac885bb570bb31e.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

X86_ccc72c1da6cb6abba9f1e1cfa3b6cf69_31bf3856ad364e35_6.1.7601.18658_none_c5af2c863e589141.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.18658_none_d82bb9a31fe7ca09.manifest

File version

Not applicable

File size

207,265

Date (UTC)

11-Nov-2014

Time (UTC)

03:10

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22865_none_d8a7878a391036e6.manifest

File version

Not applicable

File size

207,265

Date (UTC)

11-Nov-2014

Time (UTC)

03:51

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.18658_none_c99c35e8aace72d8.manifest

File version

Not applicable

File size

206,947

Date (UTC)

11-Nov-2014

Time (UTC)

03:09

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22865_none_ca1803cfc3f6dfb5.manifest

File version

Not applicable

File size

206,947

Date (UTC)

11-Nov-2014

Time (UTC)

03:49

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_32538c55e3a691d3f76deb071af63aad_31bf3856ad364e35_7.1.7601.22865_none_608d6bf8c31c6448.manifest

File version

Not applicable

File size

713

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

Amd64_516193b35b297b9a1ac72635f7af73b8_31bf3856ad364e35_6.1.7601.18658_none_54531741f16e32c5.manifest

File version

Not applicable

File size

713

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

Amd64_592b1e09ee895b4015ba5a79aa9dfff1_31bf3856ad364e35_6.1.7601.22865_none_0fcaa819f69cfa05.manifest

File version

Not applicable

File size

713

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

Amd64_afccdfd4b43e035367e98eebf259db19_31bf3856ad364e35_7.1.7601.18658_none_4c9b9fbea6e6f8e8.manifest

File version

Not applicable

File size

713

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.18658_none_344a5526d8453b3f.manifest

File version

Not applicable

File size

207,260

Date (UTC)

11-Nov-2014

Time (UTC)

03:59

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22865_none_34c6230df16da81c.manifest

File version

Not applicable

File size

207,260

Date (UTC)

11-Nov-2014

Time (UTC)

04:22

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.18658_none_25bad16c632be40e.manifest

File version

Not applicable

File size

206,942

Date (UTC)

11-Nov-2014

Time (UTC)

03:58

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22865_none_26369f537c5450eb.manifest

File version

Not applicable

File size

206,942

Date (UTC)

11-Nov-2014

Time (UTC)

04:21

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_6c3184d72bd204888cee3649694c6ac6_31bf3856ad364e35_6.1.7601.18658_none_0f4d826fae2360dd.manifest

File version

Not applicable

File size

711

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

Ia64_6d56c6571c996573050ad84bb35b23ce_31bf3856ad364e35_6.1.7601.22865_none_f33e1777aee692a7.manifest

File version

Not applicable

File size

711

Date (UTC)

11-Nov-2014

Time (UTC)

09:39

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.18658_none_d82d5d991fe5d305.manifest

File version

Not applicable

File size

207,261

Date (UTC)

11-Nov-2014

Time (UTC)

03:14

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22865_none_d8a92b80390e3fe2.manifest

File version

Not applicable

File size

207,261

Date (UTC)

11-Nov-2014

Time (UTC)

03:45



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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