Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2.

  • You install update 2973201 on the computer.

  • You try to dock a toolbar of Bentley MicroStation at the top or bottom of the screen.

In this scenario, the toolbar becomes blank or invisible.

Cause

This issue occurs because the Z-order of the windows is changed after you install update 2973201.

How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows Server 2012 R2, Windows 7, and Windows Server 2008 R2. Before you install this hotfix, check the prerequisite of the hotfix. Also notice that you have to restart the computer after you install this hotfix.

Note Windows Updateand update 3000061 also contain this hotfix, in which many other issues are fixed in addition to the issue that the hotfix fixes. We recommend that you use the update. The update is larger than the hotfix. Therefore, the update rollup takes longer to download.

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or install Service Pack 1 (SP1) in Windows 7 or Windows Server 2008 R2. 

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix , you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:33

Not applicable

Win32k.sys

6.3.9600.17295

3,107,328

06-Sep-2014

04:08

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:39

Not applicable

Win32k.sys

6.3.9600.17295

3,525,120

06-Sep-2014

04:40

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:39

Not applicable

Win32k.sys

6.3.9600.17295

3,525,120

06-Sep-2014

04:40

x86

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7601.22794

2,361,344

06-Sep-2014

03:17

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7601.22794

3,166,720

06-Sep-2014

03:33

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7601.22794

7,431,680

06-Sep-2014

03:10

IA-64

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2


Additional file information for Windows RT 8.1

File property

Value

File name

Arm_b4d1c836a5befe141bb32b62782feb60_31bf3856ad364e35_6.3.9600.17295_none_577c88a22d805809.manifest

File version

Not applicable

File size

694

Date (UTC)

07-Sep-2014

Time (UTC)

04:14

File name

Arm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_4d8bc849b624cf86.manifest

File version

Not applicable

File size

125,412

Date (UTC)

06-Sep-2014

Time (UTC)

04:50

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_3c6dbc75ec426826e66df154fdd967d2_31bf3856ad364e35_6.3.9600.17295_none_c4ad58614c3d9395.manifest

File version

Not applicable

File size

694

Date (UTC)

07-Sep-2014

Time (UTC)

04:13

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_4d8955f1b627b0c0.manifest

File version

Not applicable

File size

125,412

Date (UTC)

06-Sep-2014

Time (UTC)

05:57

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_01460c2f7aee9db23ae5b4d371e0ab86_31bf3856ad364e35_6.3.9600.17295_none_99e2a87806cbc3e3.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Sep-2014

Time (UTC)

04:24

File name

Amd64_c32e9a1df25c8bf905f31952035cdc41_31bf3856ad364e35_6.3.9600.17295_none_2e0198a981aadd22.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Sep-2014

Time (UTC)

04:24

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_a9a7f1756e8521f6.manifest

File version

Not applicable

File size

125,416

Date (UTC)

06-Sep-2014

Time (UTC)

07:39

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_b3fc9bc7a2e5e3f1.manifest

File version

Not applicable

File size

124,683

Date (UTC)

06-Sep-2014

Time (UTC)

05:57

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_7a22327f023159e7691ea1c4ca97626d_31bf3856ad364e35_6.1.7601.22794_none_01bd24be53b7534a.manifest

File version

Not applicable

File size

694

Date (UTC)

07-Sep-2014

Time (UTC)

05:09

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_bb2dec2f122778e5.manifest

File version

Not applicable

File size

42,086

Date (UTC)

06-Sep-2014

Time (UTC)

04:44

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_20e01a0f20a0127d86efb15dea3cb9cb_31bf3856ad364e35_6.1.7601.22794_none_476d88a33132787d.manifest

File version

Not applicable

File size

1,038

Date (UTC)

07-Sep-2014

Time (UTC)

05:09

File name

Amd64_c317a1d88f2f60239e72fe62542c5a08_31bf3856ad364e35_6.1.7601.22794_none_d7822a7d8f66936d.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Sep-2014

Time (UTC)

05:09

File name

Amd64_f195ce6cd53f47110b04a66fef6bacfb_31bf3856ad364e35_6.1.7601.22794_none_ead6179127a1d1b5.manifest

File version

Not applicable

File size

698

Date (UTC)

07-Sep-2014

Time (UTC)

05:09

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_174c87b2ca84ea1b.manifest

File version

Not applicable

File size

42,090

Date (UTC)

06-Sep-2014

Time (UTC)

05:09

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_21a13204fee5ac16.manifest

File version

Not applicable

File size

4,178

Date (UTC)

06-Sep-2014

Time (UTC)

04:38

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_8bf36ec97cf78f5e2a15d4cad726cd28_31bf3856ad364e35_6.1.7601.22794_none_345a90935e97c846.manifest

File version

Not applicable

File size

1,036

Date (UTC)

07-Sep-2014

Time (UTC)

05:09

File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_bb2f9025122581e1.manifest

File version

Not applicable

File size

42,088

Date (UTC)

06-Sep-2014

Time (UTC)

04:36

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_21a13204fee5ac16.manifest

File version

Not applicable

File size

4,178

Date (UTC)

06-Sep-2014

Time (UTC)

04:38




For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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